Compare CloudCherry vs DebugMe vs Spidergap

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79%
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33%
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Crozscore:

73%
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Crozscore:

78%
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Software Description:

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.

Software Description:

DebugMe is a simple tool that lets users report bugs visually. It was created for web developers and designers who spend too much time in solving bugs and giving feedback to their clients. Our mission is to help them save time and focus on design.

Software Description:

You can support employees' personal development by using Spidergap to perform a '360' - collecting feedback from their colleagues, and presenting the results in a way that makes it easy for the employee to prioritise improvement, and write their personal development plan.

Try Spidergap for free with up to 5 employees.

Features:

  • Chat
  • Customer Management
  • External Integrations
  • Scheduling
  • Calendar Management
  • Dashboard
  • Data Import
  • Notifications
  • Multi-User
  • Data Export
  • API
  • Data Visualization

Features:

Features:

Summary:

    No key features associated with this application.

Summary:

  • Dashboard: DebugMe provides a quick & easy to understand overview of all your tasks. Your dashboard helps to keep developers, testers and project managers on the same page. Managing status can not be easier!

  • Tool Bar: The feedback toolbar enables you to report the issues right from your website or web application's user interface. Just annotate the page as you would do on paper! Draw, highlight, black out areas or drop a pin and add your comments.

  • Ticket View: We help you to debug much faster! DebugMe provides you with additional information such as the link where the issue appears, browser version used and the code that was rendered on the website when the issue appeared. Use DebugMe and spend up to 50% less time on debugging!

Summary:

  • Super easy customisation is possible using the online designer - change your questionnaire, email invites, or even the report

  • Quick and easy to run through a 360 end-to-end (you can do it in less than 3 minutes using our default templates)

  • Best practice guidance, resources and tips

  • Customer support that people rave about

Basic

$300.00
unlimited user(s) / month
Included in plan:
  • Unlimited Users
  • Customer Success Support
  • Customized Questionnaire

Pricing:

  • Starting from: $14.00/month
  • Credit card required: N/A
  • STANDARD - $14 per month
    1 Projects, 3 Users, 3 GB Storage, 3rd Party Integrations
    PROFESSIONAL - $39 per month
    3 Projects, 5 Users, 10 GB Storage, 3rd Party Integrations
    ENTERPRISE - $99 per month
    10 Projects, Unlimited Users, 50 GB Storage, 3rd Party Integrations

Pricing:

  • Credit card required: No
  • Employees assessed - Cost per employee
    Up to 49 - £59
    50 to 99 - £45
    100 to 249 - £35
    250 to 499 - £25
    500 to 999 - £17.5
    1,000 to 2,499 - £12.5
    2,500 to 4,999 - £9
    5,000+ - £6.5
    Prices exclude VAT
    (Visit our website for more information)

FAQs:

    What platforms does this service support?
  • It Supports

    Windows
    iOS
    Mac
    Android

  • Does this service integrate with any other apps?
  • With Open API feature it can integrate with any third party apps

  • What is this service generally used for?
  • CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

    Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
    Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

    Broadly It is used for
    Customer Experience Management
    Customer Sentiment Analysis
    Net Promoter Score Calculation
    Loop Closer
    Feedback Management System
    Customer Analytics

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it has multi-user capability

    View and access can be designed for each level of users.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

  • Who are the main user groups of this service?
  • This platform can be used for all consumer-facing industries
    Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

  • What are some applications this service is commonly used in tandem with?
  • Mailchimp
    Salesforce
    Freshdesk
    Microsoft
    Zendesk
    sms gupshup
    KooKoo
    Nexmo

  • Does this service offer an API?
  • Yes, it has an Open API

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Business leaders and HR / L&D managers who want to support personal development of their employees.

  • What is this service generally used for?
  • 360 degree feedback - helping employees to prioritise their personal development based on feedback from others

  • What platforms does this service support?
  • Web-based, with support for all modern browsers and mobile devices

  • What are some applications this service is commonly used in tandem with?
  • Normally standalone, although you can export/import with Spidergap if you need to (e.g. to export data from an HR system, to then use in Spidergap).

  • Does this service integrate with any other apps?
  • You can export/import with Spidergap if you need to via Excel (e.g. to export data from an HR system, to then use in Spidergap).

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes - you can add other users to your 360 project and decide what they can / cannot do.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, lots! Take a look at http://www.spidergap.com/help for all the above, or email support@spidergap.com

Publisher:

Founded:
-
Based in:
Salt Lake City
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Debrecen
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
-
Employees:
2-10
Likes:
Followers:

Other:

Who uses CloudCherry
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Bengali, Tibetan, Bulgarian, Basque, English, Hindi, Romanian, Russian, Arabic, Dutch, French, German, Hebrew, Indonesian, Italian, Latin, Malayalam, Malay, Turkish, Thai, Telugu, Spanish, Tamil
Regional Restrictions:
No restrictions.

Other:

Who uses DebugMe
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Spidergap
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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