Compare Clicksurv vs Nicereply vs EmailMeForm

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Software Description:

Reduce customer losses with ClickSurv by launching a virtual customer response team In minutes.

ClickSurv is a new type of customer surveying and response software that combines the power of surveys and IBM Watson bot automation to gather information quickly and respond to issues in real time.

You can send feedback surveys immediately, schedule them to go out on a regular basis or even embed a mini survey in your email signature.

Clickurv uses Quick tap surveys that are easier for customers to understand and respond to, and alerts you to responses immediately in a dashboard. You can get an instant feedback at a glance, send messages, and engage customers in real time.

ClickSurv is the only software of its kind to incorporate IBM Watson Technology that automatically interacts with responders as soon as they respond. It’s like instantly building a team of virtual customer service agents to help keep your customers happy.

Find out why we are the best choice for surveying, managing engagement and customer experience.

Start your free trial today!

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

EmailMeForm benefits at a glance:

  • Built for non-tech savvy users, no coding required
  • DIY intuitive form and survey builder interface
  • Drag & drop fields ready for immediate implementation and customization
  • Unlimited number of forms you can create at no cost
  • Advanced features like autoresponder, form logic, email notifications, security data encryption, reports, personalization, collaboration, file upload, and more.
  • 100+ free editable templates for quick setup
  • Bespoke solutions like custom form design and integration with 3rd party apps by our experts
  • Free and secure cloud storage in your EmailMeForm account
  • Shareable data reports with various grids, tables, and charts
  • Enhanced security through SSL, data, and field encryption
  • Payment integration with PayPal, Stripe, BrainTree, Freshbooks, Authorize.net and more web merchants enables smooth online payments through our forms
  • 3rd party app integrations for automated data flows
  • Social integration with Facebook, Twitter and blogs
  • Team collaboration options

EmailMeForm is a trusted online form solution that supports easy creation and sharing of web forms for free. Since 2006, we’ve been helping businesses, organizations, public institutions, entrepreneurs, and individuals collect and distribute valuable data quickly and painlessly.

With our intuitive drag & drop interface, users can create online forms and surveys from scratch or choose from a variety of editable free templates we provide. For those requiring next level solutions, our team is available to craft custom forms and integrate them with 3rd party business apps you use.

We've undergone many enhancements to develop the platform that nowadays supports millions of users and all along we’ve been nurturing personal approach to each and every customer we have. Our future is focused on building an exceptional service that will continue to evolve the way our customers collect, analyze, and use data.

Features:

  • Scheduling
  • Calendar Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Marketing Automation
  • External Integrations
  • Data Visualization
  • Batch Permissions & Access
  • Data Import
  • Data Export
  • Email Integration
  • API
  • Contact Management

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Features:

  • Social-Media Integration
  • Contact Sharing
  • Custom Data Forms
  • Third-Party Plugins/Add-Ons
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Multi-User
  • Contact Management
  • Data Export
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations

Summary:

  • ClickSurv is a new type of customer surveying and response software that combines the power of surveys and IBM Watson both automation to gather information quickly and respond to issues in real time.

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

  • Built for non-tech savvy users, no coding required

  • DIY intuitive form and survey builder interface with fields ready for immediate implementation and customization

  • Unlimited number of forms you can create at no cost

  • 100+ free editable templates for quick setup

  • Bespoke solutions like custom form design and integration with 3rd party apps by our experts

  • Free and secure cloud storage in your EmailMeForm account

  • Shareable data reports with various grids, tables, and charts

  • Enhanced security through SSL, data, and field encryption

  • Payment integration with PayPal, Stripe, BrainTree, Freshbooks, Authorize.net and more

  • 3rd party app integrations for automated data flows

Starter

$39.00
1 user(s) / month
Included in plan:
  • IBM Watson Included

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Basic

Free
Included in plan:
  • 100 form entries per month
  • 50 form fields
  • 3 data reports
  • 1 custom theme
  • 100MB storage space
  • 2MB max file size per entry
  • 1 user
  • Redirect to custom URL
  • Email notifications
  • Anti-spam CAPTCHA protection
  • Standard support

Plus

$9.95
1 user(s) / month
Included in plan:
  • Unlimited number of forms
  • Unlimited form fields
  • Unlimited data reports
  • 2000 form entries per month
  • 10 themes
  • 5GB secure cloud storage
  • 10MB per entry / 10MB max file size
  • 2 users
  • Email notifications
  • Anti-spam CAPTCHA protection
  • Extended support
  • Branding unlocked (add your logo, font, backgrounds, etc.)
  • SSL form encryption
  • Autoresponder
  • Multiple file upload
  • Password form protection
  • Save & resume feature
  • Logic form rules
  • Data export: XLS, CSV, Tab Delimited

Pro

$19.95
1 user(s) / month
Included in plan:
  • Unlimited number of forms
  • Unlimited form fields
  • Unlimited data reports
  • 10000 form entries per month
  • Unlimited number of themes
  • 20GB secure cloud storage
  • 20MB per form entry / 10MB max file size
  • 10 users
  • Email notifications
  • Anti-spam CAPTCHA protection
  • Premium support
  • Branding unlocked (add your logo, font, backgrounds, etc.))
  • SSL form encryption
  • Autoresponder
  • Multiple file upload
  • Password form protection
  • Save & resume feature
  • Logic form rules
  • Data export: XLS, CSV, Tab Delimited
  • Payment integration (PayPal, Stripe, Braintree, and more)
  • 3rd party app integrations
  • Encryption of sensitive fields
  • Storage encryption

Premium

$39.95
1 user(s) / month
Included in plan:
  • Unlimited number of forms
  • Unlimited form fields
  • Unlimited data reports
  • 100000 form entries per month
  • Unlimited number of themes
  • 50GB secure cloud storage
  • 20MB per form entry / 10MB max file size
  • 50 users
  • Anti-spam CAPTCHA protection
  • Premium support
  • Branding unlocked (add your logo, font, backgrounds, etc.))
  • SSL form encryption
  • Autoresponder
  • Multiple file upload
  • Password form protection
  • Save & resume feature
  • Logic form rules
  • Data export: XLS, CSV, Tab Delimited
  • Payment integration (PayPal, Stripe, Braintree, and more)
  • 3rd party app integrations
  • Encryption of sensitive fields
  • Storage encryption
  • Email notifications

FAQs:

    What platforms does this service support?
  • Web apps

  • Who are the main user groups of this service?
  • Clicksurv is for all businesses that want to easily track and manage customer satisfaction with a virtually customer response team that identifies problems and reduces churn.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What is this service generally used for?
  • Clicksurv uses quick tap surveys and artificial intelligence to keep an eye on customer happiness and deal with issues immediately.

  • Does this service offer an API?
  • Yes

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Redwood City
Employees:
11-50
Likes:
Followers:

Other:

Who uses Clicksurv
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses EmailMeForm
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.
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