Compare CloudTalk vs Kaleyra

CloudTalk 439 Telephony	Kaleyra 4 Telephony
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Crozscore 88% what is this? User Happiness: 87% Press Buzz: 48% User Trend: no significant changes	Crozscore 82% what is this? User Happiness: 80% Press Buzz: 44% User Trend: interest falling
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About CloudTalk CloudTalk is intelligent phone systems for sales and customer service teams working in startups, scale-ups, SMEs or eCommerce. 1000+ happy customers as DHL, Electronic Star or Kärcher use this software to boost the team results and overall customer experience. To ensure customer success, CloudTalk provides more than 50+ advanced calling features and seamless integration with the favorite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.). CloudTalk provides a user-friendly solution for: Customer Center (features as Real-time customer card, IVR menu, International numbers, Call Recording, Callback ...). Sales Team (features as Predictive dialer, Campaigns, Blacklist, Call monitoring, etc.) E-commerce (features as Real-time customer card, Call Recording, Call queuing and many more) Internal Communication (features as Call queuing, Business hours, Interactive Voice Response, Automated Call Distribution, etc.) Get started with a 14-day free trial and see CloudTalk in action. No credit card is required.	About Kaleyra Kaleyra, Inc. (NYSE American: KLR) (KLR WS), is a global group providing mobile communication services for financial institutions and enterprises worldwide. Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services, video calling, and chatbots. Kaleyra’s technology today makes it possible to safely and securely manage billions of messages monthly with a reach to hundreds of MNOs and over 190 countries.
Features API External Integrations Multi-User Notifications Scheduling Call Recording Custom Data Forms Call Tracking Call Disposition Click-to-Dial	Features API External Integrations Multi-User Notifications Scheduling Call Recording Custom Data Forms Call Tracking Call Disposition Click-to-Dial
Summary No key features associated with this application.	Summary No key features associated with this application.
Pricing Starter $20.00 1 user(s) / month Included in plan: Unlimited inbound & intracompany calls Click to call Automated call distribution Mobile app Unlimited call queuing International numbers (140+ countries) Call Flow Designer Essential $25.00 1 user(s) / month Included in plan: All Starter features, plus... Advanced analytics with unlimited history Real-time client dashboard One-to-one onboarding session Integrations to other systems Open API Unlimited concurrent calls Skill-based routing Smart queueing SMS/ Text Messages Workflow Automation Expert $40.00 1 user(s) / month Included in plan: All Essetial features, plus... Salesforce integration Power dialer Wallboards Dedicated account manager Speech to text Sentiment & CSAT score Call Monitoring Custom Quote-based plan Included in plan: All Expert features, plus... Custom onboarding Unlimited outbound calls (Flat rates) Enterprise-level security Developer support Custom reporting SLA
FAQs No FAQs associated with this application.	FAQs What platforms does this service support? Messaging Kaleyra allows businesses to take their messaging capabilities a notch higher and ensure instant deliverability to millions of customers with functions like: Two-Way Messaging Promotional Messages Transactional Messages Google Verified SMS Voice Kalayera offers a comprehensive voice platform that lets agents make, receive and track high-quality voice calls while enhancing customer experience through: Call Masking Click-to-Call Outbound Dialing IVR Studio Cloud Contact Centre Email With Kaleyra, you can engage with your customers through programmable email notifications for: Verification Authentication (2FA or MFA) Support Updates Transaction Alerts WhatsApp Kaleyra is also a solution provider for WhatsApp Business API. Kaleyra’s APIs hide the complexity of hosting and scaling WhatsApp software so that businesses can focus on enhancing customer experiences through: Rich Messages Conversational and Personalized Interactions Quicker Response Time Ensure Data and Message Security Video Calling Kaleyra Video's collaborative tools improve the overall customer experience of brands, by offering live video chat to communicate with their customers in real-time or through recorded sessions. Chatbot Kaleyra’s virtual banking assistant helps customers at any time, from any place and any device. It gives general information about account balance, transactions, promotions, investment options, etc. What are some applications this service is commonly used in tandem with? Kaleyra users have previously integrated their accounts with applications provided by Microsoft, Google, WordPress, Zendesk, Freshdesk, and Zoho, to name a few. Who are the main user groups of this service? Enterprises and financial institutions around the world use Kaleyra's offerings. Its clientele comprises organizations from sectors such as Healthcare, Retail, E-commerce, Banking, Fintech, and Travel among several others. What is this service generally used for? Kaleyra’s robust and agile cloud communication platform is equipped to handle massive volumes of text messages, instant messages and voice calls all at once while adhering to compliances, safety, and database security. Does this service integrate with any other apps? Kaleyra users can integrate their accounts with widely-used applications like Oracle, Salesforce, WebEngage, and OpenCart among several others. Does this service offer multi-user capability (e.g. teams)? Kaleyra CPaaS platform allows teams and stakeholders to access the dashboard, review the data, and utilize the services from anywhere, at any time. Does this service offer an API? Kaleyra empowers enterprises to build and create delightful customer experiences with powerful omnichannel APIs. Does this service offer guides, tutorials and or customer support? Kaleyra's Resources section provides all concepts, best practices, and answers for FAQs.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 827
Other Who uses CloudTalk Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Kaleyra Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Italian, Spanish Regional Restrictions: No restrictions.