Compare contactSPACE vs IdeaScale vs TestLodge

contactSPACE Contact Center Management (0)	IdeaScale Project Collaboration (0)	TestLodge Testing (0)
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Crozscore: 69% what is this? Press Buzz 22% User Trend interest falling	Crozscore: 83% what is this? Press Buzz 54% User Trend no significant changes	Crozscore: 77% what is this? Press Buzz 32% User Trend interest falling
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Software Description: contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.	Software Description: IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation. IdeaScale’s client roster includes industry leaders, such as Citrix, Marriott Vacations Worldwide, NASA, the New York City Police Department, Princess Cruises and many others.	Software Description: Designed with simplicity in mind, TestLodge is an online test management tool that handles all stages of test management with ease. Use it to create test plans that can be tailored to fit your own needs then associate a test plan with your test suites where everything is easy to find, cross reference, copy and maintain. From there, you can manage multiple test runs with no upper limits as to the amount of users that you can add to your account. This means everyone can manage their own tests as well as come together to collaborate on the bigger picture. TestLodge is fully integrated with the majority of today’s leading issue tracking tools so a defect is automatically raised when a test fails, saving testers time and allowing them to increase their productivity.
Features:	Features: Data Export External Integrations API Data Import Email Integration Notifications Project Management Multi-User	Features: Notifications External Integrations Data Export Dashboard Data Import API Data Visualization Third-Party Plugins/Add-Ons Multi-User
Summary: User friendly Quick to deploy Easy to maintain Increases Agent productivity and call rate Improves Agent conversations with workflow driven CallGuides	Summary: Idea collection and voting Build teams around projects and ideas Refine ideas into proposals Review and prioritize projects for implementation	Summary: Test plans - Use our templates or write your own test plan from scratch. Requirement management - Record your requirements and know that they are being verified within your tests. Test cases - Easily enter and manage your test cases into test suites. Test runs - Run your tests easily and stay fully in control. Issue tracker integration - Integrate TestLodge with one of the many supported issue trackers and allow tickets to be created automatically whenever a test fails.
	Free Free Included in plan: 25 Members 5 Campaigns Profanity Filter Mobile Optimized Web Support Enterprise $0.00 user(s) / month Included in plan: Unlimited members 1 community Mobile Optimized Post & Vote Capabilities Custom Fields 20 Campaigns 10 Moderators Dedicated Innovation Architect Security/SAS 70 Type II Team Building Capabilities Refinement Capabilities 99.5% Uptime Guarantee Funding Capabilities Evaluation Capabilities Ideate $2,500.00 user(s) / month Included in plan: 1 community Mobile Optimized Post & Vote Capabilities Custom Fields 10 Campaigns 100 members	Personal $19.00 unlimited user(s) / month Included in plan: 15 Test plans 150 Test cases 100 Test runs Basic $39.00 1 user(s) / month Included in plan: 50 Test plans 500 Test cases 300 Test runs Plus $79.00 unlimited user(s) / month Included in plan: 150 Test plans 3,000 Test cases 1,000 Test runs Premium $159.00 unlimited user(s) / month Included in plan: 500 Test plans 10,000 Test cases 3,000 Test cases 3,000 Test runs 1,000 Test runs
FAQs: What is this service generally used for? Fundraising, Inside Sales, Lead Generation, Debt Collection Does this service offer an API? Yes Who are the main user groups of this service? Inbound and Outbound Call Centre Teams of greater than 5 Agents What platforms does this service support? Web-based solution preferably Chrome on PC/Mac What are some applications this service is commonly used in tandem with? Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer guides, tutorials and or customer support? Yes - Standard support M-F 9-5 AEST Does this service integrate with any other apps? Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM	FAQs: What is this service generally used for? This service is used to create change either for continuous improvement or net new innovation. It is used on products/services, processes/internal programs, market research or sourcing new markets, and organizational or business model innovation Does this service integrate with any other apps? IdeaScale integrates with Facebook, Twitter, LinkedIn, and Yammer. It integrates with SharePoint, Active Directory, Google for Work (formerly google Apps), Lithium, Google Analytics, OneLogin, Import2 and a robust REST API library. Who are the main user groups of this service? IdeaScale is used by both small and large businesses as well as State, Local, National, and International governments as a crowdsourcing mechanism to access great new ideas, build consensus, and deliver on change initiatives. What platforms does this service support? IdeaScale is a web application that is optimized for use on every mobile device. What are some applications this service is commonly used in tandem with? IdeaScale is used in concert with a host of enterprise products, including project management programs and other web publishing programs. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? Yes. Does this service offer guides, tutorials and or customer support? Yes. Depending on the license level, IdeaScale customers have access to a dedicated Innovation Architect. All users have access to IdeaScale's comprehensive library of resources, knowledge base, and 24/7 chat support.	FAQs: Does this service offer guides, tutorials and or customer support? Yes, we have a set of video tutorials along with a knowledge base. Does this service offer multi-user capability (e.g. teams)? Yes, you can add as many users as you wish along with defining custom roles. Does this service offer an API? Yes, there is a REST API. Does this service integrate with any other apps? Yes, integrates with the leading issue tracking tools so that a ticket is automatically created whenever a test fails. What are some applications this service is commonly used in tandem with? Software, Mobile Apps, Websites What platforms does this service support? Web and all modern web browsers across desktop and tablets. What is this service generally used for? Software testing and test case management. Who are the main user groups of this service? Small to medium sized businesses.
Publisher: Founded: - Based in: St Leonards Employees: 11-50 Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers:
Other: Who uses contactSPACE SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English Regional Restrictions: The solution is available in APAC, North America, Europe in English	Other: Who uses IdeaScale Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: IdeaScale can be translated into 33 different languages and is a global company.	Other: Who uses TestLodge Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.