Compare ConnectWise vs Samanage vs NetSuite

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Crozscore:

87%
what is this?
84%
42%
interest falling

Crozscore:

88%
what is this?
87%
40%
no significant changes

Crozscore:

85%
what is this?
77%
54%
interest falling
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Software Description:

Main users of ConnectWise are technology companies including IT services, cloud services, software developers, professional services, security, and telecom. It helps them manage the process of selling, servicing, and supporting technology.

ConnectWise provides its users with an effective solution for making all information consolidated, automating their business processes for better customer support. The software is web-based and it provides an integrated business-process management (BPM), help desk and customer solution along with reliable analytics and customizable dashboards.

Main features of ConnectWise are Help Desk, Agreements, Account Management, Sales & Marketing, Procurement, Time Tracking & Billing, Project Management, and Reporting. All these features make ConnectWise an End-to-End complete organizational tool that encompasses ticketing, sales, projects, time and costs.

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

NetSuite groups its services into four main suites:
Enterprise resource planning (ERP), supporting back office operations which includes financial, human resources, orders, inventory, shipping and billing.
Customer relationship management (CRM), supporting sales, marketing operations and customer insights.
E-commerce, intended as a platform for online sales and integration with traditional phone and Point of Sale (POS) sales.
OneWorld is additional service, and it offers the above services, plus capabilities for multinational companies such as the ability to manage multiple subsidiaries, currencies, accounting standards and tax requirements.

Features:

  • Payroll
  • Scheduling
  • Data Export
  • Data Import
  • Customer Management
  • Password & Access Management
  • Forecasting
  • External Integrations
  • API
  • Notifications
  • Dashboard
  • Project Management

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Analytics
  • API
  • Dashboard
  • Data Export
  • Data Import
  • Forecasting
  • Inventory Tracking
  • Multi-Currency
  • Payroll
  • Timesheets
  • Billing/Invoicing
  • Supplier Management
  • Expense Tracking
  • Payment Processor
  • Data Visualization
  • Scheduling
  • Accounts Receivable
  • General Account Ledger
  • Project Management
  • Tax Management

Summary:

  • Help Desk Management

  • Service Support Management

  • Project Management

  • Billing

  • Procurement

  • Dashboards and Reporting

  • Email Management

  • Time Sheets

  • Dispatch Portal

  • Service Boards

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

  • Accounting, ERP

  • Analytics, Dashboards

  • Inventory Management, Order Management

  • CRM, CRM Analytics, SFA, Marketing, Customer Service

  • Quoting, Sales Order Management

  • Ecommerce

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Pricing:

  • Credit card required: N/A
  • Hosted software pricing varies by product line and their range is $99.00 to $129.00 per user per month based on annual contract. Additional fees apply to various add-on products and add-on services. Help desk support plans are priced separately and may range from 22.5% to 37.5% of the software subscription.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service integrate with any other apps?
  • Integrations: Acomba, Active Directory Contacts Sync, Anchor, AuthAnvil, AVG Managed Workplace, BizDox, BrightGauge, BVoIP 3CX, CentraStafe, CharTec BDR, CharTec SaaS BDR, Client Heartbeat, Cloud Manager, CloudBerry Managed Backup, CNET ChannelOnline, Connect and Market by Yellowbus, ConnectBooster,, Dynamics GP Integration, eAutomate, eFolder, Excel Micro, Exchange Defender, Executive Briefing Service for, ConnectWise, Field Nation, Fortinet, FreedomIQ, GFI Maz, Google, independenceIT Cloud Workspace, Intermedia, QuoteWeks, qvWise, RapidFiretools Email2Ticket, RapidFiretools Network Detective, Reflexion, RepairTech TechSuite, Replibit, Sage 100 ERP, Vault Logix, Vembu, VirtualTone, VTone MSP BILLING Module, WatchGuard, Web Teks, Website Connector, Wise-Sync Quickbooks Online, Work Market, Xero.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is generally used as a business management solution for technology companies.

  • Who are the main user groups of this service?
  • Main users of ConnectWise are companies that sell, service, and support technology - from managed service providers and cloud service providers to managed print, VOIP, VARs.

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    What platforms does this service support?
  • This is web-based service, mobile version works on: Android, iPhone-iPad, and Windows Phone.

  • Who are the main user groups of this service?
  • NetSuite's services are primarily aimed at medium- to enterprise-sized businesses.

  • What is this service generally used for?
  • It is generally used as a business management software,

  • What are some applications this service is commonly used in tandem with?
  • NetSuite is commonly used in tandem with: Bill.com; BambooHR; and FieldAware.

  • Does this service integrate with any other apps?
  • It integrates with: Dell Boomi, Ascentis, Bronto, Five9, DocuSign, Bill.com, Concur, BambooHR, Kronos Workforce Ready, FieldAware, Box, Expensify, 8x8 Virtual Contact Center, ProofHQ.

  • Does this service offer an API?
  • NetSuite offers APIs to integrate with third-party systems.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: On-line support; Toll-free Technical Centre contact; 24x7 telephone support worldwide.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
12.1k

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
1998
Based in:
San Mateo
Employees:
1001-5000
Likes:
Followers:

Other:

Who uses ConnectWise
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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