Compare CloudBerry Remote Assistant vs appVuze vs Apizee

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Crozscore:

83%
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48%
interest rising

Crozscore:

51%
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18%
interest falling

Crozscore:

58%
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30%
interest falling
CloudBerry Remote Assistant screenshot view 1 more appVuze screenshot Apizee screenshot view 5 more

Software Description:

CloudBerry Remote Assistant is a Windows software for remote control and desktop sharing. The solution is designed for quick and secure access and control a remote desktop or server computer over the Internet.

Software Description:

appVuze is an innovative platform for help desk agents to assist mobile app users in moments of trouble. Using chat, VoIP, screen, and camera sharing, the support agent can effectively assist users. In addition, chatbot integrations allow for automatic handling of simple requests.

Software Description:

Apizee provides customer interactions, visual assistance and web conferencing solutions for enterprises and organizations. Our multichannel solutions, based on WebRTC, a disrupting telecom technology, are leveraged to work on simple web browser without any plugin or software download and are also responsive and compatible with different connected devices.

Our SaaS platform enables simple installation and provide several APIs to meet businesses requirements. Apizee's solutions and cloud APIs are leveraged by players such as Crédit Agricole, Safran, Enedis, Renault, Barclays, Nexity, ExxonMobil, AMA and Bluelink.

Apizee provides collaboration and customer relationship management solutions for companies and application developers in the form of SaaS packaged and a cloud development library.

Apizee was created in 2013 by Michel L'Hostis and Frédéric Luart, experts in telecoms and SaaS.

Features:

  • External Integrations
  • Customer Management
  • Password & Access Management
  • Project Management

Features:

  • Customer Management
  • Multi-User
  • Chat
  • Call Tracking
  • Data Visualization
  • External Integrations

Features:

  • Click-to-Dial
  • Dashboard
  • Batch Permissions & Access
  • Data Export
  • Chat
  • History/Version Control
  • Scheduling
  • Call Recording
  • External Integrations
  • Multi-User
  • Notifications
  • API

Summary:

  • Remote control and desktop sharing

  • SSL-encrypted connection

  • Text and voice chat

  • Usage of Windows key in scaled mode

  • Bandwidth optimization

  • Display of remote cursor

  • Unattended access

  • Invite users through link

  • Disconnect shutdown behavior

Summary:

    No key features associated with this application.

Summary:

  • Instant messaging.

  • Video communications.

  • Visual Collaboration: screenshare, real-time annotations, video pointer, file sharing.

  • Plugin-Free: WebRTC technology, 100% web-based communication experience.

  • Web APIs enabling easy integration within any technical environment.

  • Multi-Device: experience Apizee solutions seamlessly on laptops, smartphones, tablets and wearables.

  • SIP connectivity.

  • Customisation.

  • On-premise deployment in option.

FAQs:

    What is this service generally used for?
  • The Remote Assistant is built for providing its users a PC remote access along with voice and text chat for communications.

  • Does this service offer an API?
  • Remote Assistant is a freeware standalone software, no API needed

  • Does this service integrate with any other apps?
  • CloudBerry Backup, CloudBerry Managed Backup Service work fine with Remote Assistant

  • Who are the main user groups of this service?
  • Remote Assistant can be used by both it-service providers and end-users

  • Does this service offer guides, tutorials and or customer support?
  • There is a user manual on the website

  • What are some applications this service is commonly used in tandem with?
  • CloudBerry Remote Assistant is fully integrated with Cloudberry Managed Backup Service

  • What platforms does this service support?
  • Currently Remote Assistant is supported by Windows OS

  • Does this service offer multi-user capability (e.g. teams)?
  • This feature is currently under development, no ETA yet

FAQs:

    What is this service generally used for?
  • Primarily the service is used to provide customer support to mobile app users.

  • Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • There is documentation available online for integration of the SDK into mobile apps. The web-based dashboard is very easy to use. Customers can contact us for help by phone or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Once a company is registered, admins can invite their team members to join the platform to represent their group and/or company.

  • Who are the main user groups of this service?
  • Small and medium sized businesses as well as large enterprises.

  • Does this service integrate with any other apps?
  • Yes. Currently, appVuze provides integration with Zendesk.

  • What platforms does this service support?
  • Support agents log on to web-based dashboard to monitor incoming requests. For mobile platforms, we have SDK's available for native iOS and Android, as well as PhoneGap/Cordova and Xamarin.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Does this service integrate with any other apps?
  • No, there are no integrations available.

  • What is this service generally used for?
  • Customer engagement, Customer relations, Lead generation, Customer support, Field service management, After-sales support, and Enterprise collaboration.

  • What platforms does this service support?
  • OS : Windows, Mac, Android, iOS
    Browsers: Google Chrome, Firefox, Opera, Internet explorer, Safari, Android.

  • Does this service offer an API?
  • Yes, several.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Lannion
Employees:
11-50
Likes:
Followers:

Other:

Who uses CloudBerry Remote Assistant
  • Personal
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses appVuze
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Apizee
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, French, Italian
Regional Restrictions:
No restrictions.
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