Compare CloudCherry vs Tradogram vs Spidergap

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Crozscore:

79%
what is this?
33%
no significant changes

Crozscore:

65%
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100%
32%
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Crozscore:

78%
what is this?
100%
30%
interest falling
CloudCherry screenshot Tradogram screenshot view 5 more Spidergap screenshot view 5 more

Software Description:

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.

Software Description:

Discover the Future of Spend Management. Tradogram provides customizable tools to streamline: Requisitions, Purchase Orders, RFQs/RFPs, Contracts, Delivery Tracking and Invoice Matching. Also, manage the process with: User Permissions, Locations, Budgets, Items Catalog, Supplier Management, Projects & much more. The latest technology with top security & performance criteria at a straightforward price. Get your FREE account today & see how easy it is to use.

Software Description:

You can support employees' personal development by using Spidergap to perform a '360' - collecting feedback from their colleagues, and presenting the results in a way that makes it easy for the employee to prioritise improvement, and write their personal development plan.

Try Spidergap for free with up to 5 employees.

Features:

  • Chat
  • Customer Management
  • External Integrations
  • Scheduling
  • Calendar Management
  • Dashboard
  • Data Import
  • Notifications
  • Multi-User
  • Data Export
  • API
  • Data Visualization

Features:

  • Route Optimization
  • Project Management
  • Data Visualization
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • Shipping Management
  • Billing/Invoicing
  • Inventory Tracking
  • Order management
  • External Integrations
  • General Account Ledger
  • Accounts Payable
  • Data Import
  • API
  • Data Export
  • Contact Management
  • Customer Management
  • Dashboard
  • Multi-User
  • Multi-Currency
  • Notifications
  • Supplier Management
  • Budgeting
  • Expense Tracking

Features:

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Super easy customisation is possible using the online designer - change your questionnaire, email invites, or even the report

  • Quick and easy to run through a 360 end-to-end (you can do it in less than 3 minutes using our default templates)

  • Best practice guidance, resources and tips

  • Customer support that people rave about

Basic

$300.00
unlimited user(s) / month
Included in plan:
  • Unlimited Users
  • Customer Success Support
  • Customized Questionnaire

Pricing:

  • Starting from: $10.00/month
  • Credit card required: Yes
    • $15/user/month on a Monthly Plan

    • $10/user/month on a Yearly Plan

Pricing:

  • Credit card required: No
  • Employees assessed - Cost per employee
    Up to 49 - £59
    50 to 99 - £45
    100 to 249 - £35
    250 to 499 - £25
    500 to 999 - £17.5
    1,000 to 2,499 - £12.5
    2,500 to 4,999 - £9
    5,000+ - £6.5
    Prices exclude VAT
    (Visit our website for more information)

FAQs:

    What platforms does this service support?
  • It Supports

    Windows
    iOS
    Mac
    Android

  • Does this service integrate with any other apps?
  • With Open API feature it can integrate with any third party apps

  • What is this service generally used for?
  • CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

    Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
    Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

    Broadly It is used for
    Customer Experience Management
    Customer Sentiment Analysis
    Net Promoter Score Calculation
    Loop Closer
    Feedback Management System
    Customer Analytics

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it has multi-user capability

    View and access can be designed for each level of users.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

  • Who are the main user groups of this service?
  • This platform can be used for all consumer-facing industries
    Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

  • What are some applications this service is commonly used in tandem with?
  • Mailchimp
    Salesforce
    Freshdesk
    Microsoft
    Zendesk
    sms gupshup
    KooKoo
    Nexmo

  • Does this service offer an API?
  • Yes, it has an Open API

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Accounting Financial software like:
    QuickBooks,
    Xero,
    Sage,
    NetSuite,
    Microsoft Dynamics
    Etc.

  • What is this service generally used for?
  • Procurement and Spend Management

  • Who are the main user groups of this service?
  • Med-size companies. Almost all industry verticals use Tradogram.

  • What platforms does this service support?
  • Built on responsive UI, so accessible form any device (phone, tablet, PC)

  • Does this service integrate with any other apps?
  • Yes, here is the current list:
    - Xero Accounting
    - QuickBooks Desktop
    - QuickBooks Online
    - Microsoft Dynamics
    - Sage

  • Does this service offer guides, tutorials and or customer support?
  • Customer Care Methods:
    + Written material: Knowledge base and user manuals.
    + Tutorial videos, short 5 min. long videos.
    + Instant chat online service, for all admin users.
    + Training Sessions

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it's based on a subscription fee per user per month. Starts as low as $10/user/month.

  • Does this service offer an API?
  • Yes, we do offer custom integration. Usually includes an additional fee.

FAQs:

    Who are the main user groups of this service?
  • Business leaders and HR / L&D managers who want to support personal development of their employees.

  • What is this service generally used for?
  • 360 degree feedback - helping employees to prioritise their personal development based on feedback from others

  • What platforms does this service support?
  • Web-based, with support for all modern browsers and mobile devices

  • What are some applications this service is commonly used in tandem with?
  • Normally standalone, although you can export/import with Spidergap if you need to (e.g. to export data from an HR system, to then use in Spidergap).

  • Does this service integrate with any other apps?
  • You can export/import with Spidergap if you need to via Excel (e.g. to export data from an HR system, to then use in Spidergap).

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes - you can add other users to your 360 project and decide what they can / cannot do.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, lots! Take a look at http://www.spidergap.com/help for all the above, or email support@spidergap.com

Publisher:

Founded:
-
Based in:
Salt Lake City
Employees:
51-200
Likes:
1.21k
Followers:

Publisher:

Founded:
-
Based in:
Ottawa
Employees:
11-50
Likes:
190
Followers:

Publisher:

Founded:
2011
Based in:
-
Employees:
2-10
Likes:
185
Followers:

Other:

Who uses CloudCherry
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Bengali, Tibetan, Bulgarian, Basque, English, Hindi, Romanian, Russian, Arabic, Dutch, French, German, Hebrew, Indonesian, Italian, Latin, Malayalam, Malay, Turkish, Thai, Telugu, Spanish, Tamil
Regional Restrictions:
No restrictions.

Other:

Who uses Tradogram
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Spidergap
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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