Compare CloudTalk vs Super Receptionist vs Kaleyra

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About CloudTalk

CloudTalk is intelligent phone systems for sales and customer service teams working in startups, scale-ups, SMEs or eCommerce. 1000+ happy customers as DHL, Electronic Star or Kärcher use this software to boost the team results and overall customer experience.

To ensure customer success, CloudTalk provides more than 50+ advanced calling features and seamless integration with the favorite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.).

CloudTalk provides a user-friendly solution for:

  • Customer Center (features as Real-time customer card, IVR menu, International numbers, Call Recording, Callback ...).
  • Sales Team (features as Predictive dialer, Campaigns, Blacklist, Call monitoring, etc.)
  • E-commerce (features as Real-time customer card, Call Recording, Call queuing and many more)
  • Internal Communication (features as Call queuing, Business hours, Interactive Voice Response, Automated Call Distribution, etc.)

Get started with a 14-day free trial and see CloudTalk in action. No credit card is required.

About Super Receptionist

SuperReceptionist is your one-stop solution to grow your business on the cloud. Handle your customer communication needs through our cloud telephony solutions and never miss a business lead. Customise any call flow, personalise sales and customer support, integrate with any CRM or ERP. Other power-packed features of SuperReceptionist includes:
- Click to Call
- Unified Management
- Call Recording
- CRM Integration
- Real-time Analytics
- Multi-level IVR
- Multi-agent Access

Check out our cloud telephony solutions that can help your business!
- Toll-free Numbers
- Virtual Numbers
- Distributed Cloud Call Center
- Outbound Calling
- Missed Call Solutions
- IVR Solutions
- Telesales and Lead Management
- Progressive Dialer
- Click to Call Services

About Kaleyra

Kaleyra, Inc. (NYSE American: KLR) (KLR WS), is a global group providing mobile communication services for financial institutions and enterprises worldwide.

Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services, video calling, and chatbots.

Kaleyra’s technology today makes it possible to safely and securely manage billions of messages monthly with a reach to hundreds of MNOs and over 190 countries.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Pricing

Starter

$20.00
1 user(s) / month
Included in plan:
  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (140+ countries)
  • Call Flow Designer

Essential

$25.00
1 user(s) / month
Included in plan:
  • All Starter features, plus...
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing
  • SMS/ Text Messages
  • Workflow Automation

Expert

$40.00
1 user(s) / month
Included in plan:
  • All Essetial features, plus...
  • Salesforce integration
  • Power dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score
  • Call Monitoring

Custom


Quote-based plan
Included in plan:
  • All Expert features, plus...
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • How do I get started?
    A brief description in steps, how to use this portal and explore all the available APIs :

    1. Register for a developer account here.
    2. After your account is approved, you can create your first app . Your app will receive an API Key used for authorization
    3. You can also try out our APIs in our Console. Note :- To use the Make Call API, you need to register your SupreReceptionist number for receiving notifications from our Streaming API. On how to do this, please refer the Notifications API section API Reference page or watch the tutorial video available above.

    These APIs are only available for SuperReceptionist accounts with complete KYC information.
    If you do not have a SuperReceptionist account, then create one here. Once you have created an account, you will find your SR API key under ‘Plan Settings’.

  • What is this service generally used for?
  • The service is used to handle business communication over the cloud.

  • Does this service offer an API?
  • Yes. SuperReceptionist

  • What platforms does this service support?
  • Artificial Intelligence Experience (KATIE) platform.

  • Who are the main user groups of this service?
  • Plans for Startups, SMBs and Enterprises.

FAQs

    What platforms does this service support?
    1. Messaging
      Kaleyra allows businesses to take their messaging capabilities a notch higher and ensure instant deliverability to millions of customers with functions like:
      Two-Way Messaging
      Promotional Messages
      Transactional Messages
      Google Verified SMS

    2. Voice
      Kalayera offers a comprehensive voice platform that lets agents make, receive and track high-quality voice calls while enhancing customer experience through:
      Call Masking
      Click-to-Call
      Outbound Dialing
      IVR Studio
      Cloud Contact Centre

    3. Email
      With Kaleyra, you can engage with your customers through programmable email notifications for:
      Verification
      Authentication (2FA or MFA)
      Support
      Updates
      Transaction Alerts

    4. WhatsApp
      Kaleyra is also a solution provider for WhatsApp Business API. Kaleyra’s APIs hide the complexity of hosting and scaling WhatsApp software so that businesses can focus on enhancing customer experiences through:
      Rich Messages
      Conversational and Personalized Interactions
      Quicker Response Time
      Ensure Data and Message Security

    5. Video Calling
      Kaleyra Video's collaborative tools improve the overall customer experience of brands, by
      offering live video chat to communicate with their customers in real-time or through recorded sessions.

    6. Chatbot
      Kaleyra’s virtual banking assistant helps customers at any time, from any place and any device. It gives general information about account balance, transactions, promotions, investment options, etc.

  • What are some applications this service is commonly used in tandem with?
  • Kaleyra users have previously integrated their accounts with applications provided by Microsoft, Google, WordPress, Zendesk, Freshdesk, and Zoho, to name a few.

  • Who are the main user groups of this service?
  • Enterprises and financial institutions around the world use Kaleyra's offerings. Its clientele comprises organizations from sectors such as Healthcare, Retail, E-commerce, Banking, Fintech, and Travel among several others.

  • What is this service generally used for?
  • Kaleyra’s robust and agile cloud communication platform is equipped to handle massive volumes of text messages, instant messages and voice calls all at once while adhering to compliances, safety, and database security.

  • Does this service integrate with any other apps?
  • Kaleyra users can integrate their accounts with widely-used applications like Oracle, Salesforce, WebEngage, and OpenCart among several others.

  • Does this service offer multi-user capability (e.g. teams)?
  • Kaleyra CPaaS platform allows teams and stakeholders to access the dashboard, review the data, and utilize the services from anywhere, at any time.

  • Does this service offer an API?
  • Kaleyra empowers enterprises to build and create delightful customer experiences with powerful omnichannel APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Kaleyra's Resources section provides all concepts, best practices, and answers for FAQs.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
3.42k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
827

Other

Who uses CloudTalk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Super Receptionist
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • Android
  • Blackberry
Languages:
English, Hindi
Regional Restrictions:
India and UAE

Other

Who uses Kaleyra
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Italian, Spanish
Regional Restrictions:
No restrictions.
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