contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.
About ParkMyCloud
ParkMyCloud, a Turbonomic company, provides an easy-to-use platform that helps enterprises automatically identify and eliminate wasted cloud spend. More than 1,000 enterprises around the world - including Sysco, Workfront, Hitachi ID Systems, Sage Software, and National Geographic - trust ParkMyCloud to cut their cloud spend by millions of dollars annually. ParkMyCloud’s SaaS offering allows enterprises to easily manage, govern, and optimize their spend across multiple public clouds. For more information, visit www.parkmycloud.com.
About SHOPIQ
1. Real-Time Analytics
Get all your reports, charts and predictions in sub-second latency
Keep a track of every activity on your online store in real-time and make quick business decisions
2. LTV Prediction
Pre-built ML Model to predict LTV of your customers
Includes session level data like demographics of the user, campaign and referrer information for improved accuracy
3. Campaign Engagement Scoring
Go beyond “last touch” attribution source. Evaluate impact of each campaign used by user in multiple visits before he/she made the purchase
Campaigns are evaluated not just by conversion but based on engagement activities like session count, return visitors, products viewed etc.
Get customer wise campaign performance report for deeper customer and campaign insights.
4. Inventory Prediction
Pre-built ML model to predict the stock for each product for upcoming weeks or months
Model keeps training itself with real-time changes in stocks and seasonality
5. Predictive Lead Scoring
Predict the propensity of user to buy a certain product in real-time
Convert anonymous user to paid customers with pop-ups which get triggered based on their predicted propensity
Improve ROI with targeted discounts instead of blank site-wide promotions
6. Data Science Capabilities
UI driven Machine Learning workflows
Choose from in-built algorithms, train, test and deploy production ready models
No need to worry about infrastructure, free your self from dataOps/MLOps activities.
7. Comprehensive Reports and Fully Customisable Dashboards
Gain actionable insights from 30+ dashboards, 270+ ready-made charts
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
2-Factor Authentication
Anti-Virus
API
Calendar Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Firewall
Google Apps Integration
Inventory Tracking
Multi-User
Notifications
Project Management
Scheduling
Third-Party Plugins/Add-Ons
Malware Protection
SAP Integration
Bug Tracking
Network Traffic Monitoring
Network Visualization
Network Device Performance Monitoring
Features
A/B Testing
Analytics
API
Conversion Tracking
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Keyword Tracking
Link Tracking
Multi-Site
Multi-User
Notifications
Referral Tracking
SEO
Summary
User friendly
Quick to deploy
Easy to maintain
Increases Agent productivity and call rate
Improves Agent conversations with workflow driven CallGuides
Summary
Operational Dashboard - Manage your cloud resources across multiple credentials, accounts, and regions in a single view.
Users & Teams - Govern user access and define permissions with role-based access controls.
Parking Recommendations - Manage and "park" cloud resources based on automated tagging analytics.
Reporting - View and download savings reports, organized by teams and credentials.
Public API - Easily integrate ParkMyCloud into your CI/CD processes for continuous cost control.
Policy Engine - Fully automate all aspects of your cost control processes using policy-based orchestration.
Single Sign-On - Add and govern users using SSO from ADFS, Active Directory, Centrify, Okta, OneLogin, or Ping Identity.
Notifications Notify users of ParkMyCloud updates & activities using email or slack.
Multi-Cloud Support for AWS/Azure/GCP in a single console.
Summary
Fully converged analytics platform
Easy to deploy real-time big data analytics solutions
30+ Dashboards, 270+ Ready Made Charts
Real-time streaming analytics and AI to boost ecommerce business
Machine data, application data, log data and others
Data Science platform - choose from in-built ML algorithms, deploy and test your own ML models
Real-time and Predictive Analytics Platform for Data Analytics
Calculate Customer Life Time Value (LTV) and Inventory Forecasting
Conversion Rate Optimization through Lead Scoring
Campaign Engagement Scoring - Go beyond “last touch” attribution source. Evaluate impact of each campaign used by user in multiple visits before he/she made the purchase - Camap
Pricing
Free
Free
Included in plan:
Unlimited instances
1 Team
5 Users
Automated Policy Actions
Logical Groups with Sequenced Scheduling
1 Cloud Account
Compute Instance/Virtual Machine Scheduling
Standard
$3.00
per instance per month
Included in plan:
Unlimited Instances
10 Teams
20 Users
10 Cloud Accounts
Everything from the Free package
SmartParking Recommendations
Notifications
API Access
Reporting and Audit Logs
Multi-Cloud
Database Scheduling
Single Sign-On (SSO)
Pro
$4.00
per instance per month
Included in plan:
Everything from the Standard package
Unlimited Instances
20 Teams
40 Users
20 Cloud Accounts
Rightsizing Recommendations and Actions
Enterprise
Contact Us
Included in plan:
Unlimited Instances
Unlimited Teams
Unlimited Users
Unlimited Cloud Accounts
Everything from the Pro package
Invoicing Available
Multi-Tenant Management Portal Available For MSP Partners
Available For Purchase Through The AWS Marketplace
Pricing
Basic
$49.00
unlimited user(s) / month
Included in plan:
14 day free trial
Built-in KPIs
Real-time Ecommerce analytics
200 MB events per day
LTV Prediction
180 Days Data Retention
REAN Indexes for better business actions
Predictive scoring for customers and visitors
Number of products < 600
Number of events/Day 200k
User behaviour analysis
Reports and notifications
Marketing Campaigns Analysis
Reports Download
Setup assistance
Pro
$399.00
unlimited user(s) / month
Included in plan:
Full advanced ML/AI Infrastructure
Train models, upload models, auto train models
Predict on streams, analyze, take actions
Access to Resource server - manage models, big files
Unlimited Events
Custom Support
Custom data retention period
Customized reports
Reports and notifications
1000K Events/Day
20 ML Model
3rd party integration support
Access to Resource server - manage models, big files
All the features of the basic plan
Ecommerce- Pro
$999.00
unlimited user(s) / month
Included in plan:
*Complementary POC
Full advanced ML/AI Infrastructure
Train models, upload models, auto train models
Predict on streams, anlyze, take actions
Access to Resource server - manage models, big files
Custom Support
Custom data retention period
Customized reports
Reports and notifications
1000K Events/Day
20 ML Model
Ecommerce - Custom
unlimited user(s) / month
Included in plan:
Unlimited Data
Unlimited Events
Advanced Analytics
Unlimited Data History
Unlimited ML Model
Platform Access
Customizations
Predictive Analysis
Custom Support
Unlimited Data adapters
FAQs
What is this service generally used for?
Fundraising, Inside Sales, Lead Generation, Debt Collection
Does this service offer an API?
Yes
Who are the main user groups of this service?
Inbound and Outbound Call Centre Teams of greater than 5 Agents
What platforms does this service support?
Web-based solution preferably Chrome on PC/Mac
What are some applications this service is commonly used in tandem with?
Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer guides, tutorials and or customer support?
Amazon Web Services (AWS) including AWS GovCloud (US), Microsoft Azure, Google Cloud Platform (GCP), and Alibaba Cloud.
Who are the main user groups of this service?
Typically, the main users at a company are the same as those who manage cloud infrastructure, which can include Development, Operations, DevOps, ITOps, or Cloud/Infrastructure/Architecture managers.
What is this service generally used for?
ParkMyCloud is a SaaS platform that automatically identifies and eliminates public cloud resource waste, reducing spending by 65% or more on AWS, Azure, GCP and Alibaba Cloud.
Does this service offer multi-user capability (e.g. teams)?
Yes. ParkMyCloud allows for an unlimited number of users, organized in teams with customizable permissions.
Does this service offer an API?
Yes. ParkMyCloud offers RESTful API access for customers.
Does this service offer guides, tutorials and or customer support?
Yes - via our website and YouTube channel.
FAQs
Does this service offer an API?
Yes. The services has APIs for ingestion, ML training and prediction, and data download.
Does this service offer multi-user capability (e.g. teams)?
No. Currently only single user is capable accessing the service at a time.
Does this service offer guides, tutorials and or customer support?
Yes, you will be given access to video tutorials, user manual, feature lists, and brochure related to the product.
What platforms does this service support?
Linux (Ubuntu and Cent OS) for on-premise deployment. Not required for SAAS deployment.
What is this service generally used for?
Real-Time Analytics
LTV Prediction
Campaign Engagement Scoring
Inventory Prediction
Predictive Lead Scoring
Train, test and deploy production ready models
Get insights from comprehensive reports and fully customisable dashboards
Does this service integrate with any other apps?
Currently, the service integrates with Shopify app.
Who are the main user groups of this service?
E-commerce vendors, data centers, and SMEs can use this service.
Vendor Information
Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
Followers:
Vendor Information
Founded:
-
Based in:
Dulles
Employees:
2-10
Likes:
Followers:
6.43k
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
Other
Who uses contactSPACE
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English
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