Compare CloudTalk vs Intelligent Contacts

CloudTalk 439 Telephony	Intelligent Contacts 0 Telephony
Try for Free	View Listing
Crozscore 88% what is this? User Happiness: 87% Press Buzz: 48% User Trend: no significant changes	Crozscore 79% what is this? Press Buzz: 39% User Trend: interest falling
view 2 more
About CloudTalk CloudTalk is intelligent phone systems for sales and customer service teams working in startups, scale-ups, SMEs or eCommerce. 1000+ happy customers as DHL, Electronic Star or Kärcher use this software to boost the team results and overall customer experience. To ensure customer success, CloudTalk provides more than 50+ advanced calling features and seamless integration with the favorite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.). CloudTalk provides a user-friendly solution for: Customer Center (features as Real-time customer card, IVR menu, International numbers, Call Recording, Callback ...). Sales Team (features as Predictive dialer, Campaigns, Blacklist, Call monitoring, etc.) E-commerce (features as Real-time customer card, Call Recording, Call queuing and many more) Internal Communication (features as Call queuing, Business hours, Interactive Voice Response, Automated Call Distribution, etc.) Get started with a 14-day free trial and see CloudTalk in action. No credit card is required.	About Intelligent Contacts The Intelligent Contacts Hosted Contact Center suite includes a TCPA compliant predictive dialing platform, ACD groups with skills-based routing, an Intelligent IVR system with text-to-speech, full call recording and speech analytics, computer telephony integration (CTI), unified messaging, payment processing, call time optimization, automated payment negotiation, and real-time data services. With simple configuration via any web browser, Intelligent Contacts obliterates the complexity of call center setup and management.
Features API External Integrations Multi-User Notifications Scheduling Call Recording Custom Data Forms Call Tracking Call Disposition Click-to-Dial	Features API External Integrations Multi-User Notifications Scheduling Call Recording Custom Data Forms Call Tracking Call Disposition Click-to-Dial
Summary No key features associated with this application.	Summary Real-Time Performance Dashboard (Customized and Configurable) Historical Reporting and Trend Analysis by Agent, Team, or Campaign Non-Techie Management & Configuration Interface (Sliders, Checkboxes, Drag-and-Drop) Advanced Predictive Dialing Technology (Deploying 4 Different Predictive Algorithms) To Throttle Dialing Pace Automatically ACD Groups With Skills-Based Routing and Priority-Based Routing On-The-Fly Campaign Adjustments Without Stopping the Campaign or Logging Out Agents Intelligent IVR (Payment IVR, Outbound Messaging, Text-to-Speech, Surveys) Call Recording with Speech Analytics TCPA-Compliant Auto-Dialer and PBX Telephony Platforms Multiple Campaign Dialing Modes (Predictive, Power, Preview, Manual)
Pricing Starter $20.00 1 user(s) / month Included in plan: Unlimited inbound & intracompany calls Click to call Automated call distribution Mobile app Unlimited call queuing International numbers (140+ countries) Call Flow Designer Essential $25.00 1 user(s) / month Included in plan: All Starter features, plus... Advanced analytics with unlimited history Real-time client dashboard One-to-one onboarding session Integrations to other systems Open API Unlimited concurrent calls Skill-based routing Smart queueing SMS/ Text Messages Workflow Automation Expert $40.00 1 user(s) / month Included in plan: All Essetial features, plus... Salesforce integration Power dialer Wallboards Dedicated account manager Speech to text Sentiment & CSAT score Call Monitoring Custom Quote-based plan Included in plan: All Expert features, plus... Custom onboarding Unlimited outbound calls (Flat rates) Enterprise-level security Developer support Custom reporting SLA
FAQs No FAQs associated with this application.	FAQs Does this service offer guides, tutorials and or customer support? Yes, we have an online learning library and an in-depth, keyword-searchable knowledge base that provides screenshots and step-by-step instructions for setting up and configuring our system. We have an onboarding and implementation team that can provide three different service levels (done for you, done with you, or completely hands off). We also provide ongoing customer support (Level I, Level II, and Level III). Does this service integrate with any other apps? Yes, we have active integrations with several major CRMs and Accounts Receivable Collection systems. Our platform can ingest any data with a structured format (such as a .CSV file). What is this service generally used for? Contact Centers and Centralized Billing Offices Business Process Outsourcing Corporate PBX Phone System Outbound Automatic Dialing Campaigns IVR Call Routing and Pay-By-Phone Who are the main user groups of this service? Accounts Receivable Management Revenue Cycle Management Services Healthcare Billing or Extended Business Office Call Center and Business Process Outsourcing Debt Collection Sales & Marketing Government & Utilities Does this service offer an API? Yes, Restful API. What are some applications this service is commonly used in tandem with? CRMs (Customer Relationship Management) Systems Speech Analytics and Propensity to Pay AI Modeling Software Payment Processing What platforms does this service support? Accounts Receivable Software Revenue Cycle Management Software Electronic Health Records Software Practice Management Software Customer Relationship Management Software Collection Software Does this service offer multi-user capability (e.g. teams)? Our hosted contact center platform allows for unlimited users and is available to anyone with access to a web browser.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 199
Other Who uses CloudTalk Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Intelligent Contacts Agencies Enterprises Desktop Platforms: Web App Windows Languages: English Regional Restrictions: No restrictions.