contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.
About SPS Commerce
SPS Commerce Fulfillment helps you achieve ongoing success with your retailer, grocer and distributor trading partners. Our solution is fast, reliable and scalable and can handle your most complex fulfillment requirements for any trading partner, across any channel, including stores, e-commerce, and marketplaces.
About TrackOne
Feature Benefits
Handle Order Acquisition, Processing and Dispatch
Real-time monitoring and live tracking of workforce
Manage attendance of your workforce for easy payroll
Collect Payments via multiple modes, send invoices and manage your finances
Data Processing and Analytics with custom reporting
Automate workflows and tasks with advanced A.I. Engine
Web and App based dashboard to manage orders, assign tasks and oversee workforce.
Mobile Apps to manage service requests. Secure communication channel with management and customers.
Advanced automation engine to intelligently allocate tasks and reduce manual guess work.
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
API
Batch Permissions & Access
Data Export
Data Import
External Integrations
Multi-User
Notifications
Password & Access Management
Features
Accounts Payable
Accounts Receivable
API
Batch Permissions & Access
Budgeting
Calendar Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Forecasting
General Account Ledger
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Password & Access Management
Payroll
Project Management
Scheduling
Supplier Management
Tax Management
Third-Party Plugins/Add-Ons
Travel Management
Summary
User friendly
Quick to deploy
Easy to maintain
Increases Agent productivity and call rate
Improves Agent conversations with workflow driven CallGuides
Summary
No key features associated with this application.
Summary
Optimise your workforce - Efficiently manage your field workforce by increasing utilization.
Reduce Operational costs - Reduce costs by streamlining and taking control over your operations.
Automate your workflows - Eliminate redundant manpower by automating redundant tasks and workflows.
Pricing
Starting from: $50.00/month
Credit card required: N/A
Monthly subscriptions fees are based on volume and the number of trading parters.
Pricing
Credit card required: N/A
Free 14-day trial available
Basic plan
$8.00
1 user(s) / month
Included in plan:
Minimum plan $8-$12
FAQs
What is this service generally used for?
Fundraising, Inside Sales, Lead Generation, Debt Collection
Does this service offer an API?
Yes
Who are the main user groups of this service?
Inbound and Outbound Call Centre Teams of greater than 5 Agents
What platforms does this service support?
Web-based solution preferably Chrome on PC/Mac
What are some applications this service is commonly used in tandem with?
Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer guides, tutorials and or customer support?
The solution is used by more than 75,000 retailers, distributors, suppliers and logistics providers across the globe.
What is this service generally used for?
SPS Fulfillment can quickly and easily get you EDI capable and compliant with all your trading partners.
What platforms does this service support?
The cloud-based SPS Commerce platform is accessible from any device connected to the Internet.
Does this service offer multi-user capability (e.g. teams)?
This service offers multi-user capability.
Does this service offer an API?
Yes
Does this service offer guides, tutorials and or customer support?
SPS Commerce offers an online support center, training videos, and access to professional customer service representative. We encourage customers to use our Support Center to ask questions, share an idea, report a problem and more.
What are some applications this service is commonly used in tandem with?
The SPS Commerce solutions are often integrated with a retail company's ERP, accounting, PIM and order management solutions.
Does this service integrate with any other apps?
Yes, the SPS Commerce solutions integrate with major accounting, PIM, IMS, ERP, e-commerce, and other applications.
FAQs
Who are the main user groups of this service?
SME (Small and Medium size enterprise) & Start-ups,
Hyperlocal services (household services, laundry, beauty),
Last mile delivery (Retail, eCommerce),
On ground sales management (Pharma),
On ground sales management and Field services (Insurance)
Does this service offer an API?
Yes
What platforms does this service support?
Cloud Dashboard, Workforce App, A.I. Engine, Customer Mobile App
What is this service generally used for?
Order Management
Real Time Tracking
Attendance Tracking
Billing & Payments
Advanced Reporting
Process Automation
Does this service offer guides, tutorials and or customer support?
Yes.
We also offer a training for the workforce of an enterprise
Does this service integrate with any other apps?
It helps in building an app
Does this service offer multi-user capability (e.g. teams)?
Yes
Vendor Information
Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
Followers:
Vendor Information
Founded:
-
Based in:
Minneapolis
Employees:
1001-5000
Likes:
Followers:
Vendor Information
Founded:
-
Based in:
Bangalore
Employees:
51-200
Likes:
Followers:
Other
Who uses contactSPACE
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English
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