Compare CloudCherry vs airfocus vs Spidergap

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Crozscore:

79%
what is this?
33%
interest rising

Crozscore:

70%
what is this?
28%
interest falling

Crozscore:

75%
what is this?
100%
31%
interest falling
CloudCherry screenshot airfocus screenshot Spidergap screenshot view 5 more

Software Description:

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.

Software Description:

Use airfocus to prioritize your projects and features to build more effective roadmaps. airfocus integrates with Jira, Trello or Asana to get you started in minutes.

✅ Identify your priorities with an easy to use scoring system
✅ Make better decisions with visualized priorities
✅ Create priority-based roadmaps in minutes
✅ Collaborate in real time and share your plans
✅ Integrate with your existing workflows and tools

Start your free 14 day trial on airfocus.io.

Software Description:

You can support employees' personal development by using Spidergap to perform a '360' - collecting feedback from their colleagues, and presenting the results in a way that makes it easy for the employee to prioritise improvement, and write their personal development plan.

Try Spidergap for free with up to 5 employees.

Features:

  • Chat
  • Customer Management
  • External Integrations
  • Scheduling
  • Calendar Management
  • Dashboard
  • Data Import
  • Notifications
  • Multi-User
  • Data Export
  • API
  • Data Visualization

Features:

  • Third-Party Plugins/Add-Ons
  • Gantt Charts
  • Task Scheduling/Tracking
  • Multi-User
  • Data Import
  • Notifications
  • Data Visualization
  • External Integrations
  • Data Export
  • Dashboard
  • Project Management

Features:

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Super easy customisation is possible using the online designer - change your questionnaire, email invites, or even the report

  • Quick and easy to run through a 360 end-to-end (you can do it in less than 3 minutes using our default templates)

  • Best practice guidance, resources and tips

  • Customer support that people rave about

Basic

$300.00
unlimited user(s) / month
Included in plan:
  • Unlimited Users
  • Customer Success Support
  • Customized Questionnaire

Starter

$19.00
1 user(s) / month
Included in plan:
  • Unlimited documents
  • Use all prioritization features
  • Create a kanban roadmap
  • Limited to 1 user

Team

$39.00
1 user(s) / month
Included in plan:
  • Everything from Starter +
  • Create a timeline roadmap (gantt)
  • Integrate with Trello
  • Integrate with Asana
  • Integrate with Jira
  • Share your realtime roadmap

Pricing:

  • Credit card required: No
  • Employees assessed - Cost per employee
    Up to 49 - £59
    50 to 99 - £45
    100 to 249 - £35
    250 to 499 - £25
    500 to 999 - £17.5
    1,000 to 2,499 - £12.5
    2,500 to 4,999 - £9
    5,000+ - £6.5
    Prices exclude VAT
    (Visit our website for more information)

FAQs:

    What platforms does this service support?
  • It Supports

    Windows
    iOS
    Mac
    Android

  • Does this service integrate with any other apps?
  • With Open API feature it can integrate with any third party apps

  • What is this service generally used for?
  • CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

    Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
    Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

    Broadly It is used for
    Customer Experience Management
    Customer Sentiment Analysis
    Net Promoter Score Calculation
    Loop Closer
    Feedback Management System
    Customer Analytics

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it has multi-user capability

    View and access can be designed for each level of users.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

  • Who are the main user groups of this service?
  • This platform can be used for all consumer-facing industries
    Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

  • What are some applications this service is commonly used in tandem with?
  • Mailchimp
    Salesforce
    Freshdesk
    Microsoft
    Zendesk
    sms gupshup
    KooKoo
    Nexmo

  • Does this service offer an API?
  • Yes, it has an Open API

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes. You can collaborate in real time. Invite experts to your prioritization system to benefit from team wisdom. Easily share kanban or gantt roadmaps to build consensus across your organization.

  • What platforms does this service support?
  • Currently we only support the web.

  • Does this service offer guides, tutorials and or customer support?
  • Easily set up your first document in minutes by completing the wizard or pick from our ready-to-use prioritization templates built on the most effective decision-making methods. We usually reply within 30 minutes to support requests.

  • Does this service integrate with any other apps?
  • airfocus integrates with Jira, Trello or Asana.

  • Who are the main user groups of this service?
  • Product managers, project managers, CXOs and managing directors in Sales, Marketing and other fields.

  • What is this service generally used for?
  • Prioritization and roadmapping.

  • What are some applications this service is commonly used in tandem with?
  • airfocus is often used in tandem with Jira, Trello or Asana.

FAQs:

    Who are the main user groups of this service?
  • Business leaders and HR / L&D managers who want to support personal development of their employees.

  • What is this service generally used for?
  • 360 degree feedback - helping employees to prioritise their personal development based on feedback from others

  • What platforms does this service support?
  • Web-based, with support for all modern browsers and mobile devices

  • What are some applications this service is commonly used in tandem with?
  • Normally standalone, although you can export/import with Spidergap if you need to (e.g. to export data from an HR system, to then use in Spidergap).

  • Does this service integrate with any other apps?
  • You can export/import with Spidergap if you need to via Excel (e.g. to export data from an HR system, to then use in Spidergap).

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes - you can add other users to your 360 project and decide what they can / cannot do.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, lots! Take a look at http://www.spidergap.com/help for all the above, or email support@spidergap.com

Publisher:

Founded:
-
Based in:
Salt Lake City
Employees:
51-200
Likes:
1.22k
Followers:

Publisher:

Founded:
-
Based in:
Hamburg
Employees:
2-10
Likes:
112
Followers:
581

Publisher:

Founded:
2011
Based in:
-
Employees:
2-10
Likes:
Followers:

Other:

Who uses CloudCherry
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Bengali, Tibetan, Bulgarian, Basque, English, Hindi, Romanian, Russian, Arabic, Dutch, French, German, Hebrew, Indonesian, Italian, Latin, Malayalam, Malay, Turkish, Thai, Telugu, Spanish, Tamil
Regional Restrictions:
No restrictions.

Other:

Who uses airfocus
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Spidergap
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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