Compare Contactous vs SAP CRM vs DealerSocket

SAP CRM

CRM
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55%
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18%
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Crozscore:

94%
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90%
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Crozscore:

83%
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45%
interest falling
Contactous screenshot view 4 more SAP CRM screenshot view 4 more DealerSocket screenshot view 5 more

Software Description:

Contactous enables organizations to run CRM without data entry!

90% of data of an organization does not reach the CRM on time. The data of business cards, tradeshow attendees and corporate events is rarely captured in time.

Contactous adds this contact data to CRM with accuracy. With a feature-rich platform to capture images of physical documents, it is complemented with a service to manually enter accurate data from these documents into a system for analysis and transferred to systems like Salesforce, Microsoft Dynamics 365 and Zoho.

Software Description:

Customer relations in one integrated suite. All customer interactions, from calls, emails, social media, and live chat can be tracked, managed, and evaluated. Tasks and dates can be prioritized, follow-ups can be scheduled, and team selling supported, using the CRM.

SAP CRM is a customer relationship and engagement platform built to enhance users' engagement capabilities and enable them to provide smooth and personalized customer experiences at every opportunity and across multiple channels.

The software improves the sales and marketing, boosts customer engagement, drives sales, and streamlines order-to-cash processes, among others.

Software Description:

DealerSocket offers a CRM solution for Franchise, Independent, and car dealers to handle fresh ups, phone ups and Internet leads all from one central platform. Many businesses spend a lot of time and money to get test drive appointments, and DealerSocket is taking aim at just this problem.

The platform comes with stylish and intuitive design, along with the dashboard that shows the review of the dealers performance. It streamlines car sales and marketing activities with proactive tools to manage leads, inventory, and customer experience.

The marketing automation module of this solution is mainly intended to create profitable opportunities designed to contact the right customer with the right message at the right time. The marketing features include: Multi-step Campaign Management, Email Marketing, Data Mining, MarketPlace, Reporting, and Call Management.

Features:

  • Social-Media Integration
  • Multi-User
  • Task Scheduling/Tracking
  • External Integrations
  • Data Import
  • Email Integration
  • Data Export
  • Notifications
  • Supplier Management
  • Customer Management
  • API
  • Contact Sharing
  • Contact Management

Features:

  • Audience Targeting
  • Data Visualization
  • Email Integration
  • API
  • Dashboard
  • Forecasting
  • Calendar Management
  • Task Scheduling/Tracking
  • External Integrations
  • Lead Scoring
  • Brand Management
  • Customer Management
  • Contact Management
  • Marketing Automation
  • Lead Management

Features:

  • Call Tracking
  • Scheduling
  • Lead Management
  • Notifications
  • API
  • Data Export
  • Data Import
  • Data Visualization
  • Marketing Automation
  • Inventory Tracking
  • External Integrations
  • Lead Scoring
  • Dashboard
  • Customer Management

Summary:

  • Unlimited users within the organization with access to mobile and web application.

  • Powerful, full featured Contact Manager application with customization of data fields to as per organization's needs.

  • Create unlimited dynamic data sets and cluster records into static lists.

  • Create personal or shareable reports within organization.

  • Segment and link records by companies and persons.

  • Share notes and create tags for every contact.

  • Categorize users based on access privileges.

  • Flexibly import and export data based on access rights.

  • Identify and Merge duplicates within the system.

  • Secure communication using SSL to an encrypted database.

Summary:

  • On-Premise Deployment

  • Marketing Resource Management

  • Marketing Analytics

  • Campaign Management

Summary:

  • Customer Database

  • Form Printing

  • Lease Management

  • Multi-step Campaign Management

  • Email Marketing

  • Email Marketing

  • MarketPlace

  • Fresh-ups

  • Phone-ups

  • Internet leads

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. It is for teams connected across offices in different regions.

  • What are some applications this service is commonly used in tandem with?
  • Email marketing, Campaign Management, Marketing Automation and Customer Support.

  • What platforms does this service support?
  • It is a Web-based Application that is supported on mobile for both Android and iOS.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Sales, Marketing and all customer-facing people in the organization.

  • Does this service integrate with any other apps?
  • CRM platforms of Salesforce, Microsoft Dynamics and Zoho.

  • What is this service generally used for?
  • Main use cases include: Capture Contact Data from the field; Accurate transcription; Reporting and Segmentation of data; Sharing contact data across a company; Integration with CRM.

FAQs:

    Does this service offer an API?
  • Yes, SAP offers a set of public APIs.

  • Does this service offer guides, tutorials and or customer support?
  • SAP CRM offers Email Support, Phone Support, Live Chat, Training, Tickets, Videos, Help Documentation, and Tutorials.

  • What are some applications this service is commonly used in tandem with?
  • It is mainly used in tandem with marketing automation software, and purchasing and procurement solution.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • SAP CRM provides marketing solutions for big data analytics, segmentation, multichannel campaigns, loyalty, and resource management.

  • What platforms does this service support?
  • SAP CRM supports web-based applications, Windows, and Mac.

  • Who are the main user groups of this service?
  • The main user groups of SAP CRM are enterprises of all sizes.

  • Does this service integrate with any other apps?
  • Yes, it integrates with:

    Mule ESB, Anypoint Platform, Marketo, eBuyer Assist Procurement, SAP ERP, Sofon Guided Selling, and more.

FAQs:

    Does this service offer an API?
  • Yes, it offers API.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Auto/Mate, AutoStar, Autosoft, CDK Digital Marketing, FEX DMS, DealerTrack, Reynolds & Reynolds, Quorum, MyDealerLot.

  • What is this service generally used for?
  • This service is generally used for CRM, marketing automation, and sales management.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Live Support, Email Support, Phone Support.

  • What platforms does this service support?
  • This is a web-based software, with Android and iOS native apps offered.

  • Who are the main user groups of this service?
  • DealerSocket is used by more than 100,000 users at over 3800 auto dealerships throughout the U.S., Canada, and Australia.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
Walldorf
Employees:
10001+
Likes:
Followers:
5.43k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
13.5k
Followers:

Other:

Who uses Contactous
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses SAP CRM
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Spanish, Chinese, Japanese, Dutch, Russian, Portuguese, Italian, English, French, German, Hindi
Regional Restrictions:
No restrictions.

Other:

Who uses DealerSocket
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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