Compare contactSPACE vs bpm'online service vs Teamgate CRM

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Crozscore:

67%
what is this?
20%
no significant changes

Crozscore:

84%
what is this?
100%
42%
no significant changes

Crozscore:

80%
what is this?
100%
32%
interest falling
contactSPACE screenshot bpm'online service screenshot view 1 more Teamgate CRM screenshot view 5 more

Software Description:

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Software Description:

Teamgate is an inbound sales CRM for startups and SMBs to connect, research, present and close more sales.

Our software has a complete CRM functionality with extensive lead scoring features. It’s a full-stack solution designed to accommodate a full sales process, starting with lead generation and data collection, all the way to sales data analysis and forecasting.

Teamgate is specifically designed for companies conducting active sales and constantly looking for new prospects. Using our CRM you can add new leads automatically, score them according to your requirements and speed up your sales cycle.

We provide the salespeople with a variety of tools to find and close more deals. Teamgate focuses on the needs of top-level management, generating detailed real-time and historical reports and analysis as well as predicting your future sales.

Teamgate integrates with major Marketing and Customer service software providers like Slack, Zendesk, Mailchimp, etc. so you can easily manage everything from one place.

Features:

Features:

  • Project Management
  • Inventory Tracking
  • Supplier Management
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Lead Management
  • Lead Scoring
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration
  • Contact Sharing

Features:

  • Referral Tracking
  • Multi-Currency
  • Sales Motivator
  • Click-to-Dial
  • Call Tracking
  • Dashboard
  • Scheduling
  • Calendar Management
  • Customer Management
  • Lead Management
  • Task Scheduling/Tracking
  • Lead Scoring
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Marketing Automation
  • Notifications
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Forecasting
  • 2-Factor Authentication
  • Contact Management
  • External Integrations

Summary:

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Starter

$9.00
1 user(s) / month
Included in plan:
  • Interaction tracking
  • Email sync
  • Reminders and follow-ups

Professional

$22.00
1 user(s) / month
Included in plan:
  • Lead Management
  • Activity Reporting
  • Multilevel permission

Enterprise

$65.00
1 user(s) / month
Included in plan:
  • Live chat & email support
  • 200GB storage per user
  • Data backups 2x per day
  • Iphone and Android apps
  • Free Onboarding

FAQs:

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

FAQs:

    What is this service generally used for?
  • Leverage built-in processes

    Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using bpm’online service.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

FAQs:

    Does this service offer an API?
  • Teamgate offers open API.

  • Does this service offer multi-user capability (e.g. teams)?
  • You can add as many users as you want.

  • What are some applications this service is commonly used in tandem with?
  • It a stand-alone solution, which offers wide functionality to cover a complete sales process.

  • Who are the main user groups of this service?
  • Teamgate CRM is a perfect solution for SMBs as well as rapidly growing startups. Companies from other industries can greatly benefit from Teamgate as well if they are conducting active sales and constantly looking for new prospects.

    Teamgate CRM is useful for professionals at any level or position. Salespeople and business development professionals will have leads and sales management tools at their disposal.

    Sales Managers can oversee performance levels with real-time data on dashboard and VP of Sales or General Managers have reports at their disposal as well as powerful analytics and forecasting tools for the future.

  • What is this service generally used for?
  • Teamgate has a complete CRM functionality with extensive lead scoring features. It’s a full-stack solution designed to accommodate a full sales process, starting with lead generation and data collection, all the way to sales data analysis and forecasting.

    Teamgate is specifically designed for companies conducting active sales and constantly looking for new prospects. Using our CRM you can add new leads automatically, score them according to your requirements and speed up your sales cycle.

    We provide the salespeople with a variety of tools to find and close more deals. Teamgate focuses on the needs of top-level management, generating detailed real-time and historical reports and analysis as well as predicting your future sales.

    Teamgate integrates with major Marketing and Customer service software providers like Slack, Zendesk, Mailchimp etc. so you can easily manage everything from one place.

  • Does this service integrate with any other apps?
  • Teamgate integrates with:

    Google Drive, Google Calendar, Nexmo, Zapier, Outlook, Google Maps, Twillio, LinkedIn-Teamgate Shuttle, Google Contacts, Mailchimp, Vox Implant, Gmail, Wordpress, Zendesk, Slack.

  • Does this service offer guides, tutorials and or customer support?
  • Teamgate offers a user guide, knowledge base, FAQ page, live demo, webinars, chat support, phone support.

  • What platforms does this service support?
  • Teamgate is a web-based solution. It offers mobile apps for iOS and Android.

Publisher:

Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
Followers:
44

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.9k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English

Other:

Who uses bpm'online service
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Turkish, Arabic, Russian, Spanish, Portuguese, Italian, Polish, French, German, Hebrew
Regional Restrictions:
No restrictions.

Other:

Who uses Teamgate CRM
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Lithuanian, Russian, English
Regional Restrictions:
No restrictions.
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