Compare Comm100 Live Chat vs Chatra vs BotEngine

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Comm100 Live Chat screenshot view 3 more Chatra screenshot view 1 more BotEngine screenshot view 3 more

Software Description:

The Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support,

Comm100 enables great digital experiences that drive revenue without increasing costs. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to exceed customer expectations every day. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count.

There are two independently deployed editions, one for SMBs while the other for large enterprises. Each edition caters to the unique needs of the specific audience.

For SMBs:

  • Comm100 Live Chat has all the essential live chat features, powerful than most SMB solutions.
  • Intuitive UI makes it easy to use for anyone.
  • Flexible pricing makes it cost-effective for small businesses and easy to scale.
  • Mobile-friendly for both operators and visitors.

For Enterprises:

  • Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.
  • Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues.
  • Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships
  • Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more.
  • Being able to provide 100% uptime with the patent-pending MaximumOn technology.
  • Multiple deployment options. Shared, dedicated, on-premises? Your choice.
  • On-demand custom development is available with dedicated deployment and on-premises deployment.
  • Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers.

Software Description:

Modern live chat and messaging solution designed to facilitate personal communication between businesses and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Now it's much easier for you to send you a quick instant message rather than a formal, stuffy email.

You can reply from the agent dashboard in your browser, desktop app, and mobile app.

Software Description:

BotEngine is a bot framework to create intelligent, conversational chatbots for LiveChat, Facebook Messenger and various other messaging platforms such as Slack or Kik.

It provides features like allowing users to define behaviors and program responses and testing your bots in real time before publishing.

Businesses benefit from chatbots built on BotEngine by automating some of their customer management tasks, like carrying out simple conversations and replying to less complex questions. Implementing BotEngine in messaging apps or other services is simple and doesn’t require any coding skills.

Features:

  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Notifications
  • File Transfer
  • File Sharing
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Google Apps Integration
  • Data Export
  • API
  • Chat

Features:

  • Third-Party Plugins/Add-Ons
  • Notifications
  • Dashboard
  • Chat
  • External Integrations
  • Multi-User
  • API
  • Data Export

Features:

  • Third-Party Plugins/Add-Ons
  • History/Version Control
  • Dashboard
  • External Integrations
  • Notifications
  • Data Export
  • Data Import
  • Google Apps Integration
  • Chat
  • API

Summary:

  • Chatbot that automates your live chat

  • Audio & Video Chat

  • Fully customizable chat buttons and windows

  • Insightful performance reports & analysis

  • Rule-based chat routing and allocation

  • Industry-leading security and reliability

  • 100% uptime with the MaximumOn technology

  • Multiple Languages and auto-translation

  • APIs and webhooks

  • Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems

Summary:

    No key features associated with this application.

Summary:

  • Create intelligent chatbots without having knowledge about coding.

  • Design chatbot scenarios and interactions using the drag and drop interface.

  • Utilize bots to carry out simple conversations and reply to less complex questions

  • Implement BotEngine in messaging apps, such as Slack or Kik.

  • Use Machine Learning and Natural Language Processing to develop a human-like experience for customers.

Team

$29.00
1 user(s) / month
Included in plan:
  • Unlimited chats.
  • Real time visitor monitoring.
  • Fully customizable chat buttons and windows.
  • Mobile apps for both iOS and Android.

Business

$49.00
1 user(s) / month
Included in plan:
  • Everything in Team, plus:
  • Group agents into departments for specialized service.
  • Customizable post-chat survey.
  • Comprehensive performance reports.
  • Integration with Salesforce, Zendesk and Google Analytics.

Enterprise


1 user(s) / month
Included in plan:
  • Everything in Team and Business, plus:
  • Supports high traffic websites with millions of chats per month.
  • Advanced chat routing and queue management tools.
  • Integration with website, shopping cart, account system and Cisco/Avaya call center systems.
  • Facebook and Twitter Integration.
  • PCI compliance, credit card masking, password policy and other security settings.
  • Real-time supervisor dashboard, chat volume prediction and advanced agent reporting.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • BotEngine comes with fully documented APIs, webhooks and an open development platform.

  • Does this service offer an API?
  • There's an open API to integrate with.

  • What platforms does this service support?
  • The BotEngine's web app is available on all web browsers, including Chrome, Firefox, Internet Explorer, Safari, and Opera.

  • What are some applications this service is commonly used in tandem with?
  • BotEngine integrates with Facebook Messenger, allowing businesses of any size to utilize AI-based conversational bots to keep customers engaged and answer support queries on their Facebook pages.

  • What is this service generally used for?
  • Businesses benefit from chatbots built on BotEngine by automating some of their customer management tasks, like carrying out simple conversations and replying to less complex questions.

  • Does this service integrate with any other apps?
  • BotEngine integrates with LiveChat, Facebook Messenger and various messaging platforms such as Slack or Kik.

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Other:

Who uses Comm100 Live Chat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Chatra
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Russian, Dutch, Spanish, French, German, Portuguese, English
Regional Restrictions:
No restrictions.

Other:

Who uses BotEngine
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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