Compare CloudTalk vs Tenfold vs Live Chat Alternative

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About CloudTalk

CloudTalk is intelligent phone systems for sales and customer service teams working in startups, scale-ups, SMEs or eCommerce. 1000+ happy customers as DHL, Electronic Star or Kärcher use this software to boost the team results and overall customer experience.

To ensure customer success, CloudTalk provides more than 50+ advanced calling features and seamless integration with the favorite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.).

CloudTalk provides a user-friendly solution for:

  • Customer Center (features as Real-time customer card, IVR menu, International numbers, Call Recording, Callback ...).
  • Sales Team (features as Predictive dialer, Campaigns, Blacklist, Call monitoring, etc.)
  • E-commerce (features as Real-time customer card, Call Recording, Call queuing and many more)
  • Internal Communication (features as Call queuing, Business hours, Interactive Voice Response, Automated Call Distribution, etc.)

Get started with a 14-day free trial and see CloudTalk in action. No credit card is required.

About Tenfold

Improve customer experience, increase agent productivity and capture 100% of conversations into industry leading CRMs. Tenfold seamlessly integrates phone and CRM to deliver a complete, real-time view of all customer data for sales, service and support workloads.

  • Empower better customer experience by presenting all relevant data in one UI
  • Gain deeper customer insight by capturing more in-call interaction data
  • Drive agent productivity by significantly reducing customer engagement workflows

By connecting your phone system to your CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, and local presence, Tenfold powers better customer conversations. Integrating with 100+ phone systems, including Cisco, Avaya and Genesys, customers get faster time to value because no rip and replace of legacy IT is required.

About Live Chat Alternative

Are you looking for an app that will help you to increase sales through your website? Are customer satisfaction and conversion optimization a priority for you? Do you want to use an app for free so you can see its benefits?

The Free Call app is a unique live chat alternative that offers your shoppers to call and message you with just a click and free of charge! It will boost your service, sales, and conversion rate, and keep your customers happy.

Boost Sales:
Turn website visits into sales by building trust and making it easy for customers to buy. When you show your site visitors that you are open for their calls and ready to answer their inquiries that significantly increases their trust in you. Building trust over the phone is proven to be faster and easier - it leads to 20% more sales.

Improve Your Marketing Efficiency:
Companies spend thousands of dollars just to attract visitors to their sites. The truth is that more than 70% of online customers leave the website without even saying “Hello”. This happens even if the shoppers like the products or services because they still have doubts and hesitations about choosing them. Make your customers feel confident that what you are selling matches up to their expectations with the Free Call app:

  • Get the attention of your visitors
  • Build trust in your shoppers
  • Increase consumer confidence
  • Maximize Conversion rates

Receive Free Calls and Messages:
Just add the Free Call app to your site and visitors can phone and message you in a click!

  • Receive visitor calls straight to your mobile or landline phone.
  • Customers can call you for free from anywhere in the world.
  • Let your site visitors get in touch with you by phone or message.
  • Use call recording so you never miss a thing!

The Free Call app is designed to help merchants to increase sales, improve customer interactions and provide an overall better in-store experience for the shoppers.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Summary

    No key features associated with this application.

Summary

  • Integration with leading phone systems such as Avaya, Nice InContact, Cisco, Genesys, RingCentral, and more

  • Integration with leading CRMs such as Salesforce, Dynamics, ServiceNow, Zendesk, Tier1, Oracle NetSuite, SugarCRM, and Bullhorn

  • Click-to-dial

  • Automatic call logging

  • Call dispositions

  • Natural language processor

  • Customizable view

  • Agent workflow automation

  • Integration with AI tooling such as Salesforce Einstein and Microsoft Conversational Intelligence

Summary

    No key features associated with this application.

Pricing

Starter

$20.00
1 user(s) / month
Included in plan:
  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (140+ countries)
  • Call Flow Designer

Essential

$25.00
1 user(s) / month
Included in plan:
  • All Starter features, plus...
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing
  • SMS/ Text Messages
  • Workflow Automation

Expert

$40.00
1 user(s) / month
Included in plan:
  • All Essetial features, plus...
  • Salesforce integration
  • Power dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score
  • Call Monitoring

Custom


Quote-based plan
Included in plan:
  • All Expert features, plus...
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

Pricing

Free to try

Free
Included in plan:
  • Free Calls

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    What platforms does this service support?
  • Windows

  • Who are the main user groups of this service?
  • SME

  • What is this service generally used for?
  • To get better relationship with customers

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:
2.47k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses CloudTalk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Tenfold
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, Spanish, Portuguese, German, French, Chinese, Dutch, Italian, Polish
Regional Restrictions:
No restrictions.

Other

Who uses Live Chat Alternative
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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