ContractRoom is a cloud-based negotiation and contract lifecycle management system that changes the way deals get done and how decisions are made. There are clear differentiators with the competition, namely in the way ContractRoom streamlines the entire back-and-forth on business terms and legal text between negotiating parties. The solution can automate and capture data document assembly, term negotiation and contract management for any corporate buying, selling, hiring and recording activities. And then the large data set can be leveraged with machine learning to help predict the best terms and clauses for future agreement - finding the path of least resistance for the close. This means your internal and external dealings will be faster (up to 75%) with less mistakes and minimal friction.
About ServiceDesk Plus
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
Benefits:
Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
Create SLA and provide quality services in time, to your end users
Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
Web based portal to submit service requests & Incidents.
Restore normal service of operation quickly with the comprehensive incident management
Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
Discover every asset in your network with the efficient auto discovery options
Provide structured and prompt handling of all changes in your IT infrastructure.
With the new agent based scanning, you can access any system from the remote network, independent of their location.
Showcase the offered IT services to your end user and give a new face to your IT.
Scan your network and automatically discover all the software available in your organization
Stay informed about your tickets and keep your technicians and end users up to date on the status
of the tickets by email and sms.
Manage your purchases right from the birth of the PO
Auto assign feature distributes tickets based on the existing load on your technicians
Manage Contracts with different vendors seamlessly
Automatic email to ticket conversion using email commands
ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
with a simple easy to use interface.
Archive your old, unused data and improve your helpdesk performance.
Support multiple sites and customize your configurations for every site according to their unique
working procedure.
Generate detailed reports about your Help desk performance & metrics.
Automatically reset the password, by integrating the ticketing system with the Active Directory.
Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
About Intelliverse
By using data-driven insights & real-time analytics, Intelliverse’s sales acceleration technology empowers salespeople to sell smarter and faster— ultimately driving high performance sales teams that accelerate sales and grow revenue.
Fully integrates with your CRM, including Salesforce and Microsoft Dynamics. The integrated solutions provide seamless access & transfer of data between both systems and integrated reporting of call logs and contact histories. Automated Activity Logging = Accurate Management Data.
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Dashboard
Document Comparison
External Integrations
File Sharing
File Transfer
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
API
Audience Targeting
Budgeting
Calendar Management
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
Expense Tracking
External Integrations
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-Currency
Multi-User
Notifications
Project Management
Referral Tracking
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Travel Management
Call Tracking
Call Disposition
Softphone
Sales Motivator
Summary
Drafting a contract can be as simple as dragging and dropping standard contract clauses and clicking to edit the text as you desire.
Collaboration and Control - it covers the entire process of communication, reviewing, editing, approving and tasking both internally in an organization as well as externally with counterparties.
Transaction and Behavior Data - it captures and leverages transaction and behavior data from the entire back-and-forth negotiation, not only the final outcome, as is the case with most CLM systems.
Summary
Best practice ITSM workflows
Powerful integrations with IT management apps
Smart automations
Extensive reporting capabilities
Codeless customizations
Deploy on cloud or on-premise
Single sign on
AD & LDAP synchronisation
95,000 customers across worldwide
Over 10 years in the ITSM industry
Summary
No key features associated with this application.
Pricing
Credit card required: N/A
Basic Plan:
$9 / user / month
Provides basic feature set for requesters and viewers
Access to archives
Administer account
Request contracts
View agreements
Professional Plan:
$39 / user / month
Provides Basic + collaboration features for negotiation team members (approvers, reviewers, signers)
Assign Tasks
Complete & Sign
Edit & Negotiate
Review & Approve
Business Plan:
$99 / user / month
Provides Basic + Professional + control & analytics features for contract leaders and controllers
Build frameworks
Build conditional agreements
Build workflows
Build smart tables
Start (draft) agreements
Create reports
Pricing
Standard Edition
$8.00
1 user(s) / month
Included in plan:
Free forever upto 5 technicians
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Professional Edition
$16.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Help desk management
Knowledge base
Self-service portal
Software Asset management
Asset inventory reports
Agent based asset scanning
Enterprise Edition
$49.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Incident management
Asset management
Problem management
Service catalog
Change management
FAQs
Does this service offer multi-user capability (e.g. teams)?
Yes, it allows multi-person use.
Does this service offer guides, tutorials and or customer support?
Yes, there is a Help Center with accompanying video tutorials.
FAQs
What are some applications this service is commonly used in tandem with?
ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.
Does this service offer guides, tutorials and or customer support?
Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.
What is this service generally used for?
ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.
Does this service offer multi-user capability (e.g. teams)?
Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.
Does this service integrate with any other apps?
Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.
Does this service offer an API?
Yes, ServiceDesk Plus offers Rest-API access.
Who are the main user groups of this service?
ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.
What platforms does this service support?
ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).
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