Compare CloudTalk vs Kaleyra vs KrispCall

Try for Free View Listing View Listing

Crozscore

88%
what is this?
no significant changes

Crozscore

82%
what is this?
interest falling

Crozscore

75%
what is this?
interest rising
CloudTalk screenshot view 2 more Kaleyra screenshot view 4 more KrispCall screenshot view 2 more

About CloudTalk

CloudTalk is intelligent phone systems for sales and customer service teams working in startups, scale-ups, SMEs or eCommerce. 1000+ happy customers as DHL, Electronic Star or Kärcher use this software to boost the team results and overall customer experience.

To ensure customer success, CloudTalk provides more than 50+ advanced calling features and seamless integration with the favorite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.).

CloudTalk provides a user-friendly solution for:

  • Customer Center (features as Real-time customer card, IVR menu, International numbers, Call Recording, Callback ...).
  • Sales Team (features as Predictive dialer, Campaigns, Blacklist, Call monitoring, etc.)
  • E-commerce (features as Real-time customer card, Call Recording, Call queuing and many more)
  • Internal Communication (features as Call queuing, Business hours, Interactive Voice Response, Automated Call Distribution, etc.)

Get started with a 14-day free trial and see CloudTalk in action. No credit card is required.

About Kaleyra

Kaleyra, Inc. (NYSE American: KLR) (KLR WS), is a global group providing mobile communication services for financial institutions and enterprises worldwide.

Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services, video calling, and chatbots.

Kaleyra’s technology today makes it possible to safely and securely manage billions of messages monthly with a reach to hundreds of MNOs and over 190 countries.

About KrispCall

Krispcall is a modern virtual cloud phone system that provides the most reliable and affordable cloud telephony service for businesses of all sizes and types. Its integrated call contact center software with support for CRM integration, allows you to unleash a plethora of features useful for your business communication. With features like Shared Numbers, Number Porting, Interactive Voice Response (IVR), Intelligent Call Routing, Customized Greetings, Call Recording, and the most sought-after Unified Callbox, KrispCall is proving to be one of the best business phone systems. With KrispCall, you can manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). You can get global numbers instantly from more than 100 countries which allow you to expand your business internationally. A service that fits right into your pocket. Our mobile app lets you access all the features easily and helps you connect with your customers effortlessly through your mobile phone.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Pricing

Starter

$20.00
1 user(s) / month
Included in plan:
  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (140+ countries)
  • Call Flow Designer

Essential

$25.00
1 user(s) / month
Included in plan:
  • All Starter features, plus...
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing
  • SMS/ Text Messages
  • Workflow Automation

Expert

$40.00
1 user(s) / month
Included in plan:
  • All Essetial features, plus...
  • Salesforce integration
  • Power dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score
  • Call Monitoring

Custom


Quote-based plan
Included in plan:
  • All Expert features, plus...
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

Pricing

Standard

$40.00
1 user(s) / month
Included in plan:
  • Unlimited Call recording and Storage
  • Unlimited Users
  • New Lead Alerts
  • Web App/Web Dialer
  • Tag in Dialer
  • Call To Cellphones/Landlines
  • Call Blocking
  • Call Monitoring
  • Call Forwarding
  • Call Transfer
  • Phone Trees (IVR)
  • API and Webhook access & Many more

Basic

$15.00
1 user(s) / month
Included in plan:
  • 5 Users limit
  • Call Blocking
  • Call Monitoring
  • Call Forwarding
  • Number Porting
  • Number Sharing
  • Web App/Web Dialer
  • New Lead Alerts
  • and Manymore

Enterprise


1 user(s) / month
Included in plan:
  • Users Limit (unlimited)
  • New Lead Alerts
  • Web App/Web Dialer
  • Tag in Dialer
  • Tag in Callbox
  • DND For Phone Numbers
  • New Lead Alerts
  • Call Recordings And Storage (unlimited)
  • Number sharing
  • Call Blocking / Call Monitoring
  • Call Forwarding
  • Call Transfer
  • Phone Trees (IVR)
  • Third party app integration
  • API and Webhook access
  • Developer Support
  • Dedicated Account Manager and Many more

FAQs

    No FAQs associated with this application.

FAQs

    What platforms does this service support?
    1. Messaging
      Kaleyra allows businesses to take their messaging capabilities a notch higher and ensure instant deliverability to millions of customers with functions like:
      Two-Way Messaging
      Promotional Messages
      Transactional Messages
      Google Verified SMS

    2. Voice
      Kalayera offers a comprehensive voice platform that lets agents make, receive and track high-quality voice calls while enhancing customer experience through:
      Call Masking
      Click-to-Call
      Outbound Dialing
      IVR Studio
      Cloud Contact Centre

    3. Email
      With Kaleyra, you can engage with your customers through programmable email notifications for:
      Verification
      Authentication (2FA or MFA)
      Support
      Updates
      Transaction Alerts

    4. WhatsApp
      Kaleyra is also a solution provider for WhatsApp Business API. Kaleyra’s APIs hide the complexity of hosting and scaling WhatsApp software so that businesses can focus on enhancing customer experiences through:
      Rich Messages
      Conversational and Personalized Interactions
      Quicker Response Time
      Ensure Data and Message Security

    5. Video Calling
      Kaleyra Video's collaborative tools improve the overall customer experience of brands, by
      offering live video chat to communicate with their customers in real-time or through recorded sessions.

    6. Chatbot
      Kaleyra’s virtual banking assistant helps customers at any time, from any place and any device. It gives general information about account balance, transactions, promotions, investment options, etc.

  • What are some applications this service is commonly used in tandem with?
  • Kaleyra users have previously integrated their accounts with applications provided by Microsoft, Google, WordPress, Zendesk, Freshdesk, and Zoho, to name a few.

  • Who are the main user groups of this service?
  • Enterprises and financial institutions around the world use Kaleyra's offerings. Its clientele comprises organizations from sectors such as Healthcare, Retail, E-commerce, Banking, Fintech, and Travel among several others.

  • What is this service generally used for?
  • Kaleyra’s robust and agile cloud communication platform is equipped to handle massive volumes of text messages, instant messages and voice calls all at once while adhering to compliances, safety, and database security.

  • Does this service integrate with any other apps?
  • Kaleyra users can integrate their accounts with widely-used applications like Oracle, Salesforce, WebEngage, and OpenCart among several others.

  • Does this service offer multi-user capability (e.g. teams)?
  • Kaleyra CPaaS platform allows teams and stakeholders to access the dashboard, review the data, and utilize the services from anywhere, at any time.

  • Does this service offer an API?
  • Kaleyra empowers enterprises to build and create delightful customer experiences with powerful omnichannel APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Kaleyra's Resources section provides all concepts, best practices, and answers for FAQs.

FAQs

    What is this service generally used for?
  • Call center software, contact center software, cloud telephony, sales automation, CRM phone system

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Pipedrive, Slack, Salesforce

  • Who are the main user groups of this service?
  • Business of all types, enterprise, remote organizations

  • What are some applications this service is commonly used in tandem with?
  • CRM software, E-commerce, Microsoft Teams

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes, KrispCall offere everything a customer needs that includes product guides, tutorials, explanatory videos and customer support.

  • What platforms does this service support?
  • Android, iOS, Windows, Mac, Linux

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
827

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses CloudTalk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Kaleyra
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Italian, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses KrispCall
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
Back to top