Compare contactSPACE vs SPS Commerce vs X5

X5

Telephony
 (0)
More Information More Information More Information

Crozscore:

67%
what is this?
20%
no significant changes

Crozscore:

83%
what is this?
41%
no significant changes

Crozscore:

79%
what is this?
37%
interest rising
contactSPACE screenshot SPS Commerce screenshot view 1 more X5 screenshot view 3 more

Software Description:

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Software Description:

SPS Commerce perfects the power of trading partner relationships with the industry's most broadly adopted, retail cloud services platform. As a leader in cloud-based supply chain management solutions, we provide proven integrations and comprehensive retail performance analytics to thousands of customers worldwide. SPS Commerce has achieved 61 consecutive quarters of revenue growth and is headquartered in Minneapolis.

Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Features:

Features:

  • Data Export
  • Data Import
  • API
  • Budgeting
  • Forecasting
  • Notifications
  • Project Management
  • Multi-User
  • Inventory Tracking
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • Dashboard
  • Customer Management
  • Data Visualization
  • External Integrations
  • Analytics

Features:

  • Custom Data Forms
  • Softphone
  • Call Tracking
  • Call Disposition
  • Call Recording
  • Data Export
  • Multi-User
  • Notifications
  • API

Summary:

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

Summary:

    No key features associated with this application.

Summary:

  • Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  • X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

  • Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

  • Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

  • VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

  • Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

  • Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

  • A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

  • Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Pricing:

  • Starting from: $50.00/month
  • Credit card required: N/A
  • Monthly subscriptions fees are based on volume and the number of trading parters.

FAQs:

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

FAQs:

    What platforms does this service support?
  • The cloud-based SPS Commerce platform is accessible from any device connected to the Internet.

  • Does this service offer multi-user capability (e.g. teams)?
  • This service offers multi-user capability.

  • Does this service offer an API?
  • Yes, SPS Commerce offers a document API.

  • Does this service offer guides, tutorials and or customer support?
  • SPS Commerce offers an online support center, training videos, and access to professional customer service representative. We encourage customers to use our Support Center to ask questions, share an idea, report a problem and more.

  • What are some applications this service is commonly used in tandem with?
  • The SPS Commerce solutions are often integrated with a retail company's ERP, accounting, PIM and order management solutions.

  • Does this service integrate with any other apps?
  • Yes, the SPS Commerce solutions integrate with major accounting, ERP, e-commerce and other applications.

  • What is this service generally used for?
  • This solution allows retail companies to streamline the order cycle, providing visibility, item management, fulfillment/EDI, and analytics capabilities with the added value of using the SPS Commerce Retail Network to source qualified trading partners to expand into new merchandising categories with ease.

  • Who are the main user groups of this service?
  • The solution is used by more than 65,000 retailers, suppliers and logistics providers across the globe.

FAQs:

    What platforms does this service support?
  • Mobile app, Chrome and Firefox.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

  • Does this service offer guides, tutorials and or customer support?
  • 96-100% Satisfaction for customer support rated by Zendesk.

  • Does this service integrate with any other apps?
  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

    Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

  • What is this service generally used for?
  • X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Contact Centers and Small to Midsize Businesses.

Publisher:

Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
13
Followers:
44

Publisher:

Founded:
-
Based in:
Minneapolis
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English

Other:

Who uses SPS Commerce
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
French, English, Spanish, Chinese
Regional Restrictions:
No restrictions.

Other:

Who uses X5
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
Back to top