Compare Convene vs ProProfs Knowledgebase vs Interakt

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Software Description:

Convene is an electronic board portal and paperless board meeting software for iPad, Android, Windows, Mac, and web. It enables administrators and board directors to share and communicate via a central platform of documents and meetings. Trusted by banks, governments, public and private companies in over 30 countries, Convene streamlines the board meeting processes and reduces risk by providing leaders easy and secure access to important board info and materials anywhere anytime.

Convene integrates with various other tools:

Microsoft Office
Users need not convert files when uploading to Convene, supporting Microsoft Office products (i.e., Word, Excel, PowerPoint) ) and TXT, as well as PDF, JPG, PNG, other high resolution images and large formats like A1.

Document Repository
Convene integrates with Microsoft SharePoint’s on-premise or Office 365 edition and allows users to linking to services such as Box, to allow seamless use of documents.

AD/LDAP Integration
Convene integrates with Active Directory and LDAP to allow users to login to the app and web portal using their existing corporate/organization accounts. This means users no need to remember yet another username and password to be able to log in to Convene. It also adds another layer of security, since only authorized users with existing valid credentials can log in.

MS Exchange
Convene integrates with MS Exchange for easier setup of meetings and alignment of schedules. Meeting invitations are published to organizers’ and participants’ calendars on the client’s enterprise MS Exchange server.

Software Description:

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, business can use the tool to create product guides, training manuals, wikis and more.

Benefits:

Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.

Software Description:

Interakt is an All-In-One Customer Engagement and Support suite.

Capture: Acquire new leads through exit popups, notifications, live chat and custom forms.

Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions.

Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration.

Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.

Features:

  • 2-Factor Authentication
  • Multi-User
  • Scheduling
  • External Integrations
  • History/Version Control
  • Data Export
  • Document Comparison
  • Data Visualization
  • Notifications
  • File Sharing
  • Batch Permissions & Access
  • Chat
  • Calendar Management
  • Google Apps Integration
  • Project Management
  • Email Integration
  • Password & Access Management
  • Data Import
  • Contact Management
  • File Transfer

Features:

  • History/Version Control
  • Chat
  • Project Management
  • Multi-User
  • Notifications
  • External Integrations
  • File Sharing
  • Document Comparison
  • Data Export
  • Data Import
  • Contact Management
  • API
  • Email Integration
  • File Transfer
  • Contact Sharing

Features:

  • Marketing Automation
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Customer Management
  • Dashboard
  • Scheduling
  • Audience Targeting
  • External Integrations
  • Email Integration
  • Multi-User
  • Lead Scoring
  • Lead Management
  • A/B Testing
  • API
  • Data Import
  • Data Export
  • Conversion Tracking
  • Contact Management
  • File Sharing
  • File Transfer

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • All-in-one Customer Engagement Software

  • Capture, Engage & Support all your Customers.

  • Convert Leads to Paying Customers.

  • Integrated tools for managing on-site visitors, leads and customers.

Trial

Free
Included in plan:
  • 1GB Data Storage per user

Company

$199.00
per month
Included in plan:
  • Team Members - 20
  • Total Notifications - 20
  • Support Tickets/month - 15,000
  • Emails/month - 300,000
  • Total Customers - 300,000
  • Total Leads - 600,000

Growth Plan

$99.00
per month
Included in plan:
  • Team Members - 10
  • Total Notifications - 10
  • Support Tickets/month - 5,000
  • Emails/month - 100,000
  • Total Customers - 100,000
  • Total Leads - 200,000

Startup Plan

$49.00
per month
Included in plan:
  • Team Members - 3
  • Total Notifications - 3
  • Support Tickets/month - 2,000
  • Emails/month - 25,000
  • Total Customers - 25,000
  • Total Leads - 50,000

Free Forever

$0.00
per month
Included in plan:
  • Team Member - 1
  • Notification - 1
  • Support Tickets/month - 100
  • Emails/month - 1,500
  • Total Users - 1,000
  • Total Leads - 5,000

FAQs:

    Does this service integrate with any other apps?
  • Microsoft Office, Document Repository, AD/LDAP, MS Exchange.

  • What platforms does this service support?
  • Convene is native on all popular devices, with support for any browser and all mobile, laptop and desktop platforms. Convene has apps written for iOS and Android operating systems as well as a Windows app and a Mac OS X app that is supported on multiple platforms, including the following:
    iPads, iPhones, Apple’s Mac computers, Android tablets and phones, and Windows 7/8 PCs and tablet devices such as Surface.

  • What is this service generally used for?
  • Convene is used to address any organization's meeting needs. Whether your goal is to replace stacks and stacks of paper used to distribute documents, adapt a mobile working culture, or just simply make your meetings more effective, Convene makes conducting meetings easier for any organization.

  • Does this service offer guides, tutorials and or customer support?
  • Convene provides 24/7 support, as well as remote and onsite training. Training materials such as user manuals and videos are also available and accessible to all users.

  • Does this service offer an API?
  • Convene does not offer an API.

  • What are some applications this service is commonly used in tandem with?
  • Convene is often used with different voice and teleconferencing solutions, often with popular services such as Skype for Business and WebEx.

  • Who are the main user groups of this service?
  • Convene was made with board members, corporate secretaries and executives in mind, however we take pride in the fact that organizations everywhere are slowly discovering that even the smallest teams on any level appreciate the services offered by Convene!

  • Does this service offer multi-user capability (e.g. teams)?
  • Convene can support as many users as your organization needs, accommodating your team of 100 as easily as it would a team of 10!

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Of course, we offer documentational, videographic and / or personal support to each of our customers.

  • Does this service integrate with any other apps?
  • Yes, it integrates with a lot of applications which would include -

    Website Platforms (eg. Wordpress, Magento, Shopify, Prestashop, etc).
    Data synchronization (Zapier, Segment, etc).

  • What is this service generally used for?
  • Capturing new leads, Engaging and Retaining Leads and Users, support system.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Interakt allows multi-user access to manage a project with your team efficiently.

  • Does this service offer an API?
  • Yes, we offer open APIs (optional) to pass data to Interakt.

  • What platforms does this service support?
  • Web-App and Mobile Apps.

  • Who are the main user groups of this service?
  • Everyone with an online presence.

Publisher:

Founded:
-
Based in:
London
Employees:
51-200
Likes:
Followers:
1.51k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
5.31k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Convene
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
French, English, Arabic, Spanish, Chinese, Japanese
Regional Restrictions:
No restrictions.

Other:

Who uses ProProfs Knowledgebase
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Regional Restrictions:
No restrictions.

Other:

Who uses Interakt
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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