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About contactSPACE

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

About IdeaScale

IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation. IdeaScale’s client roster includes industry leaders, such as Citrix, Marriott Vacations Worldwide, NASA, the New York City Police Department, Princess Cruises and many others.

About SHOPIQ

1. Real-Time Analytics

  • Get all your reports, charts and predictions in sub-second latency
  • Keep a track of every activity on your online store in real-time and make quick business decisions

2. LTV Prediction

  • Pre-built ML Model to predict LTV of your customers
  • Includes session level data like demographics of the user, campaign and referrer information for improved accuracy

3. Campaign Engagement Scoring

  • Go beyond “last touch” attribution source. Evaluate impact of each campaign used by user in multiple visits before he/she made the purchase
  • Campaigns are evaluated not just by conversion but based on engagement activities like session count, return visitors, products viewed etc.
  • Get customer wise campaign performance report for deeper customer and campaign insights.

4. Inventory Prediction

  • Pre-built ML model to predict the stock for each product for upcoming weeks or months
  • Model keeps training itself with real-time changes in stocks and seasonality

5. Predictive Lead Scoring

  • Predict the propensity of user to buy a certain product in real-time
  • Convert anonymous user to paid customers with pop-ups which get triggered based on their predicted propensity
  • Improve ROI with targeted discounts instead of blank site-wide promotions

6. Data Science Capabilities

  • UI driven Machine Learning workflows
  • Choose from in-built algorithms, train, test and deploy production ready models
  • No need to worry about infrastructure, free your self from dataOps/MLOps activities.

7. Comprehensive Reports and Fully Customisable Dashboards

  • Gain actionable insights from 30+ dashboards, 270+ ready-made charts

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Gantt Charts
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking

Features

  • A/B Testing
  • Analytics
  • API
  • Conversion Tracking
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Keyword Tracking
  • Link Tracking
  • Multi-Site
  • Multi-User
  • Notifications
  • Referral Tracking
  • SEO

Summary

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

Summary

  • Idea collection and voting

  • Build teams around projects and ideas

  • Refine ideas into proposals

  • Review and prioritize projects for implementation

Summary

  • Fully converged analytics platform

  • Easy to deploy real-time big data analytics solutions

  • 30+ Dashboards, 270+ Ready Made Charts

  • Real-time streaming analytics and AI to boost ecommerce business

  • Machine data, application data, log data and others

  • Data Science platform - choose from in-built ML algorithms, deploy and test your own ML models

  • Real-time and Predictive Analytics Platform for Data Analytics

  • Calculate Customer Life Time Value (LTV) and Inventory Forecasting

  • Conversion Rate Optimization through Lead Scoring

  • Campaign Engagement Scoring - Go beyond “last touch” attribution source. Evaluate impact of each campaign used by user in multiple visits before he/she made the purchase - Camap

Pricing

Free

Free
Included in plan:
  • 25 Members
  • 5 Campaigns
  • Profanity Filter
  • Mobile Optimized
  • Web Support

Enterprise

$0.00
user(s) / month
Included in plan:
  • Unlimited members
  • 1 community
  • Mobile Optimized
  • Post & Vote Capabilities
  • Custom Fields
  • 20 Campaigns
  • 10 Moderators
  • Dedicated Innovation Architect
  • Security/SAS 70 Type II
  • Team Building Capabilities
  • Refinement Capabilities
  • 99.5% Uptime Guarantee
  • Funding Capabilities
  • Evaluation Capabilities

Ideate

$2,500.00
user(s) / month
Included in plan:
  • 1 community
  • Mobile Optimized
  • Post & Vote Capabilities
  • Custom Fields
  • 10 Campaigns
  • 100 members

Pricing

Basic

$49.00
unlimited user(s) / month
Included in plan:
  • 14 day free trial
  • Built-in KPIs
  • Real-time Ecommerce analytics
  • 200 MB events per day
  • LTV Prediction
  • 180 Days Data Retention
  • REAN Indexes for better business actions
  • Predictive scoring for customers and visitors
  • Number of products < 600
  • Number of events/Day 200k
  • User behaviour analysis
  • Reports and notifications
  • Marketing Campaigns Analysis
  • Reports Download
  • Setup assistance

Pro

$399.00
unlimited user(s) / month
Included in plan:
  • Full advanced ML/AI Infrastructure
  • Train models, upload models, auto train models
  • Predict on streams, analyze, take actions
  • Access to Resource server - manage models, big files
  • Unlimited Events
  • Custom Support
  • Custom data retention period
  • Customized reports
  • Reports and notifications
  • 1000K Events/Day
  • 20 ML Model
  • 3rd party integration support
  • Access to Resource server - manage models, big files
  • All the features of the basic plan

Ecommerce- Pro

$999.00
unlimited user(s) / month
Included in plan:
  • *Complementary POC
  • Full advanced ML/AI Infrastructure
  • Train models, upload models, auto train models
  • Predict on streams, anlyze, take actions
  • Access to Resource server - manage models, big files
  • Custom Support
  • Custom data retention period
  • Customized reports
  • Reports and notifications
  • 1000K Events/Day
  • 20 ML Model

Ecommerce - Custom


unlimited user(s) / month
Included in plan:
  • Unlimited Data
  • Unlimited Events
  • Advanced Analytics
  • Unlimited Data History
  • Unlimited ML Model
  • Platform Access
  • Customizations
  • Predictive Analysis
  • Custom Support
  • Unlimited Data adapters

FAQs

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

FAQs

    What is this service generally used for?
  • This service is used to create change either for continuous improvement or net new innovation. It is used on products/services, processes/internal programs, market research or sourcing new markets, and organizational or business model innovation

  • Does this service integrate with any other apps?
  • IdeaScale integrates with Facebook, Twitter, LinkedIn, and Yammer. It integrates with SharePoint, Active Directory, Google for Work (formerly google Apps), Lithium, Google Analytics, OneLogin, Import2 and a robust REST API library.

  • Who are the main user groups of this service?
  • IdeaScale is used by both small and large businesses as well as State, Local, National, and International governments as a crowdsourcing mechanism to access great new ideas, build consensus, and deliver on change initiatives.

  • What platforms does this service support?
  • IdeaScale is a web application that is optimized for use on every mobile device.

  • What are some applications this service is commonly used in tandem with?
  • IdeaScale is used in concert with a host of enterprise products, including project management programs and other web publishing programs.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Depending on the license level, IdeaScale customers have access to a dedicated Innovation Architect. All users have access to IdeaScale's comprehensive library of resources, knowledge base, and 24/7 chat support.

FAQs

    Does this service offer an API?
  • Yes. The services has APIs for ingestion, ML training and prediction, and data download.

  • Does this service offer multi-user capability (e.g. teams)?
  • No. Currently only single user is capable accessing the service at a time.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, you will be given access to video tutorials, user manual, feature lists, and brochure related to the product.

  • What platforms does this service support?
  • Linux (Ubuntu and Cent OS) for on-premise deployment. Not required for SAAS deployment.

  • What is this service generally used for?
    • Real-Time Analytics
    • LTV Prediction
    • Campaign Engagement Scoring
    • Inventory Prediction
    • Predictive Lead Scoring
    • Train, test and deploy production ready models
    • Get insights from comprehensive reports and fully customisable dashboards
  • Does this service integrate with any other apps?
  • Currently, the service integrates with Shopify app.

  • Who are the main user groups of this service?
  • E-commerce vendors, data centers, and SMEs can use this service.

Vendor Information

Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
503

Other

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English

Other

Who uses IdeaScale
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
IdeaScale can be translated into 33 different languages and is a global company.

Other

Who uses SHOPIQ
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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