Compare Clicksurv vs Nicereply vs Examinare

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Crozscore:

82%
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80%
40%
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Crozscore:

59%
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25%
interest falling
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Software Description:

Reduce customer losses with ClickSurv by launching a virtual customer response team In minutes.

ClickSurv is a new type of customer surveying and response software that combines the power of surveys and IBM Watson bot automation to gather information quickly and respond to issues in real time.

You can send feedback surveys immediately, schedule them to go out on a regular basis or even embed a mini survey in your email signature.

Clickurv uses Quick tap surveys that are easier for customers to understand and respond to, and alerts you to responses immediately in a dashboard. You can get an instant feedback at a glance, send messages, and engage customers in real time.

ClickSurv is the only software of its kind to incorporate IBM Watson Technology that automatically interacts with responders as soon as they respond. It’s like instantly building a team of virtual customer service agents to help keep your customers happy.

Find out why we are the best choice for surveying, managing engagement and customer experience.

Start your free trial today!

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

Examinare Survey Tool makes it easy for you to create and administer surveys, whether online or on-site. The system also generates reports automatically, giving you a detailed analysis of your survey results based on your specifications and survey responses. Simply put, Examinare Survey Tool is an ideal application for businesses, researchers, product developers, and more.

Examinare Survey Tool helps you build and conduct questionnaires, polls, investigative projects, and surveys via phone. The application supports various channels of communication to help users’ survey materials reach their intended audience. Reporting and analysis of results are fast, easy, and very detailed.

On top of that, surveys can be translated into more than 25 languages, which is perfect for local surveys in multiple regions. Aside from supporting left-to-right languages (English, Chinese, French, etc.), Examinare Survey Tool is also compatible with a number of left-to-right languages, such as Arabic.

Examinare Survey Tool offers a powerful API and delivers comprehensive support for the developers who would like to implement survey/customer feedback control solutions by themselves. Security is of paramount concern. Examinare’s cloud servers are hosted mainly in Sweden on a military-standard platforms. Customer information remans private and security protocols include 24/7/365 round-the-clock checks on all their servers with backups are made every hour.

Features:

  • Scheduling
  • Calendar Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Marketing Automation
  • External Integrations
  • Data Visualization
  • Batch Permissions & Access
  • Data Import
  • Data Export
  • Email Integration
  • API
  • Contact Management

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Features:

  • Marketing Automation
  • Notifications
  • Scheduling
  • Dashboard
  • Contact Management
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Multi-User
  • Data Visualization
  • External Integrations

Summary:

  • ClickSurv is a new type of customer surveying and response software that combines the power of surveys and IBM Watson both automation to gather information quickly and respond to issues in real time.

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

    No key features associated with this application.

Starter

$39.00
1 user(s) / month
Included in plan:
  • IBM Watson Included

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Business+

$42.00
1 user(s) / month
Included in plan:
  • Testrun for 7 days
  • Unlimited Answers, Polls & Recipients
  • 3 Surveys (Published Simultaneously)
  • Templates
  • Email Support
  • Live Chat Support
  • Phone Support

UNLIMITED

$93.00
1 user(s) / month
Included in plan:
  • Testrun for 7 days
  • Unlimited Answers, Polls & Recipients
  • Unlimited amount of Surveys
  • Templates
  • Phone Surveys
  • Email Support
  • Live Chat Support
  • Phone Support
  • Examinare modules & Integrations
  • Personal Contact Support

STUDENT VERSION

$11.00
1 user(s) / month
Included in plan:
  • Unlimited Answers & Recipients
  • 2 Surveys (Published Simultaneously)
  • Templates
  • Email Support
  • Live Chat Support

FAQs:

    What platforms does this service support?
  • Web apps

  • Who are the main user groups of this service?
  • Clicksurv is for all businesses that want to easily track and manage customer satisfaction with a virtually customer response team that identifies problems and reduces churn.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What is this service generally used for?
  • Clicksurv uses quick tap surveys and artificial intelligence to keep an eye on customer happiness and deal with issues immediately.

  • Does this service offer an API?
  • Yes

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs:

    Does this service offer an API?
  • Examinare system is fully functional by API connection. Developers can use Examinare API to automate Survey Invites, get data about recipients or get votes both in individual view or with demographics attached.
    Examinare API can also be used to control phone surveys distribution and Magic Polls™.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Online user manual, video tutorials, support by chat, email and phone is available in Examinare.

  • Does this service integrate with any other apps?
  • Examinare Survey Tool has a powerful API which lets to create any integrations needed. The shortlist of ready-made integrations includes the ones for:
    Dropbox
    Zendesk
    Mailchimp
    Prestashop
    Shopify
    WooCommerce
    Twilio
    Fortnox

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Examinare's price plans variability is very rich.

  • What platforms does this service support?
  • Examinare is a web service that is why it supports any platform that has access to the internet.

  • Who are the main user groups of this service?
  • Examinare Survey Tool is an ideal application for sales and marketing professionals, product researchers, and other users looking for a data mining product to quickly create and conduct surveys both on the web and in the field. It helps businesses gather feedback from their consumers as well as determine the direct connection to their customers’ likes and dislikes.

  • What is this service generally used for?
  • Examinare Survey Tool is used for creation of:
    online surveys
    polls
    questionnaires
    phone surveys
    other kinds of investigation projects.

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
711
Followers:
1.63k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Clicksurv
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Examinare
  • Personal
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Swedish, Russian, Ukrainian, Arabic, German, Italian, Norwegian, Danish, Finnish, Dutch, Spanish, Thai, Japanese, Chinese, Portuguese, Hindi, Polish, Hebrew, Greek, Macedonian, Icelandic, Lithuanian
Regional Restrictions:
No restrictions.
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