Coresystems helps establish the connection between back office and field workforce to schedule and assign tasks, and connect with their customers. It's most suited to the automotive, manufacturing, healthcare and electrical industries.
Coresystems provides users with a customer service process tool for dispatching, routing, reporting, and automating field service operations. Clients are now able to scan a QR Code to establish contact with service agents, who already have all necessary information about them.
Managers are always up-to-date with their field staff so they can optimize schedules and provide better service to clients. There are also sales apps integrations available, for easy quoting and invoicing, as well as customizable dashboards and reporting tools. Coresystems is available on Android and iOS as native applications.
By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.
ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.
Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.
ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.
Customer Self Service
Mobile Field Sales
Location Services and Routing
Scheduling and Dispatching
Field Parts and Inventory Management
Service Contract Management
Analytics and Reporting
Repair Knowledge Management
Case Management and Quoting
Customer & Partner Communities
Warranty and Entitlements
Customer Accounts and Contacts
Work Order Management
Installed Base and Contracts
Work Order Signature Capture
Scheduling and Dispatch
Service Parts and Inventory
Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.
Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.
Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.
ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.
What is this service generally used for?
It is generally used for workforce management and field service management.
What platforms does this service support?
It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.
Does this service integrate with any other apps?
It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
They provide 24/7 online support, brochures, case studies, and video tutorial.