Compare ClickSoftware vs mHelpDesk vs ProjectManager.com

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Crozscore:

83%
what is this?
90%
42%
interest falling

Crozscore:

83%
what is this?
72%
44%
interest falling

Crozscore:

85%
what is this?
78%
45%
no significant changes
ClickSoftware screenshot view 4 more mHelpDesk screenshot view 4 more ProjectManager.com screenshot view 3 more

Software Description:

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

Software Description:

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.

Software Description:

ProjectManager.com is a perfect project management tool for those who are looking for a comprehensive system that handles all project management processes easily and effectively. First time users found it easy and fast to perform basis tasks such as creating products, scheduling resources, building task lists, creating tasks, adding comments and attaching project-related files without undergoing prior training.

Adding to the ease of use is the customizable options users have with the dashboard. With just a few clicks and a few drags and drops with the user-friendly interface, you have a dashboard that suits your preferences and most importantly, the way you work.

This range of customization also applies to reports. You can build reports based on your specific criteria and reflect the figures and insights that you want. Reports can be delivered in various formats, such as PDF, CSV, or as an Excel or Word file.

With ProjectManager, you can easily create new projects, plan out and schedule tasks, allocate resources and assets, and monitor progress of all your projects from a single dashboard. Every task is managed and tracked down to the last detail and updates are reflected instantaneously.

One very unique feature that project managers will surely love is its ability to compare a project’s actual vs. planned progress. This enables project managers and team members to see how off or on track they are in relation to the progress of their projects, letting them make the necessary adjustments and changes to ensure that all projects are delivered on time.

Features:

  • Customer Management
  • Forecasting
  • Scheduling

Features:

  • Billing/Invoicing
  • Customer Management
  • History/Version Control
  • Payment Processor
  • Scheduling
  • Inventory Tracking
  • Notifications
  • Task Scheduling/Tracking
  • Calendar Management

Features:

  • Customer Management
  • Dashboard
  • Calendar Management
  • Scheduling
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Inventory Tracking
  • Travel Management
  • Supplier Management
  • Project Management
  • Notifications
  • Data Export
  • Contact Sharing
  • Batch Permissions & Access
  • Budgeting
  • Contact Management
  • Expense Tracking
  • External Integrations
  • API
  • Data Import
  • Forecasting
  • Data Visualization

Summary:

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Summary:

  • Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.

  • Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

  • Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.

  • Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.

  • Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.

Summary:

  • Real time dashboards that help you keep track of your projects

  • Email customization, time sheets, and instant reports

  • Apps and plugin compatible, 3rd party integrations

  • Gantt charts and budget tracking

Pricing:

  • Credit card required: N/A
  • Pricing on demand.

Pricing:

  • Credit card required: N/A
  • Pro: $99 per month, 2 User Logins, 50 Jobs per month.
    Growth: $249 per month, Unlimited Users, 250 Jobs per month.
    Success: $499 per month, Unlimited Users, Unlimited Jobs.
    Free 14 day trial

Personal

$15.00
1 user(s) / month
Included in plan:
  • Manage Tasks
  • To Do Lists
  • Calendars

Team

$20.00
1 user(s) / month
Included in plan:
  • Manage Tasks
  • To Do Lists
  • Calendars
  • Manage Teams
  • Dashboards
  • Gantt Charts
  • Collaboration
  • Reports

Business

$25.00
1 user(s) / month
Included in plan:
  • Manage Tasks
  • To Do Lists
  • Calendars
  • Manage Teams
  • Dashboards
  • Gantt Charts
  • Collaboration
  • Reports
  • Manage Multiple Projects
  • Timesheets
  • Discussions
  • Expenses
  • Email Alerts
  • Manage Workload
  • Advanced Reports
  • Unlimited File Storage
  • Unlimited Guest Logins
  • Portfolio Dshboards
  • Apps & Plugins
  • Custom Security
  • Account Manager

FAQs:

    Who are the main user groups of this service?
  • ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

  • What is this service generally used for?
  • It is generally used for workforce management and field service management.

  • What platforms does this service support?
  • It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

  • Does this service integrate with any other apps?
  • It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They provide 24/7 online support, brochures, case studies, and video tutorial.

FAQs:

    Who are the main user groups of this service?
  • It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.

  • What is this service generally used for?
  • This solution is used to modernize the way field service teams work and interact with their customers.

  • What platforms does this service support?
  • Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.

  • Does this service integrate with any other apps?
  • It integrates with: Google Maps, Google Calendar, Quickbooks.

  • Does this service offer an API?
  • It offers an API that can be used to integrate the application with the other software tools.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service offer an API?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What platforms does this service support?
  • Web, iOS, Android

  • Does this service integrate with any other apps?
  • Yes, integrated with Zapier which allows over 700+ integrations

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Jira, Trello

  • Who are the main user groups of this service?
  • Largest customer industries are IT, marketing, and construction

  • What is this service generally used for?
  • Anything from managing complex, multi-level projects to internal business communication

Publisher:

Founded:
1985
Based in:
Petah Tiqva
Employees:
501-1000
Likes:
Followers:
4.24k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Austin
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ProjectManager.com
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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