Compare contactSPACE vs Five9 vs SentiOne

More Information More Information More Information

Crozscore:

69%
what is this?
23%
no significant changes

Crozscore:

90%
what is this?
89%
43%
interest falling

Crozscore:

69%
what is this?
40%
interest falling
contactSPACE screenshot Five9 screenshot view 4 more SentiOne screenshot

Software Description:

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Software Description:

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

Software Description:

SentiOne is a social listening and online reputation management platform that helps monitor, analyze and react to whatever is happening online. Our solution is mostly based on an online listening technology used to gather a broad spectrum of information collected from the internet and find actionable insights. Our customers can find and build truly meaningful connections with their audience online.

We create the technology that helps entrepreneurs to monitor online activities of their current and potential clients in real time and take part in online discussions directly from one tool.

SentiOne' features:

  • Social Listening and Online Media Monitoring
  • Unlimited Keywords and Results
  • Real-time Social Data
  • Email and Push Alerts
  • Sentiment Analysis
  • Influencer Marketing
  • Gender analysis
  • Geolocation
  • Hour Histogram
  • Competitor Analysis
  • Audience Insights
  • Marketing Intelligence
  • Crisis Management
  • Performance Reports
  • PDF Reports
  • Social Media Analytics
  • Reach Monitoring

Features:

Features:

  • Softphone
  • Chat
  • Scheduling
  • Notifications
  • Lead Management
  • Data Import
  • Data Export
  • Contact Management
  • Call Tracking
  • Dashboard
  • External Integrations
  • API
  • Click-to-Dial
  • Call Disposition

Features:

  • Dashboard
  • Brand Management
  • Lead Management
  • Customer Management
  • Audience Targeting
  • Sentiment Analysis
  • Social Media Monitoring
  • Keyword Tracking
  • Notifications
  • Multi-User
  • Social-Media Integration
  • Data Export
  • Data Visualization

Summary:

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

Summary:

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Summary:

    No key features associated with this application.

Personal

$57.00
1 user(s) / month
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 6 Months Instant Historical Data
  • 1 Market
  • 3 Projects
  • PDF Reports
  • Social Media, Forum & Blog Monitoring

Team

$175.00
5 user(s) / month
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 12 Months Instant Historical Data
  • 1 Market
  • 5 Projects
  • PDF Reports
  • Social Media, Forum & Blog Monitoring
  • Tags

Enterprise

$500.00
customised features set
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 36 Months Instant Historical Data
  • Up to 27 Markets
  • 5+ Projects
  • Multimarket Dashboard
  • Social Reach
  • Data Exports
  • High Profile Queries

FAQs:

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
13
Followers:
48

Publisher:

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Warsaw
Employees:
51-200
Likes:
Followers:
2.02k

Other:

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English

Other:

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
German, Spanish, English
Regional Restrictions:
No restrictions.

Other:

Who uses SentiOne
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English, Bulgarian, Czech, Danish, German, Greek, Estonian, Finnish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Ukrainian
Regional Restrictions:
No restrictions.
Back to top