Compare CloudTalk vs Intelligent Contacts vs KrispCall

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About CloudTalk

CloudTalk is intelligent phone systems for sales and customer service teams working in startups, scale-ups, SMEs or eCommerce. 1000+ happy customers as DHL, Electronic Star or Kärcher use this software to boost the team results and overall customer experience.

To ensure customer success, CloudTalk provides more than 50+ advanced calling features and seamless integration with the favorite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.).

CloudTalk provides a user-friendly solution for:

  • Customer Center (features as Real-time customer card, IVR menu, International numbers, Call Recording, Callback ...).
  • Sales Team (features as Predictive dialer, Campaigns, Blacklist, Call monitoring, etc.)
  • E-commerce (features as Real-time customer card, Call Recording, Call queuing and many more)
  • Internal Communication (features as Call queuing, Business hours, Interactive Voice Response, Automated Call Distribution, etc.)

Get started with a 14-day free trial and see CloudTalk in action. No credit card is required.

About Intelligent Contacts

The Intelligent Contacts Hosted Contact Center suite includes a TCPA compliant predictive dialing platform, ACD groups with skills-based routing, an Intelligent IVR system with text-to-speech, full call recording and speech analytics, computer telephony integration (CTI), unified messaging, payment processing, call time optimization, automated payment negotiation, and real-time data services. With simple configuration via any web browser, Intelligent Contacts obliterates the complexity of call center setup and management.

About KrispCall

Krispcall is a modern virtual cloud phone system that provides the most reliable and affordable cloud telephony service for businesses of all sizes and types. Its integrated call contact center software with support for CRM integration, allows you to unleash a plethora of features useful for your business communication. With features like Shared Numbers, Number Porting, Interactive Voice Response (IVR), Intelligent Call Routing, Customized Greetings, Call Recording, and the most sought-after Unified Callbox, KrispCall is proving to be one of the best business phone systems. With KrispCall, you can manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). You can get global numbers instantly from more than 100 countries which allow you to expand your business internationally. A service that fits right into your pocket. Our mobile app lets you access all the features easily and helps you connect with your customers effortlessly through your mobile phone.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Summary

    No key features associated with this application.

Summary

  • Real-Time Performance Dashboard (Customized and Configurable)

  • Historical Reporting and Trend Analysis by Agent, Team, or Campaign

  • Non-Techie Management & Configuration Interface (Sliders, Checkboxes, Drag-and-Drop)

  • Advanced Predictive Dialing Technology (Deploying 4 Different Predictive Algorithms) To Throttle Dialing Pace Automatically

  • ACD Groups With Skills-Based Routing and Priority-Based Routing

  • On-The-Fly Campaign Adjustments Without Stopping the Campaign or Logging Out Agents

  • Intelligent IVR (Payment IVR, Outbound Messaging, Text-to-Speech, Surveys)

  • Call Recording with Speech Analytics

  • TCPA-Compliant Auto-Dialer and PBX Telephony Platforms

  • Multiple Campaign Dialing Modes (Predictive, Power, Preview, Manual)

Summary

    No key features associated with this application.

Pricing

Starter

$20.00
1 user(s) / month
Included in plan:
  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (140+ countries)
  • Call Flow Designer

Essential

$25.00
1 user(s) / month
Included in plan:
  • All Starter features, plus...
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing
  • SMS/ Text Messages
  • Workflow Automation

Expert

$40.00
1 user(s) / month
Included in plan:
  • All Essetial features, plus...
  • Salesforce integration
  • Power dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score
  • Call Monitoring

Custom


Quote-based plan
Included in plan:
  • All Expert features, plus...
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

Pricing

Standard

$40.00
1 user(s) / month
Included in plan:
  • Unlimited Call recording and Storage
  • Unlimited Users
  • New Lead Alerts
  • Web App/Web Dialer
  • Tag in Dialer
  • Call To Cellphones/Landlines
  • Call Blocking
  • Call Monitoring
  • Call Forwarding
  • Call Transfer
  • Phone Trees (IVR)
  • API and Webhook access & Many more

Basic

$15.00
1 user(s) / month
Included in plan:
  • 5 Users limit
  • Call Blocking
  • Call Monitoring
  • Call Forwarding
  • Number Porting
  • Number Sharing
  • Web App/Web Dialer
  • New Lead Alerts
  • and Manymore

Enterprise


1 user(s) / month
Included in plan:
  • Users Limit (unlimited)
  • New Lead Alerts
  • Web App/Web Dialer
  • Tag in Dialer
  • Tag in Callbox
  • DND For Phone Numbers
  • New Lead Alerts
  • Call Recordings And Storage (unlimited)
  • Number sharing
  • Call Blocking / Call Monitoring
  • Call Forwarding
  • Call Transfer
  • Phone Trees (IVR)
  • Third party app integration
  • API and Webhook access
  • Developer Support
  • Dedicated Account Manager and Many more

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, we have an online learning library and an in-depth, keyword-searchable knowledge base that provides screenshots and step-by-step instructions for setting up and configuring our system. We have an onboarding and implementation team that can provide three different service levels (done for you, done with you, or completely hands off).
    We also provide ongoing customer support (Level I, Level II, and Level III).

  • Does this service integrate with any other apps?
  • Yes, we have active integrations with several major CRMs and Accounts Receivable Collection systems. Our platform can ingest any data with a structured format (such as a .CSV file).

  • What is this service generally used for?
  • Contact Centers and Centralized Billing Offices
    Business Process Outsourcing
    Corporate PBX Phone System
    Outbound Automatic Dialing Campaigns
    IVR Call Routing and Pay-By-Phone

  • Who are the main user groups of this service?
  • Accounts Receivable Management
    Revenue Cycle Management Services
    Healthcare Billing or Extended Business Office
    Call Center and Business Process Outsourcing
    Debt Collection
    Sales & Marketing
    Government & Utilities

  • Does this service offer an API?
  • Yes, Restful API.

  • What are some applications this service is commonly used in tandem with?
  • CRMs (Customer Relationship Management) Systems
    Speech Analytics and Propensity to Pay AI Modeling Software
    Payment Processing

  • What platforms does this service support?
  • Accounts Receivable Software
    Revenue Cycle Management Software
    Electronic Health Records Software
    Practice Management Software
    Customer Relationship Management Software
    Collection Software

  • Does this service offer multi-user capability (e.g. teams)?
  • Our hosted contact center platform allows for unlimited users and is available to anyone with access to a web browser.

FAQs

    What is this service generally used for?
  • Call center software, contact center software, cloud telephony, sales automation, CRM phone system

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Pipedrive, Slack, Salesforce

  • Who are the main user groups of this service?
  • Business of all types, enterprise, remote organizations

  • What are some applications this service is commonly used in tandem with?
  • CRM software, E-commerce, Microsoft Teams

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes, KrispCall offere everything a customer needs that includes product guides, tutorials, explanatory videos and customer support.

  • What platforms does this service support?
  • Android, iOS, Windows, Mac, Linux

Vendor Information

Founded:
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Employees:
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Followers:

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:
199

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses CloudTalk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Intelligent Contacts
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses KrispCall
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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