Compare ClickSoftware vs Astea vs TrackOne

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Crozscore:

83%
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90%
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Crozscore:

73%
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60%
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Crozscore:

58%
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21%
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Software Description:

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

Software Description:

Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

Software Description:

Feature Benefits

  • Handle Order Acquisition, Processing and Dispatch
  • Real-time monitoring and live tracking of workforce
  • Manage attendance of your workforce for easy payroll
  • Collect Payments via multiple modes, send invoices and manage your finances
  • Data Processing and Analytics with custom reporting
  • Automate workflows and tasks with advanced A.I. Engine
  • Web and App based dashboard to manage orders, assign tasks and oversee workforce.
  • Mobile Apps to manage service requests. Secure communication channel with management and customers.
  • Advanced automation engine to intelligently allocate tasks and reduce manual guess work.

Features:

  • Customer Management
  • Forecasting
  • Scheduling

Features:

  • Customer Management
  • Dashboard
  • Inventory Tracking
  • Project Management
  • Scheduling

Features:

  • Multi-User
  • Scheduling
  • Dashboard
  • Notifications
  • Data Visualization

Summary:

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Summary:

  • Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.

  • Streamline Workflow: Provides improvements in streamlining processes and work order management.

  • Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.

  • Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.

  • Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).

Summary:

  • Optimise your workforce - Efficiently manage your field workforce by increasing utilization.

  • Reduce Operational costs - Reduce costs by streamlining and taking control over your operations.

  • Automate your workflows - Eliminate redundant manpower by automating redundant tasks and workflows.

Pricing:

  • Credit card required: N/A
  • Pricing on demand.

Pricing:

  • Credit card required: N/A
  • Free 14-day trial available

Basic plan

$8.00
1 user(s) / month
Included in plan:
  • Minimum plan $8-$12

FAQs:

    Who are the main user groups of this service?
  • ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

  • What is this service generally used for?
  • It is generally used for workforce management and field service management.

  • What platforms does this service support?
  • It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

  • Does this service integrate with any other apps?
  • It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They provide 24/7 online support, brochures, case studies, and video tutorial.

FAQs:

    Who are the main user groups of this service?
  • Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.

  • What is this service generally used for?
  • It is mainly used for field service management.

  • What platforms does this service support?
  • It is web-based service, with mobile apps for Android and iPhone.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: Online Support, Phone Support, Case Studies, Webinars.

FAQs:

    Who are the main user groups of this service?
  • SME (Small and Medium size enterprise) & Start-ups,
    Hyperlocal services (household services, laundry, beauty),
    Last mile delivery (Retail, eCommerce),
    On ground sales management (Pharma),
    On ground sales management and Field services (Insurance)

  • Does this service offer an API?
  • Yes

  • What platforms does this service support?
  • Cloud Dashboard, Workforce App, A.I. Engine, Customer Mobile App

  • What is this service generally used for?
  • Order Management
    Real Time Tracking
    Attendance Tracking
    Billing & Payments
    Advanced Reporting
    Process Automation

  • Does this service offer guides, tutorials and or customer support?
  • Yes.
    We also offer a training for the workforce of an enterprise

  • Does this service integrate with any other apps?
  • It helps in building an app

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Publisher:

Founded:
1985
Based in:
Petah Tiqva
Employees:
501-1000
Likes:
1.15k
Followers:

Publisher:

Founded:
-
Based in:
Horsham
Employees:
-
Likes:
188
Followers:
519

Publisher:

Founded:
-
Based in:
Bangalore
Employees:
51-200
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses TrackOne
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Marathi, Hindi, Spanish, English, Telugu, Tamil
Regional Restrictions:
No restrictions.
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