Compare ClickSoftware vs ServiceDesk Plus vs ERP-ONE+

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Software Description:

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

ERP-ONE+ is Distribution One’s enterprise resource planning (ERP) solution that specializes in the wholesale and distribution industry. This intuitive 64-bit turnkey system supplies all the features businesses require to automate their processes including Accounting, Order Entry, Inventory Control, Warehouse Management, CRM, Sales Reporting and Analysis and so much more. ERP-ONE+ also includes high-demand functionality like Quality Control Tracking, RF Scanning, VMI (Vendor Managed Inventory), and Lot Control. Featuring an easy-to-use interface, the 64-bit ERP-ONE+ provides rapid access to all related customer and product data.

ERP-ONE+ supports multiple industries including but not limited to: Industrial Supply, Fastener Distribution, Janitorial and Sanitary Suppliers, Food & Beverage, FMCG, Electrical, and Retail Distributors. ERP-ONE+ is highly recommended for businesses with revenues between $5 million and $50 million, have 11-250+ employees, and have 5+ users to access the system.

The ERP-ONE+ software is designed for buyers who are looking for broad suite functionality and want one fully interconnected system to take care of their entire operational needs. Because Distribution One provides a complete solution, buyers can focus on choices of third party integrations and the deployment model that works best for them. Regarding integration options, buyers can easily integrate with leading shippers like FedEx and UPS using EDI (Electronic Data Interchange) to handle their logistics and tracking needs. Supplementary API (Application Data Interface) services, Mobile Applications, and hosted e-Commerce solutions all expand the scope of business functionality giving companies more time to focus on obtaining results in sales and logistics.

In terms of ERP-ONE+ deployment, there are three categories from which buyers can choose: Cloud ERP, SaaS ERP, and On-Premise ERP. These options present businesses with considerations relating to server location, maintenance, customizations, and updates. Cloud ERP provides the fastest path to implementation and avoids the need for physical servers and in-house IT maintenance.

For buyers migrating from another system, Distribution One offers assistance in transferring crucial data to the new system with a proven method that minimizes downtime. Distribution One brings their training team onsite to teach ERP-ONE+ users on their own computers. Additionally, Distribution One offers friendly US-based live support services including unlimited support calls.

Features:

  • Customer Management
  • Forecasting
  • Scheduling

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Tax Management
  • Email Integration
  • File Transfer
  • Batch Permissions & Access
  • 2-Factor Authentication
  • P&L
  • Budgeting
  • Forecasting
  • Calendar Management
  • Multi-Currency
  • General Account Ledger
  • Contact Management
  • Accounts Receivable
  • Billing/Invoicing
  • CRM Integration
  • Balance Sheet
  • Accounts Payable
  • Data Import
  • External Integrations
  • Notifications
  • Customer Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Supplier Management
  • Data Export
  • Inventory Tracking
  • Multi-User
  • API

Summary:

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Interconnected applications allow for fast access to all related customer and order data.

  • Integrated warehouse management software with RF barcode scanning systems.

  • Aids with supply chain management by correlating backorders and current warehouse stock with orders to suppliers.

  • Handles vendor and customer pricing based on contracts down to a vendor to customer special cost and price.

  • ERP-ONE+ tracks product description details, pricing fields, cost fields, item status, and vendor data.

  • Automated discounting for large orders and calculation of the costs of goods to the business to ensure profitability.

  • Planning and forecasting capabilities tracks inventory and reports stock shortages and surpluses in single and multiple warehouse environments.

  • Cloud deployment with no physical servers or onsite IT team needed. SaaS and On-Premise options also available.

  • Supplemental EDI, API, Mobile Apps, and E-commerce solutions and integrations available.

  • Live US-based customer support and ongoing user training sessions available.

Pricing:

  • Credit card required: N/A
  • Pricing on demand.

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Enterprise


Contact Distribution One for a quote
Included in plan:
  • Deployment options: Cloud, Saas, or On-Premise
  • Turnkey Software Suite
  • Project Manager, Implementation Consultation
  • Data migration from previous system
  • Week long pre-training
  • On-site process-based training applied to your business model
  • US-based phone and email customer support
  • Monthly software updates/enhancements

FAQs:

    Who are the main user groups of this service?
  • ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

  • What is this service generally used for?
  • It is generally used for workforce management and field service management.

  • What platforms does this service support?
  • It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

  • Does this service integrate with any other apps?
  • It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They provide 24/7 online support, brochures, case studies, and video tutorial.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    What platforms does this service support?
  • Web-based service, mobile version works on Android, iPhone/iPad.

  • Does this service offer multi-user capability (e.g. teams)?
  • User licenses available as directed by company's need. Software easily scales with growth of the company and additional user license can be purchased at any time.

  • Does this service offer guides, tutorials and or customer support?
  • Distribution One provides in-software help screens and live US-based email and phone support. Basic training is mandatory leading to go-live. Additional onsite or in-office training available as part of ongoing D1 University offerings.

  • What is this service generally used for?
  • ERP-ONE+ is intuitive business management software for wholesalers and distributors looking for a comprehensive solution to increase productivity, expand profitability, and drive competitive advantage.

  • Does this service offer an API?
  • Distribution One offers APIs to integrate with multiple third-party systems.

  • Who are the main user groups of this service?
  • Distribution One's software is designed for medium- to enterprise-sized businesses in the Wholesale Distribution industry. We serve hundreds of customers from fasteners, adhesives, industrial supply, and food service to electrical, HVAC, retail, hardware, and janitorial supply to name a few.

Publisher:

Founded:
1985
Based in:
Petah Tiqva
Employees:
501-1000
Likes:
1.17k
Followers:
4.22k

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.2k
Followers:
3.57k

Publisher:

Founded:
1996
Based in:
New Jersey, USA
Employees:
50+
Likes:
150
Followers:
480

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ERP-ONE+
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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