Compare Close Global vs Synthetix

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Crozscore:

71%
what is this?
94%
15%
interest falling

Crozscore:

58%
what is this?
29%
interest falling
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Software Description:

Virtual Meeting Spaces provides businesses with the ability to make better business decisions, faster together. Using cloud-based video conferencing software, you can seamlessly connect devices you already have, are familiar with and have invested in – including Skype for Business, Cisco, Polycom and Lifesize – to EVERY other device or platform, without the need for additional hardware or downloads.

With no need for additional hardware, the ability to connect all your current solutions together with those of other internal and external platforms, you can drive down costs by up to 90%. Being able to seamlessly connect all your teams together further reduces costs by eliminating unnecessary travel and studio costs.

The complete interoperability of Virtual Meeting Spaces reduces costs as no new, expensive hardware is necessary. It allows one-click connectivity between all members of your teams, wherever they are and whatever device they have access to, increasing productivity and communication and saving time. Teams that can see each other work better together, and with the 60,000x faster comprehension and 4x longer message retention that occurs when using visual communication over audial, your teams will be working better than ever. With the added ability to screen share, record meetings and stream them live to Youtube, training also becomes much more flexible and accessible. Not only will your current staff benefit, but recruiting and training new staff will be easier than ever!

Also, with the opportunity of completely rebranding Virtual Meeting Spaces to your own brand, you will be able to connect your business using a platform that reinforces your corporate look and feel, and boasts your commitment to visual communication.

Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Features:

  • API
  • Email Integration
  • Notifications
  • Contact Management
  • File Sharing
  • Dashboard
  • Call Recording
  • Multi-User
  • Calendar Management
  • Chat
  • Scheduling

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Summary:

  • Seamlessly connect devices you already have, are familiar with and have invested in!

  • Link AV systems to EVERY other video solution including Skype for Business, Cisco, Polycom and Lifesize!

  • Record, Stream and Share your meetings.

  • Branding options - make Virtual Meeting Spaces your own!

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

Free Trial

Free
Included in plan:
  • 30 Day Free Trial

Subscription

$70.00
1 user(s) / month
Included in plan:
  • From £54 per month
  • Monthly/Annual Subscription Available

Contract and Burst

$20.00
1 user(s) / month
Included in plan:
  • From £15 per month

Pay As You Go

$0.00
1 user(s) / month
Included in plan:
  • No Fixed Monthly Costs
  • No Room Usage, No Costs

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Virtual Meeting Spaces are perfect for use by teams. With up to 25 participants per meeting, there is plenty of room to invite everyone into a meeting and get them collaborating from any device, wherever they are.

  • Does this service offer guides, tutorials and or customer support?
  • We offer a Quick Start Guide and a Technical Guide, as well as online support, all accessible via the website.

  • Does this service integrate with any other apps?
  • Outlook integration is available using a Virtual Meeting Space, in order to invite participants and schedule future meetings.

  • What platforms does this service support?
  • With the complete interoperability of Virtual Meeting Spaces, it can link all your devices and platforms to EVERY other device and platform available - including Skype for Business, Cisco, Polycom and Lifesize.

  • What is this service generally used for?
  • This service is generally used for connecting your teams wherever they are, using devices they already have, are familiar with and have invested in.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
54
Followers:
734

Other:

Who uses Close Global
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

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