Compare ClickSoftware vs ProjectManager.com vs ServiceDesk Plus

More Information More Information More Information

Crozscore:

83%
what is this?
90%
42%
interest rising

Crozscore:

85%
what is this?
80%
45%
interest rising

Crozscore:

86%
what is this?
80%
48%
interest rising
ClickSoftware screenshot view 4 more ProjectManager.com screenshot view 3 more ServiceDesk Plus screenshot

Software Description:

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

Software Description:

ProjectManager.com is a perfect project management tool for those who are looking for a comprehensive system that handles all project management processes easily and effectively. First time users found it easy and fast to perform basis tasks such as creating products, scheduling resources, building task lists, creating tasks, adding comments and attaching project-related files without undergoing prior training.

Adding to the ease of use is the customizable options users have with the dashboard. With just a few clicks and a few drags and drops with the user-friendly interface, you have a dashboard that suits your preferences and most importantly, the way you work.

This range of customization also applies to reports. You can build reports based on your specific criteria and reflect the figures and insights that you want. Reports can be delivered in various formats, such as PDF, CSV, or as an Excel or Word file.

With ProjectManager, you can easily create new projects, plan out and schedule tasks, allocate resources and assets, and monitor progress of all your projects from a single dashboard. Every task is managed and tracked down to the last detail and updates are reflected instantaneously.

One very unique feature that project managers will surely love is its ability to compare a project’s actual vs. planned progress. This enables project managers and team members to see how off or on track they are in relation to the progress of their projects, letting them make the necessary adjustments and changes to ensure that all projects are delivered on time.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • Customer Management
  • Forecasting
  • Scheduling

Features:

  • Customer Management
  • Dashboard
  • Calendar Management
  • Scheduling
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Inventory Tracking
  • Travel Management
  • Supplier Management
  • Project Management
  • Notifications
  • Data Export
  • Contact Sharing
  • Batch Permissions & Access
  • Budgeting
  • Contact Management
  • Expense Tracking
  • External Integrations
  • API
  • Data Import
  • Forecasting
  • Data Visualization

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Summary:

  • Real time dashboards that help you keep track of your projects

  • Email customization, time sheets, and instant reports

  • Apps and plugin compatible, 3rd party integrations

  • Gantt charts and budget tracking

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Pricing:

  • Credit card required: N/A
  • Pricing on demand.

Personal

$15.00
1 user(s) / month
Included in plan:
  • Manage Tasks
  • To Do Lists
  • Calendars

Team

$20.00
1 user(s) / month
Included in plan:
  • Manage Tasks
  • To Do Lists
  • Calendars
  • Manage Teams
  • Dashboards
  • Gantt Charts
  • Collaboration
  • Reports

Business

$25.00
1 user(s) / month
Included in plan:
  • Manage Tasks
  • To Do Lists
  • Calendars
  • Manage Teams
  • Dashboards
  • Gantt Charts
  • Collaboration
  • Reports
  • Manage Multiple Projects
  • Timesheets
  • Discussions
  • Expenses
  • Email Alerts
  • Manage Workload
  • Advanced Reports
  • Unlimited File Storage
  • Unlimited Guest Logins
  • Portfolio Dshboards
  • Apps & Plugins
  • Custom Security
  • Account Manager

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    Who are the main user groups of this service?
  • ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

  • What is this service generally used for?
  • It is generally used for workforce management and field service management.

  • What platforms does this service support?
  • It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

  • Does this service integrate with any other apps?
  • It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They provide 24/7 online support, brochures, case studies, and video tutorial.

FAQs:

    Does this service offer an API?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What platforms does this service support?
  • Web, iOS, Android

  • Does this service integrate with any other apps?
  • Yes, integrated with Zapier which allows over 700+ integrations

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Jira, Trello

  • Who are the main user groups of this service?
  • Largest customer industries are IT, marketing, and construction

  • What is this service generally used for?
  • Anything from managing complex, multi-level projects to internal business communication

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
1985
Based in:
Petah Tiqva
Employees:
501-1000
Likes:
Followers:
4.22k

Publisher:

Founded:
-
Based in:
Austin
Employees:
11-50
Likes:
73.6k
Followers:
36.4k

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.1k
Followers:
3.53k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ProjectManager.com
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
Back to top