Coresystems helps establish the connection between back office and field workforce to schedule and assign tasks, and connect with their customers. It's most suited to the automotive, manufacturing, healthcare and electrical industries.
Coresystems provides users with a customer service process tool for dispatching, routing, reporting, and automating field service operations. Clients are now able to scan a QR Code to establish contact with service agents, who already have all necessary information about them.
Managers are always up-to-date with their field staff so they can optimize schedules and provide better service to clients. There are also sales apps integrations available, for easy quoting and invoicing, as well as customizable dashboards and reporting tools. Coresystems is available on Android and iOS as native applications.
By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.
ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.
Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.
Customer Self Service
Mobile Field Sales
Location Services and Routing
Scheduling and Dispatching
Field Parts and Inventory Management
Service Contract Management
Analytics and Reporting
Repair Knowledge Management
Case Management and Quoting
Customer & Partner Communities
Warranty and Entitlements
Customer Accounts and Contacts
Work Order Management
Installed Base and Contracts
Work Order Signature Capture
Scheduling and Dispatch
Service Parts and Inventory
Does this service integrate with any other apps?
Integrations: abas ERP, Microsoft Dynamics AX, Microsoft Dynamics NAV, Salesforce App Cloud, Oracle Field Service Cloud, QuickBooks, SAP Business One, SAP HANA Cloud Platform, Slack.
What platforms does this service support?
This software is available for both on-premise and Web-based deployment. It can run on Mac OS and Windows. It’s also supported on Web browsers and native mobile apps for Android and iOS.
Does this service offer multi-user capability (e.g. teams)?
What is this service generally used for?
This service is used for field service management.
What are some applications this service is commonly used in tandem with?
It is mostly used in tandem with CRM and accounting software.
Does this service offer guides, tutorials and or customer support?