Compare Coresystems vs ServiceMax vs FieldAware

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Crozscore:

77%
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33%
interest rising

Crozscore:

88%
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90%
42%
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Crozscore:

81%
what is this?
90%
34%
interest rising
Coresystems screenshot view 4 more ServiceMax screenshot view 5 more FieldAware screenshot view 3 more

Software Description:

Coresystems helps establish the connection between back office and field workforce to schedule and assign tasks, and connect with their customers. It's most suited to the automotive, manufacturing, healthcare and electrical industries.

Coresystems provides users with a customer service process tool for dispatching, routing, reporting, and automating field service operations. Clients are now able to scan a QR Code to establish contact with service agents, who already have all necessary information about them.

Managers are always up-to-date with their field staff so they can optimize schedules and provide better service to clients. There are also sales apps integrations available, for easy quoting and invoicing, as well as customizable dashboards and reporting tools. Coresystems is available on Android and iOS as native applications.

Software Description:

By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.

ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.

Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.

Software Description:

FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, through better customer service.
It leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done.
All-in-one field service management solution that field workers can literally carry in their pockets.

Features:

  • SAP Integration
  • Dashboard
  • Data Visualization
  • Notifications
  • Project Management
  • Data Export
  • Data Import
  • External Integrations
  • API
  • Inventory Tracking
  • Scheduling
  • Customer Management

Features:

  • Route Optimization
  • Notifications
  • Data Export
  • Data Import
  • Customer Management
  • External Integrations
  • API
  • Inventory Tracking

Features:

  • Travel Management
  • Gantt Charts
  • Data Import
  • Data Export
  • API
  • Billing/Invoicing
  • Scheduling
  • Customer Management
  • History/Version Control
  • Inventory Tracking
  • Notifications
  • Task Scheduling/Tracking

Summary:

  • Customer Self Service

  • Mobile Field Sales

  • Cloud Computing

  • Team Collaboration

  • Location Services and Routing

  • Scheduling and Dispatching

  • Field Parts and Inventory Management

  • Service Contract Management

  • Analytics and Reporting

  • Repair Knowledge Management

Summary:

  • Case Management and Quoting

  • Social Collaboration

  • Customer & Partner Communities

  • Warranty and Entitlements

  • Customer Accounts and Contacts

  • Work Order Management

  • Installed Base and Contracts

  • Work Order Signature Capture

  • Scheduling and Dispatch

  • Service Parts and Inventory

Summary:

  • Scheduling and Dispatch: FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window.

  • Mobile Time Tracking: It tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time.

  • Mobile Quote Generation: Enables field technicians to create quotes for additional parts or services even while at the customer’s location.

  • Tasks List: Tasks can be created, filtered, imported, exported, and printed.

  • PDF Forms: A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete.

Pricing:

  • Credit card required: N/A
  • They have three pricing plans: Pro, Premium, and Enterprise.
    Starting price: $70.00/month.
    Free trial available.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: abas ERP, Microsoft Dynamics AX, Microsoft Dynamics NAV, Salesforce App Cloud, Oracle Field Service Cloud, QuickBooks, SAP Business One, SAP HANA Cloud Platform, Slack.

  • What platforms does this service support?
  • This software is available for both on-premise and Web-based deployment. It can run on Mac OS and Windows. It’s also supported on Web browsers and native mobile apps for Android and iOS.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used for field service management.

  • What are some applications this service is commonly used in tandem with?
  • It is mostly used in tandem with CRM and accounting software.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer an API?
  • Yes, it offers RESTful API.

  • Who are the main user groups of this service?
  • Main users of CoreSystems are large and medium-sized enterprises in manufacturing, construction, energy & utilities, oil & gas, HVAC, residential services.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with Salesforce.

  • Who are the main user groups of this service?
  • ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.

  • What is this service generally used for?
  • This service is generally used as a field service management solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Webinars.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a cloud-based platform, with Android and iOS native apps offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: ProntoForms, BOARD, Workato, FinancialForce Accounting, MessageMedia, Cloud Elements, CallidusCloud Commissions, FinancialForce HCM, Blitzz, SAP, JIRA, Oracle EBS, Salesforce, QuickBooks.

FAQs:

    Who are the main user groups of this service?
  • FieldAware is for any business with 20 to 10,000 field workers offering onsite commercial services.

  • What is this service generally used for?
  • It is generally used as field service management solution.

  • What platforms does this service support?
  • It is cloud-based service. FieldAware native apps are available for the iPhone, iPad and Android.

  • What are some applications this service is commonly used in tandem with?
  • This service is most frequently is used with NetSuite.

  • Does this service integrate with any other apps?
  • FieldAware currently integrates with NetSuite and QuickBooks, and many more integrations are coming.

  • Does this service offer an API?
  • FieldAware’s API is designed to simplify the process of integrating our system with existing accounting, ERP, CRM and other business systems.

  • Does this service offer guides, tutorials and or customer support?
  • They provide videos, webinars, eBooks, and online support.

Publisher:

Founded:
-
Based in:
Windisch
Employees:
51-200
Likes:
7.51k
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
201-500
Likes:
1.28k
Followers:

Publisher:

Founded:
2009
Based in:
Plano
Employees:
51-200
Likes:
1.85k
Followers:

Other:

Who uses Coresystems
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Danish, English, Spanish, Italian, French, Portuguese, Hebrew, Chinese, German
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceMax
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, Italian, French, Japanese
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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