Compare contactSPACE vs TestLodge vs X5

X5

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Crozscore:

68%
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22%
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Crozscore:

77%
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33%
interest rising

Crozscore:

79%
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39%
interest rising
contactSPACE screenshot TestLodge screenshot view 1 more X5 screenshot view 3 more

Software Description:

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Software Description:

Designed with simplicity in mind, TestLodge is an online test management tool that handles all stages of test management with ease. Use it to create test plans that can be tailored to fit your own needs then associate a test plan with your test suites where everything is easy to find, cross reference, copy and maintain. From there, you can manage multiple test runs with no upper limits as to the amount of users that you can add to your account. This means everyone can manage their own tests as well as come together to collaborate on the bigger picture.

TestLodge is fully integrated with the majority of today’s leading issue tracking tools so a defect is automatically raised when a test fails, saving testers time and allowing them to increase their productivity.

Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Features:

Features:

  • Notifications
  • External Integrations
  • Data Export
  • Dashboard
  • Data Import
  • API
  • Data Visualization
  • Third-Party Plugins/Add-Ons
  • Multi-User

Features:

  • Custom Data Forms
  • Softphone
  • Call Tracking
  • Call Disposition
  • Call Recording
  • Data Export
  • Multi-User
  • Notifications
  • API

Summary:

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

Summary:

  • Test plans - Use our templates or write your own test plan from scratch.

  • Requirement management - Record your requirements and know that they are being verified within your tests.

  • Test cases - Easily enter and manage your test cases into test suites.

  • Test runs - Run your tests easily and stay fully in control.

  • Issue tracker integration - Integrate TestLodge with one of the many supported issue trackers and allow tickets to be created automatically whenever a test fails.

Summary:

  • Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  • X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

  • Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

  • Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

  • VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

  • Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

  • Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

  • A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

  • Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Personal

$19.00
unlimited user(s) / month
Included in plan:
  • 15 Test plans
  • 150 Test cases
  • 100 Test runs

Basic

$39.00
1 user(s) / month
Included in plan:
  • 50 Test plans
  • 500 Test cases
  • 300 Test runs

Plus

$79.00
unlimited user(s) / month
Included in plan:
  • 150 Test plans
  • 3,000 Test cases
  • 1,000 Test runs

Premium

$159.00
unlimited user(s) / month
Included in plan:
  • 500 Test plans
  • 10,000 Test cases
  • 3,000 Test cases
  • 3,000 Test runs
  • 1,000 Test runs

FAQs:

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, we have a set of video tutorials along with a knowledge base.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can add as many users as you wish along with defining custom roles.

  • Does this service offer an API?
  • Yes, there is a REST API.

  • Does this service integrate with any other apps?
  • Yes, integrates with the leading issue tracking tools so that a ticket is automatically created whenever a test fails.

  • What are some applications this service is commonly used in tandem with?
  • Software, Mobile Apps, Websites

  • What platforms does this service support?
  • Web and all modern web browsers across desktop and tablets.

  • What is this service generally used for?
  • Software testing and test case management.

  • Who are the main user groups of this service?
  • Small to medium sized businesses.

FAQs:

    What platforms does this service support?
  • Mobile app, Chrome and Firefox.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

  • Does this service offer guides, tutorials and or customer support?
  • 96-100% Satisfaction for customer support rated by Zendesk.

  • Does this service integrate with any other apps?
  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

    Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

  • What is this service generally used for?
  • X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Contact Centers and Small to Midsize Businesses.

Publisher:

Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
14
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
19.5k
Followers:

Other:

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English

Other:

Who uses TestLodge
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses X5
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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