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About Conversica

Conversica is the leader in Intelligent Virtual Assistants for Customer Engagement. By automating routine business conversations, and personalizing interactions at scale, Conversica augments your workforce allowing business professionals and AI Assistants to work together harmoniously.
The flagship Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way conversations.

With their large library of purpose-built and ready-to-use conversational skills backed by a patented conversational AI platform, Conversica’s AI Assistants can be deployed quickly, are human-like and personal, and provide superior conversational accuracy and autonomy.

About Infrrd

Infrrd OCR is an enterprise machine learning OCR suite with interactive artificial intelligence (AI) algorithms that organizations can utilize to extract data. It is a focused AI platform that offers predictive algorithms, natural language processing (NLP), and computer vision to boost your enterprise’s productivity. The product uses machine learning to derive actionable insights from big data and offers these insights to enable you to automate extraction and make smart decisions.

About Netomi

Netomi is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. msg.ai works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. The platform’s deep learning natural language understanding engine enables the AI to take the next best action, ensuring high-quality support every time. Netomi easily integrates into an organization’s business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.

Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Multi-User
  • Notifications
  • Scheduling
  • SEO

Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Multi-User
  • Notifications
  • Scheduling
  • SEO

Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Multi-User
  • Notifications
  • Scheduling
  • SEO

Summary

    No key features associated with this application.

Summary

  • Faster, optimized extraction speed and processing time reduced to 1/3rd

  • Better accuracy due to advanced NLP and entity recognition improvements

  • Image stitching capability allows unbound items of 2 or more scans from large document pages to be stitched together based on the overlapping sections, and then extracts data from the single stitched image

  • Compliance rules applied ensures that the OCR meets contractual obligations and stays compliant with GDPR

  • Improved reference data integration through the use of APIs to feed in meta-data for intelligent matching with the scan output

  • Mobile SDK can be integrated with the clients’ applications to scan receipts using IOS/Android smartphones in real-time, and provides edge detection, edge adjustment, blur detection, and multi-upload

  • Post-correction and enrichment

Summary

  • Built for Enterprise

  • Process & System Integrations

  • Natural Language Understanding

  • Agent / Human Collaboration

  • AI Studio

  • Ongoing Reinforcement Learning

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Conversica offers several online training courses and resources including Conversica Academy, Conversica Console, and Conversica Help Desk. Furthermore, every customer is assigned a customer success manager who supports every step of the process to ensure a successful deployment. Corporate customers have the option to purchase a professional service package called the Data Integration Package, which provides customized trainings for their team for key items.

    Typically, our implementation process takes under two weeks to complete and includes strategy sessions, technical implementations, training, and activation. The most important thing is for teams within the customer company to be involved and supportive of getting Conversica up and running.

    Support comes standard with our subscription services including Sales AI Assistant, Customer Success AI Assistant, Admissions AI Assistant, Automotive Sales AI Assistant and Automotive Service AI Assistant. Professional services (including action packages, enhanced support, performance optimization, and data integration) for specific projects or needs are available for an additional fee.

  • Does this service integrate with any other apps?
  • Conversica's AI-driven lead engagement software integrates with many third-party software systems including Salesforce (including Pardot), Marketo, Oracle Marketing Cloud (Eloqua), Microsoft Dynamics 365, and HubSpot; as well as several other CRM solutions and industry software specific to the automotive industry and other industries. We also have the ability to add new integrations quickly based on customer needs.

  • What is this service generally used for?
  • Conversica's Intelligent Virtual Assistants perform many of the important, albeit time-consuming and tedious, tasks traditionally left to your employees, thus freeing your team members to focus on their most rewarding duties. Our AI Assistants compliment Business Development Reps (also known as Market Development Reps, Sales Development Reps, and Lead Development Reps) and Customer Success teams. Our AI Assistant solution is typically administered by Demand Gen or Marketing Ops professionals within Marketing, Sales Ops and Sales Development leaders within Sales teams, Customer Success Ops within Customer Success teams, College Admissions Teams at Higher Education institutions, and more. Chief marketing officers, chief revenue officers, vice presidents, directors, and senior managers choose Conversica AI Assistants to optimize their teams, boost productivity, and grow revenue through the use of cutting-edge technology.

FAQs

    Does this service integrate with any other apps?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • What platforms does this service support?
    1. Concur
    2. Certify
    3. Coupa
    4. Quickbooks
    5. Zoho
    6. Netsuite
    7. Salesforce
  • What is this service generally used for?
    • Image text extraction
    • Image data extraction
    • Document extraction
    • Document reading
    • PDF to Text
  • Who are the main user groups of this service?
  • Medium scale and large enterprises spanning BFSI, Mortgage, Loyalty and mMarketing, Manufacturing, and Healthcare.

FAQs

    Does this service integrate with any other apps?
  • Out-of-the-box integrations include Shopify, Magento, Demandware and many others, and we can integrate with any bespoke system that has a well-defined API.

  • What is this service generally used for?
  • To automate high-quality resolutions to customer support queries across email, chat and social.

  • Who are the main user groups of this service?
  • Enterprise brands across eCommerce/retail, tech/telco, travel, and financial services / insurance.

  • What platforms does this service support?
  • Email, Chat (Mobile and Web), and Social Messaging.

Vendor Information

Founded:
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Employees:
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Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
483

Other

Who uses Conversica
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English, French, Spanish, Portuguese, German, Japanese
Regional Restrictions:
No restrictions.

Other

Who uses Infrrd
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, French, Dutch, Turkish, Swedish, Finnish
Regional Restrictions:
No restrictions.

Other

Who uses Netomi
  • Enterprises
Languages:
English, Spanish, German, Indonesian
Regional Restrictions:
N/A
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