Compare CloudBerry Remote Assistant vs appVuze vs Bomgar

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Crozscore:

84%
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48%
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Crozscore:

84%
what is this?
74%
45%
interest falling
CloudBerry Remote Assistant screenshot view 1 more appVuze screenshot Bomgar screenshot view 5 more

Software Description:

CloudBerry Remote Assistant is a Windows software for remote control and desktop sharing. The solution is designed for quick and secure access and control a remote desktop or server computer over the Internet.

Software Description:

appVuze is an innovative platform for help desk agents to assist mobile app users in moments of trouble. Using chat, VoIP, screen, and camera sharing, the support agent can effectively assist users. In addition, chatbot integrations allow for automatic handling of simple requests.

Software Description:

Bomgar helps its clients to get secure access in remote support operations. It secures inter-device connections in privileged access management, and identity controlling.

This service reduces threat that can arise in device-to-device network, protecting systems and important data. IT security professionals can this way establish secure connections, anywhere in the world.

Access to the system is given only to privileged operators, and the whole process is firmly secured and monitored.

Features:

  • External Integrations
  • Customer Management
  • Password & Access Management
  • Project Management

Features:

  • Customer Management
  • Multi-User
  • Chat
  • Call Tracking
  • Data Visualization
  • External Integrations

Features:

  • Dashboard
  • Notifications
  • Password & Access Management
  • API
  • File Sharing
  • File Transfer
  • External Integrations
  • 2-Factor Authentication

Summary:

  • Remote control and desktop sharing

  • SSL-encrypted connection

  • Text and voice chat

  • Usage of Windows key in scaled mode

  • Bandwidth optimization

  • Display of remote cursor

  • Unattended access

  • Invite users through link

  • Disconnect shutdown behavior

Summary:

    No key features associated with this application.

Summary:

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Credentials Management

Connect

$683.00
1 server(s) / month
Included in plan:
  • Per named license

Cloud

$1,892.00
1 server(s) / month
Included in plan:
  • Per concurred license

Team Appliance

$1,702.00
1 user(s) / month
Included in plan:
  • Per concurred license + Data Center

FAQs:

    What is this service generally used for?
  • The Remote Assistant is built for providing its users a PC remote access along with voice and text chat for communications.

  • Does this service offer an API?
  • Remote Assistant is a freeware standalone software, no API needed

  • Does this service integrate with any other apps?
  • CloudBerry Backup, CloudBerry Managed Backup Service work fine with Remote Assistant

  • Who are the main user groups of this service?
  • Remote Assistant can be used by both it-service providers and end-users

  • Does this service offer guides, tutorials and or customer support?
  • There is a user manual on the website

  • What are some applications this service is commonly used in tandem with?
  • CloudBerry Remote Assistant is fully integrated with Cloudberry Managed Backup Service

  • What platforms does this service support?
  • Currently Remote Assistant is supported by Windows OS

  • Does this service offer multi-user capability (e.g. teams)?
  • This feature is currently under development, no ETA yet

FAQs:

    What is this service generally used for?
  • Primarily the service is used to provide customer support to mobile app users.

  • Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • There is documentation available online for integration of the SDK into mobile apps. The web-based dashboard is very easy to use. Customers can contact us for help by phone or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Once a company is registered, admins can invite their team members to join the platform to represent their group and/or company.

  • Who are the main user groups of this service?
  • Small and medium sized businesses as well as large enterprises.

  • Does this service integrate with any other apps?
  • Yes. Currently, appVuze provides integration with Zendesk.

  • What platforms does this service support?
  • Support agents log on to web-based dashboard to monitor incoming requests. For mobile platforms, we have SDK's available for native iOS and Android, as well as PhoneGap/Cordova and Xamarin.

FAQs:

    What platforms does this service support?
  • Platforms supported: Mac, Windows, Linux, Android, iOS.

  • What is this service generally used for?
  • It is used to obtain secure remote support and privileged access management.

  • What are some applications this service is commonly used in tandem with?
  • It is mostly used together with service desk ticketing systems.

  • Who are the main user groups of this service?
  • Users of Bomgar are security and IT professionals in businesses of all sizes.

  • Does this service integrate with any other apps?
  • Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, Freshservice, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunVie, ChangeGear, Symantec, SysAid, TOPdesk, Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Bomgar offers following support options: Chat, Phone Support, Training, Email Support.

  • Does this service offer an API?
  • Yes, it offers an API.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
2.96k
Followers:
2.27k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
72

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
3.65k

Other:

Who uses CloudBerry Remote Assistant
  • Personal
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses appVuze
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Bomgar
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Dutch, French
Regional Restrictions:
No restrictions.
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