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About Clicksurv

Reduce customer losses with ClickSurv by launching a virtual customer response team In minutes.

ClickSurv is a new type of customer surveying and response software that combines the power of surveys and IBM Watson bot automation to gather information quickly and respond to issues in real time.

You can send feedback surveys immediately, schedule them to go out on a regular basis or even embed a mini survey in your email signature.

Clickurv uses Quick tap surveys that are easier for customers to understand and respond to, and alerts you to responses immediately in a dashboard. You can get an instant feedback at a glance, send messages, and engage customers in real time.

ClickSurv is the only software of its kind to incorporate IBM Watson Technology that automatically interacts with responders as soon as they respond. It’s like instantly building a team of virtual customer service agents to help keep your customers happy.

Find out why we are the best choice for surveying, managing engagement and customer experience.

Start your free trial today!

About CheckMarket

Over 10,000 users in more than 150 countries use our enterprise survey tool to conduct beautiful surveys and act on the results. Since 2002 our clients appreciate our free 24/7 support and advanced enterprise features such as multilingual surveys, notifications, automations, security roles, use of own domain, unlimited users, etc.

Our online survey tool provides everything you need to quickly and securely create, distribute and analyze online surveys. We take care of the technical aspect such as hosting, backups, security and capacity, so you can focus on the results and the actions that flow from them.

Turn your questions into business decisions.

You can build a survey from scratch or use one of the survey templates created by our research experts. You can also leave it to us, because our professional services team focuses on what works: best practices, the methodologies, technologies, and processes that lead to actionable insights. We offer a wide range of services; everything from scripting, panels and design, to custom reporting and paper survey projects.

About SmartSurvey

SmartSurvey allows users to directly reach the people whose opinions matter the most, clients, partners, patients, students and suppliers.

SmartSurvey specializes in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on UK/EU based servers.

Whether you’re conducting market research, reviewing employee engagement or measuring customer satisfaction, our software has advanced features to suit every need.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score

Summary

  • ClickSurv is a new type of customer surveying and response software that combines the power of surveys and IBM Watson both automation to gather information quickly and respond to issues in real time.

Summary

  • Unlimited users & user rights

  • Use of own domain

  • Free unlimited support 365 days a year

  • Automatic notifications

  • Free survey templates (including Net Promoter Score & Customer Effort Score)

  • Wide range of professional services

  • Exports for SPSS, Excel, Powerpoint & Word

  • Advanced security features

Summary

  • Unlimited questions

  • Unlimited responses

  • Advanced skip logic and piping

  • Bulk email distribution

  • Custom branding and themes

  • Multi-user managment

  • Multi-language

  • SMS distribution

  • Offline/kiosk mode

Pricing

Starter

$39.00
1 user(s) / month
Included in plan:
  • IBM Watson Included

Pricing

Basic

$150.00
unlimited user(s) / month
Included in plan:
  • 500 monthly survey responses
  • Unlimited users
  • Unlimited number of surveys
  • Unlimited questions per survey
  • Unlimited access to all features

Pricing

Pro

$30.00
1 user(s) / month
Included in plan:
  • ALL BASIC FEATURES
  • Unlimited questions
  • 1 user account
  • Advanced question types
  • Export to Excel, CSV, PDF or Word
  • Advanced filtering & cross-tabs
  • Multiple tracking links
  • Skip logic & piping features
  • Custom theme/branding tool
  • 1000 response maximum per month
  • Unlimited surveys
  • Two-Factor Authentication
  • Text Analysis

Basic

Free
Included in plan:
  • 15 questions per survey
  • 100 response maximum per month
  • 1 user account
  • Unlimited surveys
  • Ready-made survey templates
  • Real-time Analytics
  • Phone, Chat & Email support
  • Increased security (SSL/HTTPS)
  • Standard training

Business Team

$1,080.00
3 user(s) / year
Included in plan:
  • Unlimited questions
  • Unlimited responses
  • Starting at 3 user accounts
  • Unlimited surveys
  • Multi-user Management
  • ALL BUSINESS FEATURES

Business

$50.00
1 user(s) / month
Included in plan:
  • ALL PRO FEATURES
  • Unlimited questions
  • Unlimited responses
  • File upload question type
  • Advanced question & page logic
  • Schedule reports sent by email
  • Advanced cross-tab report
  • Survey authentication
  • Enhanced security settings
  • 1 user account
  • Unlimited surveys
  • Bulk email tool

Enterprise

$1,020.00
1 user(s) / year
Included in plan:
  • ALL BUSINESS FEATURES
  • Unlimited questions
  • Unlimited surveys
  • Unlimited responses
  • 1 user account
  • Customer success team access
  • API access
  • Webhooks
  • Custom survey redirects
  • Email triggers
  • Google Analytics intergration
  • Multi-language
  • Offline mode
  • Send by SMS

Enterprise Team

$2,700.00
3 user(s) / year
Included in plan:
  • ALL ENTERPRISE FEATURES
  • Unlimited surveys
  • Unlimited responses
  • Unlimited questions
  • Multi-user Management
  • Professionally designed templates
  • Access restriction by IP

FAQs

    What platforms does this service support?
  • Web apps

  • Who are the main user groups of this service?
  • Clicksurv is for all businesses that want to easily track and manage customer satisfaction with a virtually customer response team that identifies problems and reduces churn.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What is this service generally used for?
  • Clicksurv uses quick tap surveys and artificial intelligence to keep an eye on customer happiness and deal with issues immediately.

  • Does this service offer an API?
  • Yes

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We've got an extensive help center on our website and we offer free support via email or phone in English, Dutch and French.

  • Does this service integrate with any other apps?
  • Our survey tool integrates with Salesforce, Zendesk, Slack, Zapier and most social media (Facebook, Twitter, LinkedIn, WhatsApp).

  • What is this service generally used for?
  • Customers use our survey tool for various types of research. Here are some examples: Net Promoter Score, customer satisfaction, employee engagement, 360° feedback, website evaluation, ...

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, this feature is included in all pricing plans.

  • Does this service offer an API?
  • Yes, we have an API that allows for tight integration with your internal systems, so that you can automate your research.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We offer support to all of our members through our ticket system found in your control panel, as well as Email, Chat and Phone support. Business and Enterprise users benefit from a personal account manager. Enterprise Team accounts and above gain access to our Customer success team.

  • Who are the main user groups of this service?
  • Over 240,000 users worldwide benefit from our survey software. We have features to suit everyone, from self-employed researchers to multinational corporations.

    Our customers range from businesses including Microsoft, BBC, FIFA, IKEA, and IBM to universities, colleges, charities, not-for-profit organizations, government departments, NHS hospitals, police forces and local councils.

  • What platforms does this service support?
  • SmartSurvey currently supports Zapier, Google Analytics & Salesforce integrations.

  • Does this service offer an API?
  • The SmartSurvey API gives you access to secure survey data for use in your own app. It strives to be RESTful and is organized around the main resources you’re familiar with from the SmartSurvey web interface.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, whether you work in a small, medium or large enterprise you can manage multiple users with ease. Admins can add and remove users, and set response quotas per person.

    Your team can share themes, contact lists, and commonly used questions. If specific surveys and forms need to be used, they can be duplicated and transferred between users.

    Account administrators can set different survey functionality permissions for multiple or individual users. Access to each feature can be regulated, from design updates to results viewing and survey settings management.

  • What is this service generally used for?
  • SmartSurvey is the UK’s leading provider of online surveys, questionnaires, forms and quizzes, used for market research, customer feedback, employee engagement, registration forms, event management and more.

    Customers can generate survey invitations digitally via email and SMS, share them via social media and embed them directly onto websites or commission custom pop-up surveys. Results can be viewed in real-time and exported in CSV (Excel) for analysis.

Vendor Information

Founded:
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Based in:
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Employees:
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0

Vendor Information

Founded:
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Based in:
Turnhout
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Clicksurv
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses CheckMarket
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, French, Dutch
Regional Restrictions:
No restrictions.

Other

Who uses SmartSurvey
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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