Compare ClickSoftware vs Izenda vs mHelpDesk

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Crozscore:

83%
what is this?
90%
42%
interest rising

Crozscore:

78%
what is this?
100%
40%
no significant changes

Crozscore:

82%
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71%
45%
interest falling
ClickSoftware screenshot view 4 more Izenda screenshot view 2 more mHelpDesk screenshot view 4 more

Software Description:

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

Software Description:

Izenda is a self-service reporting platform that embeds directly into web applications and connects to SQL Server, Oracle, MySQL and other data sources. End users get an easy to use business intelligence tool for data discovery, fully integrated with the look and feel, navigation and data security of their application, viewable and sharable anywhere and on any device. Izenda embeds rapidly and seamlessly into applications, to help software companies get enhanced analytics to market fast, improve sales and customer retention, and free scarce technical resources to focus on innovating their products.

Software Description:

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.

Features:

  • Customer Management
  • Forecasting
  • Scheduling

Features:

  • Data Visualization
  • API
  • Analytics
  • Dashboard
  • Multi-User
  • Notifications
  • Scheduling
  • External Integrations
  • Data Export
  • Inventory Tracking
  • Multi-Site

Features:

  • Billing/Invoicing
  • Customer Management
  • History/Version Control
  • Payment Processor
  • Scheduling
  • Inventory Tracking
  • Notifications
  • Task Scheduling/Tracking
  • Calendar Management

Summary:

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Summary:

  • Self-service reporting and dashboards built to be embedded in applications

Summary:

  • Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.

  • Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

  • Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.

  • Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.

  • Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.

Pricing:

  • Credit card required: N/A
  • Pricing on demand.

Pricing:

  • Credit card required: N/A
  • Pro: $99 per month, 2 User Logins, 50 Jobs per month.
    Growth: $249 per month, Unlimited Users, 250 Jobs per month.
    Success: $499 per month, Unlimited Users, Unlimited Jobs.
    Free 14 day trial

FAQs:

    Who are the main user groups of this service?
  • ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

  • What is this service generally used for?
  • It is generally used for workforce management and field service management.

  • What platforms does this service support?
  • It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

  • Does this service integrate with any other apps?
  • It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They provide 24/7 online support, brochures, case studies, and video tutorial.

FAQs:

    Who are the main user groups of this service?
  • Izenda’s embedded analytics platform was designed for use by software companies, solutions providers and IT development teams working inside of enterprise organizations. Our platform embeds a complete, fully white labeled business intelligence suite rapidly and seamlessly into their existing applications.

    We offer an OEM-friendly licensing model that provides unlimited distribution of Izenda embedded inside applications as an annual subscription. It features:
    * all Izenda modules (including Vision, Maps, Fusion, Forms and Language Pack)
    * unlimited use - no per user, customer or core limitations or fees
    * both production and development instances
    * transparent, predictable pricing that aligns with future growth

  • What is this service generally used for?
  • Izenda helps software companies get enhanced analytics to market faster, improve
    sales of their applications and customer retention, and free scarce technical resources to focus
    on innovation. Our platform allows them to deliver real-time business intelligence to application end users that:
    * Reports from multiple data sources
    * Allows aliasing of database fields with business-friendly terms
    * Lets non-technical users write queries without knowing SQL
    * Leverages existing security models, including user roles and access rights, to tailor reporting for different users

  • Does this service integrate with any other apps?
  • Izenda is purpose-built as an OEM solution that empowers software companies to integrate analytics within their applications, whether they be in the cloud, on premise or a hybrid deployment. Fully exposed JavaScript, CSS and HTML, and over 900 configurable settings, methods and classes mean that Izenda's analytics can be styled to seamlessly integrate with any application.

  • What platforms does this service support?
  • Fully responsive, browser agnostic and touch-device ready, Izenda renders in pure HTML, to allow for creation and consumption of analytics anywhere, at any time. No desktop tools, plug-ins or separate mobile apps are required.

  • Does this service offer an API?
  • Yes. Izenda is highly customizable via the Izenda API.

  • What are some applications this service is commonly used in tandem with?
  • Government agencies, healthcare, financial services, education, logistics, insurance and manufacturing are just a few of the verticals that have deployed with Izenda. Our software is embedded inside EHR, HCM, CRM, SCM and other types of software. In fact, every day over a million end users worldwide rely on analytics from Izenda to make data-driven decisions.

  • Does this service offer guides, tutorials and or customer support?
  • Izenda professional work closely with our customers to guarantee a rapid and successful integration. This includes providing professional services to support optimal configuration and best practices for branding and adoption. We also provide additional training on site, tutorial videos, a robust wiki and customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • For application end users, Izenda allows the creation and sharing of reports and dashboards with other users - always respecting an application's tenant- and role-based security. For software companies, Izenda easily scales analytics across multi tenant applications.

FAQs:

    Who are the main user groups of this service?
  • It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.

  • What is this service generally used for?
  • This solution is used to modernize the way field service teams work and interact with their customers.

  • What platforms does this service support?
  • Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.

  • Does this service integrate with any other apps?
  • It integrates with: Google Maps, Google Calendar, Quickbooks.

  • Does this service offer an API?
  • It offers an API that can be used to integrate the application with the other software tools.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
1985
Based in:
Petah Tiqva
Employees:
501-1000
Likes:
1.17k
Followers:
4.22k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
6.89k
Followers:
1.75k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Izenda
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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