Compare ClickSoftware vs ServiceDesk Plus vs Builderbox

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Crozscore:

83%
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90%
42%
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Crozscore:

86%
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80%
49%
no significant changes

Crozscore:

47%
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22%
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Software Description:

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Builderbox is a cloud based construction project management platform. It helps architects, engineers and construction professionals communicate effectively, document everything and make data driven decisions.

Communicate Effectively
Collaborate with secure communication tools that feel familiar and yet much more powerful than e-mail. Convert communication into Action Items with powerful reminder and notification features that keep your team accountable and on schedule.

Document Everything.
Automate document approvals and get a real-time picture of who is responsible for what. No more throwing responsibility over the wall and wondering when it will get done, or working on the wrong version of a document. Stay compliant with regulatory and owner requirements, and build a closeout package as you go.

Make Data Driven Decisions.
Turn your information into knowledge and make better decisions with context. Measure data across your project portfolio with customizable dashboards and reports, and don’t just search, FIND the information you are looking for.

Key Builderbox features are: Document Controls, File Sharing, Issue Tracking, Punch Listing, Photo Sharing, Plan Room, Daily Reporting, Safety and Quality Inspection and Auditing, RFIs, Submittals, Change Orders, Payment Applications, Draw Requests, Transmittals, ASIs, Time Sheets, Payroll, Contract Management, Budgeting, Cost Controls, Project Planning, Scheduling, Material Tracking, Equipment Tracking and Labor Tracking.

Features:

  • Customer Management
  • Forecasting
  • Scheduling

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Password & Access Management
  • History/Version Control
  • File Sharing
  • File Transfer
  • Task Scheduling/Tracking
  • Gantt Charts
  • Forecasting
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Dashboard
  • Expense Tracking
  • Contact Management
  • Budgeting
  • Data Import
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Notifications
  • Project Management
  • Inventory Tracking

Summary:

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Builderbox is a cloud based construction project management software.

  • It helps architects, engineers and construction professionals communicate effectively, document everything and make data driven decisions.

  • Collaborate with secure communication tools that feel familiar and yet much more powerful than e-mail. Convert communication into Action Items with powerful reminder and notification features that keep your team accountable and on schedule.

  • Automate document approvals and get a real-time picture of who is responsible for what.

  • No more throwing responsibility over the wall and wondering when it will get done, or working on the wrong version of a document.

  • Stay compliant with regulatory and owner requirements, and build a closeout package as you go.

  • Turn your information into knowledge and make better decisions with context.

  • Measure data across your project portfolio with customizable dashboards and reports, and don’t just search, FIND the information you are looking for.

  • Key Builderbox features are: Document Controls, File Sharing, Issue Tracking, Punch Listing, Photo Sharing, Plan Room, Daily Reporting, Safety and Quality Inspection and Auditing, RFIs, Submittals, Change Orders, Payment Applications, Draw Requests, Transmittals, ASIs, Time Sheets, Payroll, Contract Management, Budgeting, Cost Controls, Project Planning, Scheduling, Material Tracking, Equipment Tracking and Labor Tracking.

Pricing:

  • Credit card required: N/A
  • Pricing on demand.

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Free

Free
Included in plan:
  • 1 Active Project
  • 1 GB File Storage Space
  • Unlimited Collaborators

Small Business

$19.00
1 user(s) / month
Included in plan:
  • 5 Active Projects
  • 20 GB File Storage Space
  • Unlimited Collaborators

Advanced

$49.00
1 user(s) / month
Included in plan:
  • 25 Active Projects
  • 100 GB File Storage Space
  • Unlimited Collaborators

Enterprise

$99.00
1 user(s) / month
Included in plan:
  • Unlimited Active Projects
  • Unlimited File Storage Space
  • Unlimited Collaborators

FAQs:

    Who are the main user groups of this service?
  • ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

  • What is this service generally used for?
  • It is generally used for workforce management and field service management.

  • What platforms does this service support?
  • It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

  • Does this service integrate with any other apps?
  • It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They provide 24/7 online support, brochures, case studies, and video tutorial.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    Who are the main user groups of this service?
    • Architects and Engineers/Design Team Member
    • Construction Project Engineer
    • Construction Project Manager/Project Executive
    • Safety Inspectors
    • Building Owner/ Owner’s Rep
    • Subcontractors
  • Does this service offer an API?
  • Not yet.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. It has comprehensive role based user management admin tools.

  • What is this service generally used for?
  • Document Controls
    File Sharing
    Issue Tracking and Punch Listing
    Photo Sharing
    Plan Room
    Daily Reporting
    Safety and Quality Inspection and Auditing
    RFIs
    Submittals
    Change Orders
    Payment Applications
    Draw Requests
    Transmittals
    ASIs
    Time Sheets
    Payroll
    Contract Management
    Budgeting
    Cost Controls
    Project Planning
    Scheduling
    Material Tracking
    Equipment Tracking
    Labor Tracking

  • What platforms does this service support?
  • Web Browsers
    Android Apps
    Mobile Browsers/ Responsive and Mobile Optimized

  • Does this service integrate with any other apps?
  • Google Drive
    Dropbox
    Box
    ShareFile
    OneDrive

  • Does this service offer guides, tutorials and or customer support?
  • Yes. we have a help desk and a Youtube channel!

  • What are some applications this service is commonly used in tandem with?
  • Accounting
    ERP
    File Sharing
    Collaboration Platforms
    Email Clients

Publisher:

Founded:
1985
Based in:
Petah Tiqva
Employees:
501-1000
Likes:
1.15k
Followers:
4.24k

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.1k
Followers:
3.54k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Builderbox
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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