Compare contactSPACE vs IQLECT

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Crozscore:

67%
what is this?
22%
interest falling

Crozscore:

66%
what is this?
71%
27%
interest falling
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Software Description:

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Software Description:

Real-time big data analytics platform and solutions. IQLECT's Ampere is a platform to deploy and build real-time big data analytics apps. Provides end-to-end capabilities that include data ingestion, visualization, analytics, complex event processing, predictive analytics, extension to API and process automation. Provides analytics solution for application data, transaction data, log data, machine data and more.

Features:

Features:

  • Data Mining
  • Multi-Site
  • Keyword Tracking
  • Referral Tracking
  • Data Import
  • API
  • Data Export
  • Conversion Tracking
  • Data Visualization
  • Forecasting
  • Analytics
  • Dashboard
  • Notifications
  • External Integrations

Summary:

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

Summary:

  • Fully converged analytics platform

  • Easy to deploy real-time big data analytics solutions

  • Cost effective analytics for disparate data sources

  • Customizable platform and apps from app store

  • Machine data, application data, log data and others

Basic

$279.00
1 user(s) / month
Included in plan:
  • 10GB/day
  • 40M events/day
  • 400 streams

Pro

$419.00
1 user(s) / month
Included in plan:
  • upto 120GB/day
  • upto 480M events/day
  • 1000 streams

FAQs:

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English

Other:

Who uses IQLECT
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

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