Compare CloudCherry vs Bookafy vs Chat.io

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Crozscore:

78%
what is this?
32%
no significant changes

Crozscore:

83%
what is this?
82%
34%
interest rising

Crozscore:

81%
what is this?
86%
29%
interest rising
CloudCherry screenshot Bookafy screenshot view 1 more Chat.io screenshot view 5 more

Software Description:

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.

Software Description:

Manage and automate scheduling for calls, meeting and appointments.

More Features? You bet! Here are a few other features that make Bookafy great...

  • Google 2-way Sync
    Staff and Admin can sync all appointments to/from Google calendar and Bookafy. Appointments from Google sync to Bookafy. Appointments on Bookafy Sync to Google.

  • Recurring Appointments
    Create recurring appointments for your customers. Customization is unlimited. 2x per week, every other week, 1x per month… you decide!

  • IFrame Site Integration
    You can add a link from your site to your private subdomain… or Iframe the scheduling tool right into your website. This is the most used and most seamless approach to scheduling integration.

  • Free Website
    If you don’t have your own website, we will give you one! Your clients will have access to your information and they can schedule an appointment anytime! All Included!

  • Custom Fields
    When customers book an appointment, you can decide which fields you want, and you can add your own. Maybe you want their birth date, or skype id… Bookafy allows you to customize for your needs!

  • Mail Chimp Integration
    Automatically sync all of your customers to mail chimp for seamless marketing integration. No longer will you need to download, copy/paste. 1-click and its done!

  • Zapier Integration
    With Zapier, you can integrate with Office 365, and many many other products.

  • Time Zones
    If you are in one time zone, and the customer is in another… the appointments will automatically reflect the correct time zone for all parties.

  • Custom Staff Schedules
    View booked appointments, who’s in the office, customer notes and accept payments in one sweet spot.

  • Constant Contact Integration
    Sync all customers with Constant Contact integration..

  • SMS Text Alerts
    SMS Appointment reminders are Free (I should say included at no extra cost) and will make a remarkable difference in your business. A quick reminder to your customers cell phone will prevent no shows and last minute cancellations.

  • Buffer Between Appointments
    If you need some down time between appointments, travel time or prep time… you can add automatic buffer times for each service.

  • Custom Messages
    You can include your own custom message with each appointment confirmation. Remind them to bring something, reminder to come early, what to wear, etc

  • Instant Notifications
    You can have as many employees, services and appointments as you want! Bookafy’s here to help your business grow.

  • Mobile Booking
    Customers can schedule via mobile phone, desktop, laptop or tablet. We make it easy for your customers to schedule!

  • Customer Reminder Schedule
    We will automatically send reminders messages via SMS Text and Email… but you get to decide when we send it. 1 hour, 6 hours, 12 hours, 24 hours, 48 hours? You decide based on your business needs.

  • Color Match Your Brand
    You can change the colors of the calendar to match your brand. Change the text color, header, buttons, and more with a color picker or HTML color code.

  • Customize Service Start Times
    Choose which services start at which times. Example: Coffee Meetings can start at only 10am and 2pm. Or new client meetings only at 4pm on Mondays.

  • Languages Supported
    Bookafy supports roughly 35 languages including Chinese, Japanese, German, French, Spanish, Hindi and many many more. Your clients will see language in the Businesses primary language.

  • Import Customers
    If you have a list of current customers, you can import all of their contact info… and if you need your whole calendar imported we can do that for you. Free.

Software Description:

Chat.io is a multichannel communication platform and support system designed to interact with website visitors through live chat, offline messaging and Messenger. This results in better customer support and has the potential to increase your revenue.

From answering support queries to onboarding new customers, chat.io can be used to facilitate every aspect of running a business.  It provides your browsing customers the chance to not only get further information about your products and services, but also a one-on-one experience that isn't available for all companies.

Chat.io provides your customers with instant access to support and sales teams regardless of the channel they are using - website, email, SMS or social media platforms, like Facebook or Twitter.

Launch your 14-day free trial. No credit card, no commitments.

Features:

  • Chat
  • Customer Management
  • External Integrations
  • Scheduling
  • Calendar Management
  • Dashboard
  • Data Import
  • Notifications
  • Multi-User
  • Data Export
  • API
  • Data Visualization

Features:

  • Stripe
  • Feedback Management
  • Project Management
  • Email Integration
  • Data Export
  • External Integrations
  • Notifications
  • Data Import
  • API
  • Customer Management
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Time Management
  • Calendar Management
  • Chat
  • Payment Processor
  • Scheduling

Features:

  • Dashboard
  • Notifications
  • External Integrations
  • Contact Management
  • Third-Party Plugins/Add-Ons
  • Chat
  • Customer Management
  • Lead Management
  • Multi-User
  • API

Summary:

    No key features associated with this application.

Summary:

  • Online Scheduling

  • SMS Text Reminders

  • Recurring Appointments

  • Class Scheduling

  • iFrame

  • Google Calendar 2-way Sync

  • Outlook Calendar 2-way Sync

  • Customer Marketing Messages

  • Receive customers full social profile

Summary:

  • Connect directly with your leads

  • Provide more personalized support

  • Contact customers via Messenger

  • Speed up the response time with AI-powered canned responses

  • Chat on the go with mobile apps for iOS and Android

  • Integrate with your workflow using an open API and webhooks

Basic

$300.00
unlimited user(s) / month
Included in plan:
  • Unlimited Users
  • Customer Success Support
  • Customized Questionnaire

Pricing:

  • Starting from: $7.00/month
  • Credit card required: No
  • $7 per user per month.
    Accounts with user count above 20 can qualify for reduced pricing.

Free

Free
Included in plan:
  • Free website with booking page

Pro

$7.00
1 user(s) / month
Included in plan:
  • Text Messaging
  • Two Way Calendar Sync
  • Display customers social profiles
  • Multiple Staff/Users

FAQs:

    What platforms does this service support?
  • It Supports

    Windows
    iOS
    Mac
    Android

  • Does this service integrate with any other apps?
  • With Open API feature it can integrate with any third party apps

  • What is this service generally used for?
  • CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

    Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
    Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

    Broadly It is used for
    Customer Experience Management
    Customer Sentiment Analysis
    Net Promoter Score Calculation
    Loop Closer
    Feedback Management System
    Customer Analytics

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it has multi-user capability

    View and access can be designed for each level of users.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

  • Who are the main user groups of this service?
  • This platform can be used for all consumer-facing industries
    Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

  • What are some applications this service is commonly used in tandem with?
  • Mailchimp
    Salesforce
    Freshdesk
    Microsoft
    Zendesk
    sms gupshup
    KooKoo
    Nexmo

  • Does this service offer an API?
  • Yes, it has an Open API

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Chat.io has a support team that is available 24/7 via live chat, email, and phone.

  • Does this service offer multi-user capability (e.g. teams)?
  • There's no limitation as to the number of user accounts. Each user can have their own account.

  • What are some applications this service is commonly used in tandem with?
  • Chat.io can be integrated with the tools you already use, such as Messenger, allowing to support customers from your Facebook page.

  • What platforms does this service support?
  • Chat.io comes with a range of clean, powerful applications to chat with customers - web app, desktop, and mobile.

  • What is this service generally used for?
  • Chat.io's omnichannel platform is designed for covering the needs of both sales and customer service teams.

  • Who are the main user groups of this service?
  • Hosting, retail, travel, government, manufacturing, education, finance – any industry can benefit from chat.io's communication platform.

  • Does this service offer an API?
  • With its open API and developer tools, chat.io enables easy integration with third party services.

  • Does this service integrate with any other apps?
  • Chat.io

Publisher:

Founded:
-
Based in:
Salt Lake City
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Seattle
Employees:
2-10
Likes:
Followers:
354

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses CloudCherry
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Bengali, Tibetan, Bulgarian, Basque, English, Hindi, Romanian, Russian, Arabic, Dutch, French, German, Hebrew, Indonesian, Italian, Latin, Malayalam, Malay, Turkish, Thai, Telugu, Spanish, Tamil
Regional Restrictions:
No restrictions.

Other:

Who uses Bookafy
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, Bengali, German, Japanese, Italian, Persian, Chinese, French, Hindi, Hungarian, Korean, Spanish, Telugu, Swedish, Vietnamese, Urdu, Turkish
Regional Restrictions:
Payment systems with stripe and authorize.net do not work in all countries. You can verify payment in your country by going to stripe.com or authorize.net

Other:

Who uses Chat.io
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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