Compare Convene vs ServiceDesk Plus vs Pics.io

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Crozscore:

67%
what is this?
30%
interest falling

Crozscore:

85%
what is this?
66%
49%
no significant changes

Crozscore:

81%
what is this?
44%
interest falling
Convene screenshot ServiceDesk Plus screenshot Pics.io screenshot view 1 more

Software Description:

Convene is an electronic board portal and paperless board meeting software for iPad, Android, Windows, Mac, and web. It enables administrators and board directors to share and communicate via a central platform of documents and meetings. Trusted by banks, governments, public and private companies in over 30 countries, Convene streamlines the board meeting processes and reduces risk by providing leaders easy and secure access to important board info and materials anywhere anytime.

Convene integrates with various other tools:

Microsoft Office
Users need not convert files when uploading to Convene, supporting Microsoft Office products (i.e., Word, Excel, PowerPoint) ) and TXT, as well as PDF, JPG, PNG, other high resolution images and large formats like A1.

Document Repository
Convene integrates with Microsoft SharePoint’s on-premise or Office 365 edition and allows users to linking to services such as Box, to allow seamless use of documents.

AD/LDAP Integration
Convene integrates with Active Directory and LDAP to allow users to login to the app and web portal using their existing corporate/organization accounts. This means users no need to remember yet another username and password to be able to log in to Convene. It also adds another layer of security, since only authorized users with existing valid credentials can log in.

MS Exchange
Convene integrates with MS Exchange for easier setup of meetings and alignment of schedules. Meeting invitations are published to organizers’ and participants’ calendars on the client’s enterprise MS Exchange server.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Pics.io is a cloud service built on top of Google Drive, and it works inside the browser on any device. There are no servers to worry about and no complex setup to slow down your work. If you’re stuck with your current solution, you can try out Pics.io in just 3 minutes.

Pics.io supports over 60 file formats, so you can access all your photos, purchased stock, videos, audio, and product images from one central place. You can reclaim the hours spent on digging up photo archives and find files easily by keyword, description, and custom metadata. You can even generate keywords automatically by relying on our artificial intelligence engine. Comparing different versions is easy with the Pics.io visual diff tool, and you can be sure important changes are never lost thanks to our integrated revision control.

Pics.io makes it easy to add freelancers and contractors with just a few clicks as your project is ramping up. When the project is winding down, it's equally easy to scale back your creative staff and downgrade your subscription plan. With Pics.io, your team can make comments with visual marks and get notifications with our email and Slack integration.

Pics.io also allows you to automatically create blazingly fast websites from a set of your digital assets. These websites can function as your portfolio, or as a way deliver your work to clients or share your assets with partners. Each website is connected to Google Analytics and can have a custom domain name.

Features:

  • 2-Factor Authentication
  • Multi-User
  • Scheduling
  • External Integrations
  • History/Version Control
  • Data Export
  • Document Comparison
  • Data Visualization
  • Notifications
  • File Sharing
  • Batch Permissions & Access
  • Chat
  • Calendar Management
  • Google Apps Integration
  • Project Management
  • Email Integration
  • Password & Access Management
  • Data Import
  • Contact Management
  • File Transfer

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Document Comparison
  • External Integrations

Summary:

    No key features associated with this application.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Build on top of Google Drive digital asset management

  • Create website from your media files in 2 minutes

  • Unlimited storage

  • Version control

Trial

Free
Included in plan:
  • 1GB Data Storage per user

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Micro

$100.00
10 user(s) / month
Included in plan:
  • Up to 10 free users in your team
  • Up to 15 free websites

Small

$400.00
50 user(s) / month
Included in plan:
  • Up to 50 free websites
  • Up to 50 free users in your team

Medium

$700.00
100 user(s) / month
Included in plan:
  • Up to 100 free websites
  • Up to 100 free users in your team

Pay as you go

$15.00
1 user(s) / month
Included in plan:
  • All DAM features like search, download, versioning and commenting
  • Unimited assets amount
  • EXIF/IPTC metadata management
  • Public websites $10/mo each
  • Additional user $15/mo each
  • Fast support

FAQs:

    Does this service integrate with any other apps?
  • Microsoft Office, Document Repository, AD/LDAP, MS Exchange.

  • What platforms does this service support?
  • Convene is native on all popular devices, with support for any browser and all mobile, laptop and desktop platforms. Convene has apps written for iOS and Android operating systems as well as a Windows app and a Mac OS X app that is supported on multiple platforms, including the following:
    iPads, iPhones, Apple’s Mac computers, Android tablets and phones, and Windows 7/8 PCs and tablet devices such as Surface.

  • What is this service generally used for?
  • Convene is used to address any organization's meeting needs. Whether your goal is to replace stacks and stacks of paper used to distribute documents, adapt a mobile working culture, or just simply make your meetings more effective, Convene makes conducting meetings easier for any organization.

  • Does this service offer guides, tutorials and or customer support?
  • Convene provides 24/7 support, as well as remote and onsite training. Training materials such as user manuals and videos are also available and accessible to all users.

  • Does this service offer an API?
  • Convene does not offer an API.

  • What are some applications this service is commonly used in tandem with?
  • Convene is often used with different voice and teleconferencing solutions, often with popular services such as Skype for Business and WebEx.

  • Who are the main user groups of this service?
  • Convene was made with board members, corporate secretaries and executives in mind, however we take pride in the fact that organizations everywhere are slowly discovering that even the smallest teams on any level appreciate the services offered by Convene!

  • Does this service offer multi-user capability (e.g. teams)?
  • Convene can support as many users as your organization needs, accommodating your team of 100 as easily as it would a team of 10!

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
London
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
2-10
Likes:
Followers:

Other:

Who uses Convene
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Chinese, Japanese, Spanish, French, English, Arabic
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Pics.io
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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