contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.
About IdeaScale
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation. IdeaScale’s client roster includes industry leaders, such as Citrix, Marriott Vacations Worldwide, NASA, the New York City Police Department, Princess Cruises and many others.
About TestLodge
Designed with simplicity in mind, TestLodge is an online test management tool that handles all stages of test management with ease. Use it to create test plans that can be tailored to fit your own needs then associate a test plan with your test suites where everything is easy to find, cross reference, copy and maintain. From there, you can manage multiple test runs with no upper limits as to the amount of users that you can add to your account. This means everyone can manage their own tests as well as come together to collaborate on the bigger picture.
TestLodge is fully integrated with the majority of today’s leading issue tracking tools so a defect is automatically raised when a test fails, saving testers time and allowing them to increase their productivity.
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
2-Factor Authentication
API
Batch Permissions & Access
Calendar Management
Contact Management
Contact Sharing
Email Integration
External Integrations
Gantt Charts
Google Apps Integration
Multi-User
Notifications
Project Management
Scheduling
Task Scheduling/Tracking
Features
A/B Testing
API
Calendar Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Bug Tracking
Summary
User friendly
Quick to deploy
Easy to maintain
Increases Agent productivity and call rate
Improves Agent conversations with workflow driven CallGuides
Summary
Idea collection and voting
Build teams around projects and ideas
Refine ideas into proposals
Review and prioritize projects for implementation
Summary
Test plans - Use our templates or write your own test plan from scratch.
Requirement management - Record your requirements and know that they are being verified within your tests.
Test cases - Easily enter and manage your test cases into test suites.
Test runs - Run your tests easily and stay fully in control.
Issue tracker integration - Integrate TestLodge with one of the many supported issue trackers and allow tickets to be created automatically whenever a test fails.
Pricing
Free
Free
Included in plan:
25 Members
5 Campaigns
Profanity Filter
Mobile Optimized
Web Support
Enterprise
$0.00
user(s) / month
Included in plan:
Unlimited members
1 community
Mobile Optimized
Post & Vote Capabilities
Custom Fields
20 Campaigns
10 Moderators
Dedicated Innovation Architect
Security/SAS 70 Type II
Team Building Capabilities
Refinement Capabilities
99.5% Uptime Guarantee
Funding Capabilities
Evaluation Capabilities
Ideate
$2,500.00
user(s) / month
Included in plan:
1 community
Mobile Optimized
Post & Vote Capabilities
Custom Fields
10 Campaigns
100 members
Pricing
Personal
$19.00
unlimited user(s) / month
Included in plan:
15 Test plans
150 Test cases
100 Test runs
Basic
$39.00
1 user(s) / month
Included in plan:
50 Test plans
500 Test cases
300 Test runs
Plus
$79.00
unlimited user(s) / month
Included in plan:
150 Test plans
3,000 Test cases
1,000 Test runs
Premium
$159.00
unlimited user(s) / month
Included in plan:
500 Test plans
10,000 Test cases
3,000 Test cases
3,000 Test runs
1,000 Test runs
FAQs
What is this service generally used for?
Fundraising, Inside Sales, Lead Generation, Debt Collection
Does this service offer an API?
Yes
Who are the main user groups of this service?
Inbound and Outbound Call Centre Teams of greater than 5 Agents
What platforms does this service support?
Web-based solution preferably Chrome on PC/Mac
What are some applications this service is commonly used in tandem with?
Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer guides, tutorials and or customer support?
This service is used to create change either for continuous improvement or net new innovation. It is used on products/services, processes/internal programs, market research or sourcing new markets, and organizational or business model innovation
Does this service integrate with any other apps?
IdeaScale integrates with Facebook, Twitter, LinkedIn, and Yammer. It integrates with SharePoint, Active Directory, Google for Work (formerly google Apps), Lithium, Google Analytics, OneLogin, Import2 and a robust REST API library.
Who are the main user groups of this service?
IdeaScale is used by both small and large businesses as well as State, Local, National, and International governments as a crowdsourcing mechanism to access great new ideas, build consensus, and deliver on change initiatives.
What platforms does this service support?
IdeaScale is a web application that is optimized for use on every mobile device.
What are some applications this service is commonly used in tandem with?
IdeaScale is used in concert with a host of enterprise products, including project management programs and other web publishing programs.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer an API?
Yes.
Does this service offer guides, tutorials and or customer support?
Yes. Depending on the license level, IdeaScale customers have access to a dedicated Innovation Architect. All users have access to IdeaScale's comprehensive library of resources, knowledge base, and 24/7 chat support.
FAQs
Does this service offer guides, tutorials and or customer support?
Yes, we have a set of video tutorials along with a knowledge base.
Does this service offer multi-user capability (e.g. teams)?
Yes, you can add as many users as you wish along with defining custom roles.
Does this service offer an API?
Yes, there is a REST API.
Does this service integrate with any other apps?
Yes, integrates with the leading issue tracking tools so that a ticket is automatically created whenever a test fails.
What are some applications this service is commonly used in tandem with?
Software, Mobile Apps, Websites
What platforms does this service support?
Web and all modern web browsers across desktop and tablets.
What is this service generally used for?
Software testing and test case management.
Who are the main user groups of this service?
Small to medium sized businesses.
Vendor Information
Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
Followers:
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.17k
Other
Who uses contactSPACE
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English
Other
Who uses IdeaScale
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Languages:
English
Regional Restrictions:
IdeaScale can be translated into 33 different languages and is a global company.
view 3 more
view 1 more
