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About CloudTalk

CloudTalk is intelligent phone systems for sales and customer service teams working in startups, scale-ups, SMEs or eCommerce. 1000+ happy customers as DHL, Electronic Star or Kärcher use this software to boost the team results and overall customer experience.

To ensure customer success, CloudTalk provides more than 50+ advanced calling features and seamless integration with the favorite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.).

CloudTalk provides a user-friendly solution for:

  • Customer Center (features as Real-time customer card, IVR menu, International numbers, Call Recording, Callback ...).
  • Sales Team (features as Predictive dialer, Campaigns, Blacklist, Call monitoring, etc.)
  • E-commerce (features as Real-time customer card, Call Recording, Call queuing and many more)
  • Internal Communication (features as Call queuing, Business hours, Interactive Voice Response, Automated Call Distribution, etc.)

Get started with a 14-day free trial and see CloudTalk in action. No credit card is required.

About X5

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

About Kaleyra

Kaleyra, Inc. (NYSE American: KLR) (KLR WS), is a global group providing mobile communication services for financial institutions and enterprises worldwide.

Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services, video calling, and chatbots.

Kaleyra’s technology today makes it possible to safely and securely manage billions of messages monthly with a reach to hundreds of MNOs and over 190 countries.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Summary

    No key features associated with this application.

Summary

  • Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  • X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

  • Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

  • Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

  • VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

  • Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

  • Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

  • A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

  • Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary

    No key features associated with this application.

Pricing

Starter

$20.00
1 user(s) / month
Included in plan:
  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (140+ countries)
  • Call Flow Designer

Essential

$25.00
1 user(s) / month
Included in plan:
  • All Starter features, plus...
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing
  • SMS/ Text Messages
  • Workflow Automation

Expert

$40.00
1 user(s) / month
Included in plan:
  • All Essetial features, plus...
  • Salesforce integration
  • Power dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score
  • Call Monitoring

Custom


Quote-based plan
Included in plan:
  • All Expert features, plus...
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

FAQs

    No FAQs associated with this application.

FAQs

    What platforms does this service support?
  • Mobile app, Chrome and Firefox.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

  • Does this service offer guides, tutorials and or customer support?
  • 96-100% Satisfaction for customer support rated by Zendesk.

  • Does this service integrate with any other apps?
  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

    Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

  • What is this service generally used for?
  • X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Contact Centers and Small to Midsize Businesses.

FAQs

    What platforms does this service support?
    1. Messaging
      Kaleyra allows businesses to take their messaging capabilities a notch higher and ensure instant deliverability to millions of customers with functions like:
      Two-Way Messaging
      Promotional Messages
      Transactional Messages
      Google Verified SMS

    2. Voice
      Kalayera offers a comprehensive voice platform that lets agents make, receive and track high-quality voice calls while enhancing customer experience through:
      Call Masking
      Click-to-Call
      Outbound Dialing
      IVR Studio
      Cloud Contact Centre

    3. Email
      With Kaleyra, you can engage with your customers through programmable email notifications for:
      Verification
      Authentication (2FA or MFA)
      Support
      Updates
      Transaction Alerts

    4. WhatsApp
      Kaleyra is also a solution provider for WhatsApp Business API. Kaleyra’s APIs hide the complexity of hosting and scaling WhatsApp software so that businesses can focus on enhancing customer experiences through:
      Rich Messages
      Conversational and Personalized Interactions
      Quicker Response Time
      Ensure Data and Message Security

    5. Video Calling
      Kaleyra Video's collaborative tools improve the overall customer experience of brands, by
      offering live video chat to communicate with their customers in real-time or through recorded sessions.

    6. Chatbot
      Kaleyra’s virtual banking assistant helps customers at any time, from any place and any device. It gives general information about account balance, transactions, promotions, investment options, etc.

  • What are some applications this service is commonly used in tandem with?
  • Kaleyra users have previously integrated their accounts with applications provided by Microsoft, Google, WordPress, Zendesk, Freshdesk, and Zoho, to name a few.

  • Who are the main user groups of this service?
  • Enterprises and financial institutions around the world use Kaleyra's offerings. Its clientele comprises organizations from sectors such as Healthcare, Retail, E-commerce, Banking, Fintech, and Travel among several others.

  • What is this service generally used for?
  • Kaleyra’s robust and agile cloud communication platform is equipped to handle massive volumes of text messages, instant messages and voice calls all at once while adhering to compliances, safety, and database security.

  • Does this service integrate with any other apps?
  • Kaleyra users can integrate their accounts with widely-used applications like Oracle, Salesforce, WebEngage, and OpenCart among several others.

  • Does this service offer multi-user capability (e.g. teams)?
  • Kaleyra CPaaS platform allows teams and stakeholders to access the dashboard, review the data, and utilize the services from anywhere, at any time.

  • Does this service offer an API?
  • Kaleyra empowers enterprises to build and create delightful customer experiences with powerful omnichannel APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Kaleyra's Resources section provides all concepts, best practices, and answers for FAQs.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.01k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
827

Other

Who uses CloudTalk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses X5
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Kaleyra
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Italian, Spanish
Regional Restrictions:
No restrictions.
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