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CloudCherry screenshot Lumoa screenshot Cookie Control screenshot

About CloudCherry

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.

About Lumoa

The Lumoa service analyses large amounts of customer feedback, such as Net Promoter Score feedback including both a score and free text, in real-time. The advanced text analytics solution utilizes natural language processing and machine learning to make the customer feedback actionable.

Instead of telling you what your customers talk about, Lumoa service tells you what you should improve and how much that would impact your customer experience KPI.

The solution supports more than 60 languages.

The service is easy to use and can be used across the whole organization.

Lumoa is targeted to any large and medium-sized companies who receive large volumes of customer feedback. Lumoa serves both B2C and B2B companies in industries such as banking, healthcare, retail, telco, and consumer electronics.

About Cookie Control

The Original, Universal Solution For Cookie Compliance Updated To Meet GDPR Requirements.

With an elegant user-interface that compliments the look and feel of your site, Cookie Control is a mechanism for controlling user consent and the use of cookies. Trusted by thousands of organizations, and seen by millions of users each day; the solution presents clear information to the users on how their behavior is to be tracked and offers simple, intuitive controls for explicitly granting, and revoking consent.

Apart from the stand-alone version of the tool, we offer plugins for Wordpress, Joomla, Drupal.

Features:

  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • GDPR Compliance
  • Flexible API
  • Configurations
  • Branding
  • Unlimited subdomains support
  • Geolocation
  • Multilingual
  • Fast support
  • Secure and seamless cloud hosting

Business Benefits:

  • Clear and transparent privacy information to your website visitors
  • Unified website cookies' management
  • Easy to install, configure and use
  • Target only the users you need to acquire consent from by using the Geolocation feature

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Report & Compliance
  • Audit Management
  • Risk Assessment
  • Incident Management
  • Policy Management
  • Threat Detection
  • Dashboards
  • Status Notifications

Summary

    No key features associated with this application.

Summary

  • NPS feedback collection and analysis

  • Real-time customer feedback analytics

  • Understand what drives your customer experience

  • Text analysed using industry and customer specific categories

  • More than 60 languages supported

Summary

    No key features associated with this application.

Pricing

Basic

$300.00
unlimited user(s) / month
Included in plan:
  • Unlimited Users
  • Customer Success Support
  • Customized Questionnaire

Pricing

Community edition

Free
Included in plan:
  • GDPR Compliance
  • Configuration/Styling
  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • Support
  • Flexible API

Pro Edition

$54.00
1 user(s) / month
Included in plan:
  • GDPR Compliance
  • Configuration/Styling
  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • Personal one-to-one and Community Support
  • Flexible API
  • Unlimited Subdomain Support
  • Multilingual
  • Geolocation Targeting
  • Custom Branding

Multi-site Pro Edition

$275.00
1 user(s) / month
Included in plan:
  • GDPR Compliance
  • Configuration/Styling
  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • Personal one-to-one and Community Support
  • Flexible API
  • Support for up to 10 domains with Unlimited Subdomains
  • Multilingual
  • Geolocation Targeting
  • Custom Branding

FAQs

    What platforms does this service support?
  • It Supports

    Windows
    iOS
    Mac
    Android

  • Does this service integrate with any other apps?
  • With Open API feature it can integrate with any third party apps

  • What is this service generally used for?
  • CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

    Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
    Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

    Broadly It is used for
    Customer Experience Management
    Customer Sentiment Analysis
    Net Promoter Score Calculation
    Loop Closer
    Feedback Management System
    Customer Analytics

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it has multi-user capability

    View and access can be designed for each level of users.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

  • Who are the main user groups of this service?
  • This platform can be used for all consumer-facing industries
    Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

  • What are some applications this service is commonly used in tandem with?
  • Mailchimp
    Salesforce
    Freshdesk
    Microsoft
    Zendesk
    sms gupshup
    KooKoo
    Nexmo

  • Does this service offer an API?
  • Yes, it has an Open API

FAQs

    What platforms does this service support?
  • Web application. Supports all modern browsers (but does not support Internet Explorer).

  • Does this service offer guides, tutorials and or customer support?
    • Guides, tutorials, and training are available
    • Support level is dependent on the pricing plan. The basic package includes support during the business hours.
  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
    • Various feedback collection and feedback management tools (such as Survey Monkey, SurveyPal, or Qualtrics)
    • Various CRM tools such as Salesforce
    • Various marketing automation tools
  • What is this service generally used for?
    • To stay on the customer pulse
    • To understand what drives customer experience and make decisions on improvements
    • To compare the customer experience across businesses, geographies, branches, customer service agents, etc.
    • To get the whole organization on the same page when it comes to customer experience improvement priorities
  • Who are the main user groups of this service?
    • People responsible for customer experience, customer success, customer research, and customer insight in large corporations.
    • People in business and operational development roles.
    • Leadership teams and people supporting them.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We offer detailed and comprehensive documentation and examples which help to install and configure the tool according to your needs.

    • Cookie Control Community edition includes active Community support
    • Cookie Control Pro and Multi-site Pro editions include Helpdesk personal one-to-one support as well as active Community support
  • What is this service generally used for?
  • Cookie Control is a GDPR compliant tool used for communicating your website's cookies activity to your visitors in a clear and transparent way. It is a tool to assist you in acquiring user consent on how you can use their personal information efficiently.

  • What are some applications this service is commonly used in tandem with?
  • Websites, Google Tag Manager and Content Management Systems.

  • Does this service integrate with any other apps?
  • Cookie Control has a flexible API to connect with any third-party application.

  • Does this service offer multi-user capability (e.g. teams)?
  • There is no limitation to the number of users who can use the service.

  • What platforms does this service support?
  • Cookie Control can be installed on any platform except native app ones. It is a JS module that can run on any website and it is technology independent. We also offer plugins for Wordpress, Joomla and Drupal.

  • Does this service offer an API?
  • Yes, Cookie Control offers a flexible API.

  • Who are the main user groups of this service?
  • Marketing professionals, IT admins, Website admins, Web developers, Data Protection Officers, Compliance professionals, GDPR professionals, Website development agencies, Marketing agencies, Advertising agencies, Advertising professionals

Vendor Information

Founded:
-
Based in:
Salt Lake City
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.38k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses CloudCherry
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Bengali, Tibetan, Bulgarian, Basque, English, Hindi, Romanian, Russian, Arabic, Dutch, French, German, Hebrew, Indonesian, Italian, Latin, Malayalam, Malay, Turkish, Thai, Telugu, Spanish, Tamil
Regional Restrictions:
No restrictions.

Other

Who uses Lumoa
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Cookie Control
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English
Regional Restrictions:
This service works for all geographic areas and the user interface can be translated to any language apart from the RTL ones.
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