Compare contactSPACE vs Buzzstream vs SHOPIQ

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About contactSPACE

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

About Buzzstream

BuzzStream discovers contact information, social profiles, and site metrics for you. It’s easy to prioritize the most important, influential contacts. It automatically saves your emails and tweets and lets you set reminders to follow-up. You’ll never lose track of a conversation or project again. Buzzstream gives your entire team one centralized database to work from. You can collaborate with teammates, share notes, and keep projects organized.

About SHOPIQ

1. Real-Time Analytics

  • Get all your reports, charts and predictions in sub-second latency
  • Keep a track of every activity on your online store in real-time and make quick business decisions

2. LTV Prediction

  • Pre-built ML Model to predict LTV of your customers
  • Includes session level data like demographics of the user, campaign and referrer information for improved accuracy

3. Campaign Engagement Scoring

  • Go beyond “last touch” attribution source. Evaluate impact of each campaign used by user in multiple visits before he/she made the purchase
  • Campaigns are evaluated not just by conversion but based on engagement activities like session count, return visitors, products viewed etc.
  • Get customer wise campaign performance report for deeper customer and campaign insights.

4. Inventory Prediction

  • Pre-built ML model to predict the stock for each product for upcoming weeks or months
  • Model keeps training itself with real-time changes in stocks and seasonality

5. Predictive Lead Scoring

  • Predict the propensity of user to buy a certain product in real-time
  • Convert anonymous user to paid customers with pop-ups which get triggered based on their predicted propensity
  • Improve ROI with targeted discounts instead of blank site-wide promotions

6. Data Science Capabilities

  • UI driven Machine Learning workflows
  • Choose from in-built algorithms, train, test and deploy production ready models
  • No need to worry about infrastructure, free your self from dataOps/MLOps activities.

7. Comprehensive Reports and Fully Customisable Dashboards

  • Gain actionable insights from 30+ dashboards, 270+ ready-made charts

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • A/B Testing
  • API
  • Audience Targeting
  • Brand Management
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Click-to-Dial

Features

  • A/B Testing
  • Analytics
  • API
  • Conversion Tracking
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Keyword Tracking
  • Link Tracking
  • Multi-Site
  • Multi-User
  • Notifications
  • Referral Tracking
  • SEO

Summary

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

Summary

  • Digital PR: Get the placements you and your clients deserve with BuzzStream’s press list building and pitching features.

  • Link Builders:
    Spend less time on spreadsheets and more time building links. BuzzStream researches prospects, monitors links, and helps you do great outreach.

  • Content Promotion:
    Get more attention for your content through earned media. BuzzStream helps you build lists and pitch influencers – so you can get real distribution for your content.

Summary

  • Fully converged analytics platform

  • Easy to deploy real-time big data analytics solutions

  • 30+ Dashboards, 270+ Ready Made Charts

  • Real-time streaming analytics and AI to boost ecommerce business

  • Machine data, application data, log data and others

  • Data Science platform - choose from in-built ML algorithms, deploy and test your own ML models

  • Real-time and Predictive Analytics Platform for Data Analytics

  • Calculate Customer Life Time Value (LTV) and Inventory Forecasting

  • Conversion Rate Optimization through Lead Scoring

  • Campaign Engagement Scoring - Go beyond “last touch” attribution source. Evaluate impact of each campaign used by user in multiple visits before he/she made the purchase - Camap

Pricing

  • Starting from: $29.00/month
  • Credit card required: N/A
  • 2 users, 500 contacts, 30 link prospecting searches: $29/mo.
    4 users, 25,000 contacts, 200 link prospecting searches: $99/mo
    12 users, 100,000 contacts, 600 link prospecting searches $249/mo.

Pricing

Basic

$49.00
unlimited user(s) / month
Included in plan:
  • 14 day free trial
  • Built-in KPIs
  • Real-time Ecommerce analytics
  • 200 MB events per day
  • LTV Prediction
  • 180 Days Data Retention
  • REAN Indexes for better business actions
  • Predictive scoring for customers and visitors
  • Number of products < 600
  • Number of events/Day 200k
  • User behaviour analysis
  • Reports and notifications
  • Marketing Campaigns Analysis
  • Reports Download
  • Setup assistance

Pro

$399.00
unlimited user(s) / month
Included in plan:
  • Full advanced ML/AI Infrastructure
  • Train models, upload models, auto train models
  • Predict on streams, analyze, take actions
  • Access to Resource server - manage models, big files
  • Unlimited Events
  • Custom Support
  • Custom data retention period
  • Customized reports
  • Reports and notifications
  • 1000K Events/Day
  • 20 ML Model
  • 3rd party integration support
  • Access to Resource server - manage models, big files
  • All the features of the basic plan

Ecommerce- Pro

$999.00
unlimited user(s) / month
Included in plan:
  • *Complementary POC
  • Full advanced ML/AI Infrastructure
  • Train models, upload models, auto train models
  • Predict on streams, anlyze, take actions
  • Access to Resource server - manage models, big files
  • Custom Support
  • Custom data retention period
  • Customized reports
  • Reports and notifications
  • 1000K Events/Day
  • 20 ML Model

Ecommerce - Custom


unlimited user(s) / month
Included in plan:
  • Unlimited Data
  • Unlimited Events
  • Advanced Analytics
  • Unlimited Data History
  • Unlimited ML Model
  • Platform Access
  • Customizations
  • Predictive Analysis
  • Custom Support
  • Unlimited Data adapters

FAQs

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer an API?
  • Yes. The services has APIs for ingestion, ML training and prediction, and data download.

  • Does this service offer multi-user capability (e.g. teams)?
  • No. Currently only single user is capable accessing the service at a time.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, you will be given access to video tutorials, user manual, feature lists, and brochure related to the product.

  • What platforms does this service support?
  • Linux (Ubuntu and Cent OS) for on-premise deployment. Not required for SAAS deployment.

  • What is this service generally used for?
    • Real-Time Analytics
    • LTV Prediction
    • Campaign Engagement Scoring
    • Inventory Prediction
    • Predictive Lead Scoring
    • Train, test and deploy production ready models
    • Get insights from comprehensive reports and fully customisable dashboards
  • Does this service integrate with any other apps?
  • Currently, the service integrates with Shopify app.

  • Who are the main user groups of this service?
  • E-commerce vendors, data centers, and SMEs can use this service.

Vendor Information

Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
501

Other

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English

Other

Who uses Buzzstream
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses SHOPIQ
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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