Compare Confirmit vs MaritzCX vs Userlike

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Crozscore:

87%
what is this?
100%
46%
interest falling

Crozscore:

80%
what is this?
50%
37%
interest rising

Crozscore:

88%
what is this?
94%
41%
interest rising
Confirmit screenshot view 2 more MaritzCX screenshot view 3 more Userlike screenshot view 3 more

Software Description:

Confirmit provides end-to-end management of Voice of the Customer platform that consolidates all gathered research and feedback data. It is a multi-channel solution that utilizes insights for customer research projects for smarter decisions and faster reactions.

Confirmit is one of the world’s leading providers of survey and reporting software, helping sales professionals get Voice of the Customer feedback. Main features of this solutions are streamlined panel management, ability to build sophisticated content for every program, gathering data from various devices, real-time customized insights, dashboard, analytics, social & text analytics, and more.

It additionally provides segmentation and attitude analysis for free-form text and automatically categorizes viewpoints for any kind of content. Confirmit seamlessly integrates with other business applications, it operates as open-architecture software, and it offers open API and various add-on modules.

Software Description:

Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. MaritzCX is taking aim at just this problem providing the platform that captures millions of survey records.

This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The MaritzCX Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.

Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.

Software Description:

Userlike unlocks the channels to your customers' hearts. Message your customers in real-time via your website, Facebook Messenger, or Telegram.

Your customers could be anywhere. Whether they're browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Benefits of Userlike

  • Convert visitors into customers via Website Chat.
  • Create permanent connections with your customer via the Messenger Channels.
  • Create happy and loyal customers with an efficient service.

Easy to use
Be up and running in 3 minutes. Copy and paste your unique code into your website, go online, and start chatting with your web visitors. No software to install. Simply log in to our browser-based Chat Panel and start chatting with potential customers.

Easy to customize
Build your own customized chat buttons and adapt the chat window to fit the look and feel of your website. You decide how to approach your users. Proactively invite your visitors to chat, receive feedback ratings on your service, collect social media followers through your awesome service, and more.

Easy to scale
Whether you’re a one-man show or a multinational with hundreds of service employees, we've got your back. Userlike is used by some of the world’s fastest-growing companies. Our system is easy to scale when your website traffic and support team increase.

Integrate with your workflow
As an additional channel, live chat should be integrated seamlessly into your existing setup of business tools. We offer a wide range of CRM integrations and offer an Open API for a more advanced setup. Push your user information to Userlike and give your chat operators the information to offer a personalized service, or pull chat transcripts and offline messages to your CRM.

Don’t just take our word for it. Over 10,000 SMEs and leading businesses around the world are creating long-term customer relationships with Userlike. Start chatting today with our forever free plan.

Features:

  • Dashboard
  • Notifications
  • Data Import
  • Data Visualization
  • Data Export
  • External Integrations
  • API
  • Analytics

Features:

  • Analytics
  • Net Promoter Score
  • Customer Management
  • External Integrations
  • Notifications
  • Data Import
  • API
  • Data Export
  • Template Designer
  • Forecasting
  • Data Visualization
  • Dashboard

Features:

  • Chat
  • Customer Management
  • Dashboard
  • API

Summary:

  • Survey Design

  • Panel management

  • Data collection

  • Data integration

  • Social media

  • Text analytics

  • Reporting and analysis

  • Action management

  • Mobile

  • Multi-Channel Collection

Summary:

  • Surveys & Data Collection

  • Text Analysis

  • Dashboards & Reporting

  • CX Strategy & Design

  • Vertical Expertise

  • Mistery Shopping

  • Predictive Analytics

  • Social CX

  • Advance Analytics

  • Customer Email Summaries

Summary:

  • Business tool integrations

  • Mobile optimized

  • Chatbots

  • Analytics

  • Chat window customization

  • Canned responses

  • Operator groups

  • Facebook Messenger & Telegram support

  • Proactive chat invitations

Free

Free
Included in plan:
  • 1 Operator
  • 1 Widget
  • unlimited chats

Team

$29.00
1 user(s) / month
Included in plan:
  • 3 Operators
  • 3 Widgets
  • Chat Butler
  • unlimited hisotry
  • integrations
  • basic customization

Corporate

$99.00
1 user(s) / month
Included in plan:
  • 5 Operators
  • 5 Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

$299.00
1 user(s) / month
Included in plan:
  • 10 Operators
  • 10 Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex


1 user(s) / month
Included in plan:
  • unlimited Operators
  • unlimited Widgets
  • unlimited Organizations
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 support
  • Enterprise Agreements

FAQs:

    What platforms does this service support?
  • This is a web-based software with Android and iOS mobile apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CMR applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support.

  • Does this service integrate with any other apps?
  • Yes, it integrates with various business applications and systems.

  • Does this service offer an API?
  • Confirmit offers API.

  • Who are the main user groups of this service?
  • Main users of Confirmit are SMEs and large enterprises.

  • What is this service generally used for?
  • This service is generally used for customer feedback management.

FAQs:

    Who are the main user groups of this service?
  • Main users of MaritzCX are large and very large enterprise companies.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Phone Support, Email Support, Knowledge Base.

  • What is this service generally used for?
  • This service is generally used for customer experience management.

  • What platforms does this service support?
  • MaritzCX is a web-based platform with Android and iOS native apps offered.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube.

  • Does this service integrate with any other apps?
  • Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include:
    * Pipedrive
    * Cloudflare
    * WordPress
    * Slack

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Publisher:

Founded:
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Based in:
-
Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
South Jordan
Employees:
51-200
Likes:
Followers:
4.81k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
214m
Followers:

Other:

Who uses Confirmit
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Russian
Regional Restrictions:
No restrictions.

Other:

Who uses MaritzCX
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German
Regional Restrictions:
No restrictions.

Other:

Who uses Userlike
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Spanish, German, Italian, Dutch, Portuguese, French
Regional Restrictions:
No restrictions.
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