Compare contactSPACE vs CrazyCall vs Statapile

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Crozscore:

70%
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22%
no significant changes

Crozscore:

80%
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100%
33%
interest rising

Crozscore:

54%
what is this?
23%
interest falling
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Software Description:

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Software Description:

CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their outbound and inbound projects.

Easy to install, CrazyCall requires no download or technical skills. Start making and receiving calls directly in your browser within minutes of creating your account. With our automatic dialer you no longer need to dial numbers manually. You can also set rules to efficiently manage your outbound & inbound queue or reschedule calls automatically.

Save money while serving international markets with free minutes in every plan and competitive connection rates. CrazyCall also lets you choose phone numbers from over 60 countries, so you can always appear local to your leads and clients.

Add users to your account and easily monitor your team progress with live call listening and dashboards. Use call recordings to evaluate and enhance the quality of every conversation. Get up to speed on your project’s performance with real-time reports and optimize your strategy on the spot.

Expand and refine your contacts database with CrazyCall’s Click-to-Call add-on. Use it to add phone numbers to your list as you browse the web, make and receive calls and close every contact with a meaningful status.

Software Description:

StataPile is an artificial intelligence platform designed to improve your sales and service. Drive sales and service performance by analyzing every customer interaction with a higher than 92% accuracy rate. With StataPile, train and monitor agents, track conversion and resolution rates, view opportunities in real-time, receive custom alerts, A/B test, integrate with your CRM, follow regulations, and redact sensitive information from audio recordings. Together, these features help you to perfect the customer experience, make quality assurance a priority, maximize your marketing dollars, and master the sales process.

Features:

Features:

  • Custom Data Forms
  • API
  • Softphone
  • Multi-User
  • Employee Engagement
  • Dashboard
  • Click-to-Dial
  • External Integrations
  • Customer Management
  • Notifications
  • Data Export
  • Data Import
  • Contact Management
  • Scheduling
  • Lead Management
  • Call Recording
  • Call Tracking
  • Call Disposition

Features:

  • Call Tracking
  • Multi-User
  • Notifications
  • Analytics
  • Dashboard
  • Data Export
  • Data Visualization
  • A/B Testing

Summary:

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

Summary:

  • Analytics and KPIs

  • Fast setup

  • Agent panel

  • Cloud-based app

  • Dialer and matching

  • Integrations

  • Visual script creator

  • Campaign wizard

  • Personalized interface

Summary:

  • Train and monitor agents

  • Track conversion and resolution rates

  • View opportunities in real-time

  • Receive custom alerts

  • A/B test

  • Integrate with your CRM

  • Follow industry regulations

  • Redact sensitive information from audio recordings

  • Perfect the customer experience

  • Make quality assurance a priority

Plan B

$22.00
1 user(s) / month
Included in plan:
  • 500 free minutes to 123 countries
  • Unlimited number of projects
  • Free phone number
  • Free inbound calls

Plan A

$11.00
1 user(s) / month
Included in plan:
  • 200 free minutes to 123 countries
  • Free phone number
  • Free inbound calls

Plan C

$45.00
1 user(s) / month
Included in plan:
  • 1250 free minutes to 123 countries
  • Unlimited number of projects
  • Free phone number
  • Unlimited call recordings storage
  • Free inbound calls

Basic

$8.00
1 user(s) / month
Included in plan:
  • 0 Minutes of Artificial Intelligence Per Month
  • VOIP Integration
  • Playback and Search Call Recordings
  • Customized Employee Portal
  • Call Reporting
  • Automatic Quality Assurance
  • Manual Call Scoring
  • Unlimited Employee Tests
  • Manual Call Tracking Only

Premium

$39.00
1 user(s) / month
Included in plan:
  • 300 Minutes of Artificial Intelligence Per Month
  • $0.01/Additional Minute Used
  • VOIP Integration
  • Playback and Search Call Recordings
  • Customized Employee Portal
  • Call Reporting
  • Automatic Quality Assurance
  • Auto and Manual Call Scoring
  • Unlimited Employee Tests
  • Procedures and Activity Types from Standard Industry List

Enterprise

$80.00
1 user(s) / month
Included in plan:
  • 800 Minutes of Artificial Intelligence Per Month
  • $0.01/Additional Minute Used
  • VOIP Integration
  • Playback and Search Call Recordings
  • Customized Employee Portal
  • Call Reporting
  • Automatic Quality Assurance
  • Auto and Manual Call Scoring
  • Unlimited Employee Tests
  • Customized Procedures and Activity Types

FAQs:

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

FAQs:

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English

Other:

Who uses CrazyCall
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Statapile
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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