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About CloudTalk

CloudTalk is intelligent phone systems for sales and customer service teams working in startups, scale-ups, SMEs or eCommerce. 1000+ happy customers as DHL, Electronic Star or Kärcher use this software to boost the team results and overall customer experience.

To ensure customer success, CloudTalk provides more than 50+ advanced calling features and seamless integration with the favorite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.).

CloudTalk provides a user-friendly solution for:

  • Customer Center (features as Real-time customer card, IVR menu, International numbers, Call Recording, Callback ...).
  • Sales Team (features as Predictive dialer, Campaigns, Blacklist, Call monitoring, etc.)
  • E-commerce (features as Real-time customer card, Call Recording, Call queuing and many more)
  • Internal Communication (features as Call queuing, Business hours, Interactive Voice Response, Automated Call Distribution, etc.)

Get started with a 14-day free trial and see CloudTalk in action. No credit card is required.

About Kaleyra

Kaleyra, Inc. (NYSE American: KLR) (KLR WS), is a global group providing mobile communication services for financial institutions and enterprises worldwide.

Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services, video calling, and chatbots.

Kaleyra’s technology today makes it possible to safely and securely manage billions of messages monthly with a reach to hundreds of MNOs and over 190 countries.

About Intelligent Contacts

The Intelligent Contacts Hosted Contact Center suite includes a TCPA compliant predictive dialing platform, ACD groups with skills-based routing, an Intelligent IVR system with text-to-speech, full call recording and speech analytics, computer telephony integration (CTI), unified messaging, payment processing, call time optimization, automated payment negotiation, and real-time data services. With simple configuration via any web browser, Intelligent Contacts obliterates the complexity of call center setup and management.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Summary

  • Real-Time Performance Dashboard (Customized and Configurable)

  • Historical Reporting and Trend Analysis by Agent, Team, or Campaign

  • Non-Techie Management & Configuration Interface (Sliders, Checkboxes, Drag-and-Drop)

  • Advanced Predictive Dialing Technology (Deploying 4 Different Predictive Algorithms) To Throttle Dialing Pace Automatically

  • ACD Groups With Skills-Based Routing and Priority-Based Routing

  • On-The-Fly Campaign Adjustments Without Stopping the Campaign or Logging Out Agents

  • Intelligent IVR (Payment IVR, Outbound Messaging, Text-to-Speech, Surveys)

  • Call Recording with Speech Analytics

  • TCPA-Compliant Auto-Dialer and PBX Telephony Platforms

  • Multiple Campaign Dialing Modes (Predictive, Power, Preview, Manual)

Pricing

Starter

$20.00
1 user(s) / month
Included in plan:
  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (140+ countries)
  • Call Flow Designer

Essential

$25.00
1 user(s) / month
Included in plan:
  • All Starter features, plus...
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing
  • SMS/ Text Messages
  • Workflow Automation

Expert

$40.00
1 user(s) / month
Included in plan:
  • All Essetial features, plus...
  • Salesforce integration
  • Power dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score
  • Call Monitoring

Custom


Quote-based plan
Included in plan:
  • All Expert features, plus...
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

FAQs

    No FAQs associated with this application.

FAQs

    What platforms does this service support?
    1. Messaging
      Kaleyra allows businesses to take their messaging capabilities a notch higher and ensure instant deliverability to millions of customers with functions like:
      Two-Way Messaging
      Promotional Messages
      Transactional Messages
      Google Verified SMS

    2. Voice
      Kalayera offers a comprehensive voice platform that lets agents make, receive and track high-quality voice calls while enhancing customer experience through:
      Call Masking
      Click-to-Call
      Outbound Dialing
      IVR Studio
      Cloud Contact Centre

    3. Email
      With Kaleyra, you can engage with your customers through programmable email notifications for:
      Verification
      Authentication (2FA or MFA)
      Support
      Updates
      Transaction Alerts

    4. WhatsApp
      Kaleyra is also a solution provider for WhatsApp Business API. Kaleyra’s APIs hide the complexity of hosting and scaling WhatsApp software so that businesses can focus on enhancing customer experiences through:
      Rich Messages
      Conversational and Personalized Interactions
      Quicker Response Time
      Ensure Data and Message Security

    5. Video Calling
      Kaleyra Video's collaborative tools improve the overall customer experience of brands, by
      offering live video chat to communicate with their customers in real-time or through recorded sessions.

    6. Chatbot
      Kaleyra’s virtual banking assistant helps customers at any time, from any place and any device. It gives general information about account balance, transactions, promotions, investment options, etc.

  • What are some applications this service is commonly used in tandem with?
  • Kaleyra users have previously integrated their accounts with applications provided by Microsoft, Google, WordPress, Zendesk, Freshdesk, and Zoho, to name a few.

  • Who are the main user groups of this service?
  • Enterprises and financial institutions around the world use Kaleyra's offerings. Its clientele comprises organizations from sectors such as Healthcare, Retail, E-commerce, Banking, Fintech, and Travel among several others.

  • What is this service generally used for?
  • Kaleyra’s robust and agile cloud communication platform is equipped to handle massive volumes of text messages, instant messages and voice calls all at once while adhering to compliances, safety, and database security.

  • Does this service integrate with any other apps?
  • Kaleyra users can integrate their accounts with widely-used applications like Oracle, Salesforce, WebEngage, and OpenCart among several others.

  • Does this service offer multi-user capability (e.g. teams)?
  • Kaleyra CPaaS platform allows teams and stakeholders to access the dashboard, review the data, and utilize the services from anywhere, at any time.

  • Does this service offer an API?
  • Kaleyra empowers enterprises to build and create delightful customer experiences with powerful omnichannel APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Kaleyra's Resources section provides all concepts, best practices, and answers for FAQs.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, we have an online learning library and an in-depth, keyword-searchable knowledge base that provides screenshots and step-by-step instructions for setting up and configuring our system. We have an onboarding and implementation team that can provide three different service levels (done for you, done with you, or completely hands off).
    We also provide ongoing customer support (Level I, Level II, and Level III).

  • Does this service integrate with any other apps?
  • Yes, we have active integrations with several major CRMs and Accounts Receivable Collection systems. Our platform can ingest any data with a structured format (such as a .CSV file).

  • What is this service generally used for?
  • Contact Centers and Centralized Billing Offices
    Business Process Outsourcing
    Corporate PBX Phone System
    Outbound Automatic Dialing Campaigns
    IVR Call Routing and Pay-By-Phone

  • Who are the main user groups of this service?
  • Accounts Receivable Management
    Revenue Cycle Management Services
    Healthcare Billing or Extended Business Office
    Call Center and Business Process Outsourcing
    Debt Collection
    Sales & Marketing
    Government & Utilities

  • Does this service offer an API?
  • Yes, Restful API.

  • What are some applications this service is commonly used in tandem with?
  • CRMs (Customer Relationship Management) Systems
    Speech Analytics and Propensity to Pay AI Modeling Software
    Payment Processing

  • What platforms does this service support?
  • Accounts Receivable Software
    Revenue Cycle Management Software
    Electronic Health Records Software
    Practice Management Software
    Customer Relationship Management Software
    Collection Software

  • Does this service offer multi-user capability (e.g. teams)?
  • Our hosted contact center platform allows for unlimited users and is available to anyone with access to a web browser.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
827

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
199

Other

Who uses CloudTalk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Kaleyra
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Italian, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses Intelligent Contacts
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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