Compare ClickSoftware vs Kanbanize vs mHelpDesk

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83%
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90%
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83%
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Crozscore:

82%
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72%
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ClickSoftware screenshot view 4 more Kanbanize screenshot view 4 more mHelpDesk screenshot view 4 more

Software Description:

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

Software Description:

Kanbanize has changed the way project managers and team members do their tasks. The system is loaded with a number of tools and features that make project management easy, from initial phases of planning and conceptualization to realization and delivery.

Kanbanize is known for its powerful analytics module and provides multiple charts out of the box and the data is populated automatically. With the Kanbanize Cumulative flow, Cycle time, Task distribution, Block resolution time, Created vs. finished and Task hierarchy charts you can monitor and optimize your business without any operational overhead. Administrators and users in a Kanbanize account are given access to information derived by their process, enabling users to measure improvements and report on progress via a quick glance. Additionally, there are many more convenient features such as email integration, 2FA, automation rules and else. Last , but not least, there is a flexible pricing plan, which allows customers to choose depending on their needs.

Kanbanize boasts a robust API that enables users to bridge the system with other applications and tools effortlessly and create a diverse information flow that streams into your Kanban board, making project management more efficient , no matter your use case. This flexibility expands Kanbanize’s functionality by linking any number of systems that are relevant to the way you work.

Kanbanize is a perfect tool for portfolio management, especially for professionals who have tons of projects and sub-projects to work on.

Software Description:

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.

Features:

  • Customer Management
  • Forecasting
  • Scheduling

Features:

  • Customer Management
  • Notifications
  • External Integrations
  • Data Import
  • Data Export
  • Data Visualization
  • API
  • Multi-User
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Dashboard
  • Expense Tracking
  • Forecasting
  • Project Management

Features:

  • Billing/Invoicing
  • Customer Management
  • History/Version Control
  • Payment Processor
  • Scheduling
  • Inventory Tracking
  • Notifications
  • Task Scheduling/Tracking
  • Calendar Management

Summary:

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Summary:

  • Kanban Card Links

  • If This Then That (Runtime Policies)

  • Email Integration

  • Timetracking

  • Single Sign-on 

  • Portfolio Swimlane

  • Actionable Agile™ - Flow Analytics

  • Integrations with Jira, ConnectWise, Zapier, GitHub, Dropbox, Google Drive, UserSnap, Okta, OneDrive, GitLab & more

Summary:

  • Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.

  • Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

  • Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.

  • Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.

  • Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.

Pricing:

  • Credit card required: N/A
  • Pricing on demand.

30-Day Free Trial

Free
Included in plan:
  • Basic

15 Users

$99.00
15 user(s) / month
Included in plan:
  • Basic
  • BUSINESS RULES & ANALYTICS can be added

25 Users

$149.00
25 user(s) / month
Included in plan:
  • Basic
  • BUSINESS RULES & ANALYTICS can be added

50 Users

$299.00
50 user(s) / month
Included in plan:
  • Basic
  • BUSINESS RULES & ANALYTICS can be added

100 Users

$449.00
100 user(s) / month
Included in plan:
  • Basic
  • BUSINESS RULES & ANALYTICS can be added

Pricing:

  • Credit card required: N/A
  • Pro: $99 per month, 2 User Logins, 50 Jobs per month.
    Growth: $249 per month, Unlimited Users, 250 Jobs per month.
    Success: $499 per month, Unlimited Users, Unlimited Jobs.
    Free 14 day trial

FAQs:

    Who are the main user groups of this service?
  • ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

  • What is this service generally used for?
  • It is generally used for workforce management and field service management.

  • What platforms does this service support?
  • It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

  • Does this service integrate with any other apps?
  • It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They provide 24/7 online support, brochures, case studies, and video tutorial.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Kanbanize offers a multi-user capability. All team members and project stakeholders are able to reach valuable information. Working on multiple parallel projects might be a challenge even for the most experienced Project Manager. Kanbanize gives you the tools to slice big pieces of work into smaller work items with a separate life cycle, which creates transparency and helps you to identify bottlenecks.

  • Does this service offer guides, tutorials and or customer support?
  • You can find insightful tutorials on our website as well as on our YouTube channel. Enjoy.

  • Who are the main user groups of this service?
  • Large Enterprises, Mid Size Business, Marketing, Small Business, Software Development and more

  • Does this service offer an API?
  • Every Kanbanize user has a personal API key that is used to authenticate the user when accessing the API. Each API request (except those for the “login” function) must contain a valid http header called “apikey”. The header’s value should be a valid API key. You can obtain it from the output of the “login” function or via the web version (click on your username in the upper right corner and select API).

FAQs:

    Who are the main user groups of this service?
  • It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.

  • What is this service generally used for?
  • This solution is used to modernize the way field service teams work and interact with their customers.

  • What platforms does this service support?
  • Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.

  • Does this service integrate with any other apps?
  • It integrates with: Google Maps, Google Calendar, Quickbooks.

  • Does this service offer an API?
  • It offers an API that can be used to integrate the application with the other software tools.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
1985
Based in:
Petah Tiqva
Employees:
501-1000
Likes:
1.15k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
1.48k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
6.91k
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Kanbanize
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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