Compare contactSPACE vs CloudSploit vs X5

X5

Telephony
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Crozscore:

67%
what is this?
22%
interest falling

Crozscore:

68%
what is this?
34%
interest falling

Crozscore:

78%
what is this?
38%
interest falling
contactSPACE screenshot CloudSploit screenshot X5 screenshot view 3 more

Software Description:

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Software Description:

CloudSploit provides SaaS solutions that utilize secure, Amazon Web Services cross-account IAM roles to connect to the APIs of customer accounts, scanning for potential security risks and misconfigurations. These risks cover a breadth of AWS services, including IAM, ELB, EC2, RDS, S3, CloudTrail, and ConfigService. Each scan report contains detailed information about the risk type, affected resources, and remediation steps.


The move from traditional infrastructure to cloud providers like Amazon Web Services introduces a host of new security challenges for organizations of all sizes. Cloud providers handle the physical and network security, while the customer is responsible for designing, launching, and maintaining secure environments within that cloud platform. Amazon Web Services alone has thousands of configuration options and security settings across its suite of products. CloudSploit provides hosted software that continually audits these settings across all of a customer's accounts, producing reports that outline potential security risks and misconfigurations. CloudSploit's product helps DevOps, management, security, and legal teams maintain a secure and compliant cloud infrastructure environment.

Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Features:

Features:

  • API
  • Dashboard
  • Notifications
  • External Integrations

Features:

  • Custom Data Forms
  • Softphone
  • Call Tracking
  • Call Disposition
  • Call Recording
  • Data Export
  • Multi-User
  • Notifications
  • API

Summary:

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

Summary:

  • Automated AWS security and configuration monitoring

Summary:

  • Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  • X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

  • Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

  • Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

  • VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

  • Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

  • Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

  • A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

  • Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Free

Free
Included in plan:
  • unlimited on-demand scans
  • unlimited users
  • unlimited stored accounts

Basic

$7.17
1 user(s) / month
Included in plan:
  • unlimited on-demand scans
  • unlimited users
  • unlimited stored accounts
  • Auto scans every 36 hours
  • Scan and risk email alerts
  • 3 months of saved results
  • Downloadable scan reports
  • Searchable results

Plus

$36.00
1 user(s) / month
Included in plan:
  • unlimited users
  • unlimited stored accounts
  • Auto scans every 6 hours
  • Scan and risk email alerts
  • 6 months of saved results
  • Downloadable scan reports
  • Searchable results
  • Enable custom plugins
  • Unlimited sub-teams
  • unlimited on-demand scans

Premium

$99.00
1 user(s) / month
Included in plan:
  • Powerful API Access
  • 14 months of saved results
  • Enable custom plugins
  • Unlimited sub-teams
  • Auto scans every 1 hour
  • Scan and risk email alerts
  • Searchable results
  • unlimited on-demand scans
  • unlimited stored accounts
  • Downloadable scan reports
  • Assigned technical resource

FAQs:

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

FAQs:

    Who are the main user groups of this service?
  • Anyone responsible for the security of an Amazon Web Services (AWS) account.

  • What are some applications this service is commonly used in tandem with?
  • Amazon Web Services (AWS)

  • What platforms does this service support?
  • Amazon Web Services (AWS)

  • Does this service integrate with any other apps?
  • Yes

  • What is this service generally used for?
  • Automated Amazon Web Services (AWS) security and configuration monitoring.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer an API?
  • Yes

FAQs:

    What platforms does this service support?
  • Mobile app, Chrome and Firefox.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

  • Does this service offer guides, tutorials and or customer support?
  • 96-100% Satisfaction for customer support rated by Zendesk.

  • Does this service integrate with any other apps?
  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

    Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

  • What is this service generally used for?
  • X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Contact Centers and Small to Midsize Businesses.

Publisher:

Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English

Other:

Who uses CloudSploit
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses X5
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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