CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.
Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.
Software Description
Launching a new release of your software can be much faster and safer with 99tests Bugbash.
Get up to 50 testers to test your software application in just three days and log 100 bugs. The testing is done on real devices with real world conditions by testers from across the world.
99tests also automates the user flows of your application, so any new feature released by your development team can be tested in just one hour with results of passed and failed user flows.
Features
Chat
Customer Management
External Integrations
Scheduling
Calendar Management
Dashboard
Data Import
Notifications
Multi-User
Data Export
API
Data Visualization
Features
Personal Learning
Gamification
Corporate/Business
Employee Training
Data Visualization
Third-Party Plugins/Add-Ons
Scheduling
Multi-Site
Data Import
Data Export
External Integrations
Multi-App
Notifications
API
Multi-User
Bug Tracking
Dashboard
Summary
No key features associated with this application.
Summary
No key features associated with this application.
Basic
$300.00
unlimited user(s) / month
Included in plan:
Unlimited Users
Customer Success Support
Customized Questionnaire
Bugbash
$995.00
One Test Cycle
Included in plan:
100 Bugs
3 Days
Upto 25 Testers
FAQs
What platforms does this service support?
It Supports
Windows
iOS
Mac
Android
Does this service integrate with any other apps?
With Open API feature it can integrate with any third party apps
What is this service generally used for?
CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.
Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
Broadly It is used for
Customer Experience Management
Customer Sentiment Analysis
Net Promoter Score Calculation
Loop Closer
Feedback Management System
Customer Analytics
Does this service offer multi-user capability (e.g. teams)?
Yes, it has multi-user capability
View and access can be designed for each level of users.
Does this service offer guides, tutorials and or customer support?
Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.
Who are the main user groups of this service?
This platform can be used for all consumer-facing industries
Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant
What are some applications this service is commonly used in tandem with?
Mailchimp
Salesforce
Freshdesk
Microsoft
Zendesk
sms gupshup
KooKoo
Nexmo
Does this service offer an API?
Yes, it has an Open API
FAQs
Does this service offer an API?
API will be offered by next month.
Does this service offer multi-user capability (e.g. teams)?
Yes, companies can invite team members based on roles like Testers, Developers, Product Managers, CTOs, VPs in Technology.
Does this service integrate with any other apps?
Yes, 99tests integrates with Jira, Pivotal, Bugzilla, Github, Mantis, and Trello.
Continuous Integration (CI) tools like Circle CI, Travis, Jenkins are supported.
